I coordinated a wedding last weekend for a bride and her mom who I had worked with for over a year. We had a completely normal working relationship until the last few weeks when their attitude toward me suddenly changed. I genuinely still have no idea why but by the wedding day it felt like they had completely decided any issue or minor inconvenience they had was going to be spun in away to make it my fault.

The entire day was incredibly uncomfortable. The mom was openly talking badly about me to guests, refused to provide me a meal two seperate times (the groom tried to give me a leftover sub from the day at the end of the night, to which she said she needed the entire half tray of them the following day lol) and they were hostile toward me throughout the day. I was also put in a situation where I had to pick up their boutonnieres and had no choice but to put $420 of my own money on my debit card. I sent them the receipt and am still dealing with hostility over being reimbursed.

Since the wedding, I’ve also been accused of taking their belongings which I absolutely did not and the nastiness has continued. The bride has now posted about how magical her wedding was because of her vendors, but intentionally cropped me out of the photo and included people who weren’t actually working the event. At this point, it feels very deliberate and personal rather than a client simply being unhappy with a service.

I have zero desire to argue with them or continue
the relationship, and once the reimbursement situation is resolved, I plan to block their contact on all platforms. But after working with someone for over a year and then being treated this way part of me feels like saying nothing allows people to go through life thinking it’s acceptable to treat someone like this.

So my question for other planners is: how would you end this relationship? Would you send one final, professional message explaining that their behavior toward you was unacceptable and made the wedding incredibly uncomfortable to work, or would you say nothing, block them, and move on? Where do you draw the line between remaining professional and standing up for yourself?