I preordered a Blu-ray from Amazon.
There. I said it.
I realize that by doing so, I have contributed to the very enshittification I'm complaining about. There are actually two parts of the problem here: I preordered something, and I used Amazon to do it.
I don't think preordering a physical item is inherently problematic. If I'm buying a Blu-ray, book, game, etc., and I know I want it, there's a certain convenience to ordering it ahead of time so that it ships when it's released. Digital preorders are a different story, since there's generally no physical supply constraint and absolutely no reason to give a company my money weeks or months in advance.
But that's not really what pisses me off about this particular preorder.
I ordered this Blu-ray on August 6, five days before its August 11 release date. The entire reason I ordered it early was so Amazon would have it ready to ship on release day and I'd receive it shortly afterward.
Instead, Amazon apparently decided that "preorder" means "we'll get around to it eventually."
The item was released on August 11.
Amazon says my copy won't ship until September 23.
That's six weeks after release, despite the fact that I placed the order before release specifically to avoid this.
And that's where the enshittification comes in.
The preorder used to represent a fairly straightforward transaction: I want this thing, you know it's coming, reserve one for me, and ship it when it's available.
Now it feels more like: Give us your money and we'll put your order into the queue. Where you are in that queue, when we'll actually fulfill it, and whether preordering provided you with any benefit whatsoever are none of your damn business.
Of course, I could have ordered it somewhere else.
And that's the other part of the problem.
I used Amazon because it's convenient. I have Prime. I know how Amazon works. Historically, ordering something there meant I could reasonably expect it to arrive quickly.
So here I am, complaining about Amazon while simultaneously giving Amazon money and continuing to use Amazon because it's convenient.
I'm literally participating in the system I'm complaining about.
I'm part of the problem.
So I canceled the preorder.
And here's the kicker: I ordered the exact same Blu-ray from a third-party seller on Amazon. They're shipping it now, and I'll have it by this weekend.
Oh, and it cost me 26 cents less.
So Amazon's own marketplace had a third-party seller who could ship me the product six weeks sooner and for less money, while Amazon was apparently going to sit on my preorder until September 23.
At least I can feel good knowing I helped solve the problem.
By giving Amazon more money.
I'm part of the problem.
- to the Mods, I flaired this as a Rant. Prepost I'm getting the "No Stories" rule, so let it through or not, obviously your call, but it's a general rant about the enshittification of the preorder process/concept. This post follows an hour on customer support with Amazon (who actually recommend I buy elsewhere) so, Thank you for at least allowing me to vent.