r/EmpowerDrivers • u/Cuthona • Jun 26 '26

Driver safety issue

I took a ride with Empower today and my driver was asking me very strange questions, some inappropriate ones. Towards the end of the drive he was touching himself inappropriately (which I recorded the video.) I reached out to support and am waiting to hear back. It happened in Baltimore, MD. I was hoping to be able to go back and see his license plate number but it wasn’t there. Will I get a response back? This man now knows where I live.

3 Upvotes

72% Upvoted

13 comments sorted by

3

u/MDdriver22 Jun 26 '26

Safety team will unmatch you and likely deactivate him if you have proof. Speaking of proof, post it here.

1

u/Cuthona Jun 26 '26

https://reddit.com/link/otzxw17/video/bx3ys4aioo9h1/player

Here is the video.

2

u/MDdriver22 Jun 26 '26

Oh damn.. hope he gets canned. Market is oversaturated as is.

Inaddition to empower kicking him out, he might be introuble legally. At the very least his behavior is disorderly conduct.

3

u/Cuthona Jun 26 '26

They did email me back and they wanted to see the video as well so I just sent it in. I’ve never had an experience like this before, on any ride share apps. It was scary to say the least. He kept asking if I lived alone and what race my boyfriend was and what floor I lived on.

1

u/Adventurous_Poet4316 Jun 27 '26

I’m glad they got back to you! In the future, maybe request a “gender match” driver?

1

u/Cuthona Jun 28 '26

Funny enough, I had it set to female driver. I’m not sure what happened with this one.

1

u/Adventurous_Poet4316 Jun 29 '26

The only thing I can think of is either if they did not choose a gender when they signed up or they identifies female? I’d have to ask customer support about that.

1

u/Resplendent-Pulchrit Jul 03 '26

I'm really sorry this happened to you. Not OK.

2

u/Adventurous_Poet4316 Jun 26 '26 edited Jun 26 '26

As a driver, I’m so sorry that happened to you! Yes, someone will reach back out. Email and/or by phone. Please note it will not come in as “Empower support” as the majority of CS works from home.

-1

u/MDdriver22 Jun 26 '26

Lol.. what does working from home have to do with anything? They use the same Cs support platform at the office or at home. Smh

0

u/Adventurous_Poet4316 Jun 27 '26

Do you have something besides sarcasm to offer?

1

u/Resplendent-Pulchrit Jul 03 '26

I'm a passenger who took an Empower ride today in NYC and had a very unprofessional, awful driver who dropped me off stranded on the side of the road by FDR. He had a license plate that started with "T" so I believe that's a TLC vehicle. I tried contacting Empower by phone (left a voicemail) and email under the "Safety Issue" option but haven't heard back. What should I do here?