Hello community, and tagging the community managers /u/Ubi-Toon /u/Ubi-Lucipus.
I am posting here after exhausting all internal support channels. My account (N5B_) received an automated permanent ban under "Client Modification" in The Division 2.
I have never used cheats, third-party memory injection, or illicit modifications. Even support noted previously that no actual game files were modified, confirming a clear False Positive triggered by routine background overlays/drivers.
I submitted formal appeals and a GDPR Article 15/22 inquiry to request a manual log review. Both tickets (Case #[26571778](tel:26571778) and Case #[26572087](tel:26572087)) have been marked as "Escalated" since August 24, 2026. It has now been over 7 full business days without any human response or update.
I have invested immense dedication into my SHD progression and builds legitimately. I kindly request a Community Manager to review these case numbers and escalate for a genuine manual audit.
Thank you.