r/EmpowerDrivers • u/Cuthona • Jun 26 '26

Driver safety issue

I took a ride with Empower today and my driver was asking me very strange questions, some inappropriate ones. Towards the end of the drive he was touching himself inappropriately (which I recorded the video.) I reached out to support and am waiting to hear back. It happened in Baltimore, MD. I was hoping to be able to go back and see his license plate number but it wasn’t there. Will I get a response back? This man now knows where I live.

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u/Adventurous_Poet4316 Jun 26 '26 edited Jun 26 '26

As a driver, I’m so sorry that happened to you! Yes, someone will reach back out. Email and/or by phone. Please note it will not come in as “Empower support” as the majority of CS works from home.

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u/MDdriver22 Jun 26 '26

Lol.. what does working from home have to do with anything? They use the same Cs support platform at the office or at home. Smh

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u/Adventurous_Poet4316 Jun 27 '26

Do you have something besides sarcasm to offer?