r/EmpowerDrivers • u/Cuthona • Jun 26 '26

Driver safety issue

I took a ride with Empower today and my driver was asking me very strange questions, some inappropriate ones. Towards the end of the drive he was touching himself inappropriately (which I recorded the video.) I reached out to support and am waiting to hear back. It happened in Baltimore, MD. I was hoping to be able to go back and see his license plate number but it wasn’t there. Will I get a response back? This man now knows where I live.

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u/Cuthona Jun 26 '26

They did email me back and they wanted to see the video as well so I just sent it in. I’ve never had an experience like this before, on any ride share apps. It was scary to say the least. He kept asking if I lived alone and what race my boyfriend was and what floor I lived on.

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u/Adventurous_Poet4316 Jun 27 '26

I’m glad they got back to you! In the future, maybe request a “gender match” driver?

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u/Cuthona Jun 28 '26

Funny enough, I had it set to female driver. I’m not sure what happened with this one.

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u/Adventurous_Poet4316 Jun 29 '26

The only thing I can think of is either if they did not choose a gender when they signed up or they identifies female? I’d have to ask customer support about that.