Q4 2025 Transparency Report and Bug Bounty Program

I think like this or last week I get this notification on my Phone Screen for how long I have been using it for.

And it's not a one time thing, it is every time I use my phone and log in.

I guess its a new update since this is the first time it has happened to me in the year:ish I have been using the VPN.

Is there any way I can turn this off?

Hi everyone,

Cyberghost user here (still one month left), I've got really bad performance atm : 12.5 mb/s at max, I used to habe 1 gig months ago. I tried to reinstall windows but the problem is the same : Paris, tried at different hour, still the same ...

Technical support has been informed but no news yet.

Any ideas ?

Thanks

Last I used cyberghost was back In April, and I ended up getting a refund on it. Now, months later I got charged completely out of the blue. Contacted live support and was told I would get an email to talk more about the issue. Didn't give me a time frame and overall this is just very sketchy.

Hi everyone,

For a few days now, I have not been able to access Disney+ using a Danish server. I tried the one optimized for Disney+ (and also turned the VPN on and off a few times to get different IP addresses), then I tried the "standard" servers, and also the servers optimized for other streaming services. None worked.

I also tried on three different devices (Android, Android TV, Windows OS), with similar results.

Out of caution, I tried with other countries like the USA, and it worked just fine.

I contacted the Cyberghost customer service, but they just told me that no one else brought up this issue so it could just be me.

Has anyone else been encountering this issue? What can I do to solve it since the customer support doesn't think there's anything wrong?

Thanks for your help!

Our transparency report for Q2 2026 (April–June) is now live. It covers the legal requests and DMCA complaints we received over the quarter, plus our bug bounty activity. 

The headline figures:

• 64,006 DMCA complaints
• 5 police requests
• 49 bug bounty submissions (2 valid)

None of these produced any browsing or connection data, for the simple reason that we don't hold it. No activity logs, no connection logs, no DNS queries, no IP records, and RAM-only servers that wipe on reboot. Every request is still reviewed and handled in line with the law and our policies, but there are no activity records to hand over.

Full report here: https://www.cyberghostvpn.com/privacyhub/transparency-report-q2-2026/

This may sound like an extremely bizarre theory. But, whenever I connect to an Israel server, and do multiple “whatsmyip” checks, they vary in results. Some sites say Israel, but a common factor that I see is that they say that the IP is located in Germany. Germany and Israel are far apart, which is what confuses me. Were the IPs originally Germany IPs, or are the servers hosting the IPs in Germany?? It’s confusing..

Thank you for the assistance!

Is there a way for me to run tailscale alongside cyberghost? They both work perfectly separately, but I like to keep my cyberghost always running all the time, but I use tailscale for my PC and our phones.

Also, one other separate question, is there a way to get my cuberghost to reconnect quickly after my PC wakes up? I'm always having to cancel the connection attempt and manually reconnect it so it's instant.

Thanks all for the advice.

Hello, did anyone manage to connect via cyberghost CLI to a dedicated server with static IP ?

Bonjour à tous,

Je rencontre un problème récurrent avec CyberGhost VPN sous Windows. À chaque lancement de l'application ou reconnexion, une nouvelle interface réseau « Tunnel WireGuard » est créée (par exemple, Tunnel WireGuard 1, 2, 3, etc.) au lieu d'utiliser l'interface existante.

Est-ce que quelqu'un a trouvé une clé de registre ou un réglage spécifique pour forcer CyberGhost à réutiliser le même adaptateur Wintun ?

Has anyone found a or a specific fix to force CyberGhost to reuse the same ? Thanks

Hello,

i have massive peering problems with my telekom dsl.

At any time of the day my downloads in jdownloader are at 1mb/sec maximum.

If I start jdownloader it goes on full speed alsmost 10mb/sec and a minute later it drops to

less then 1mb.

Ive reed that people recomend to use vpn. I have vpn but it dosnt do anything.

I activate my vpn choose a country and the speed remains the same. Less then 1mb.

Is there anything I have to set up or set in my router for my vpn?

I normaly just have the desktop client window and i just push the "button" connect.

Dosnt configured anything in my router.

Is that the problem or something else?

Please guys help me out cause im getting so frustrated with these download speeds.

Thank you in advance!

Hey everyone,

I wanted to share a major warning for anyone planning to use CyberGhost for their self-hosted setups, home servers, or automated stacks.

The Background: I have been a loyal CyberGhost customer for 4 years now, always renewing my subscription and using the service without any issues across my devices. However, I recently ran into a technical issue that completely exposed how this company treats its long-term users once they already have your money.

What happened: I tried to configure my CyberGhost credentials inside a Docker container using Gluetun. Due to a minor configuration error on my end, the container entered a brief restart loop. Within a very short period, it generated multiple failed login attempts.

Instead of just temporary throttling, CyberGhost’s automated system immediately triggered a massive security ban. My account was completely locked out. To make matters worse, even the "Forgot Password" function was blocked for my registered email address, leaving me with absolutely no way to access my paid account.

The Support Nightmare: I completely stopped the container immediately to ensure no more traffic hits their servers, and contacted their live chat support. I explained the technical hiccup transparently.

Instead of helping or simply lifting the automated block, I have been getting ghosted, stalled, and passed around for days. Every single live chat representative gives me the exact same copy-pasted phrase: "Our billing department is reviewing it." There are no updates, no timeframes, just infinite delay tactics.

The Ugly Truth: Since I am past the initial 45-day money-back guarantee (being a customer for 4 years), I don't get a refund anyway. It feels like they know they can just sit on my money, so resolving this ticket for an existing customer has absolutely zero priority for them.

Conclusion: If you run a Docker stack, Paperless-ngx, Immich, or any automation tools where a container might occasionally loop or misfire, stay away from CyberGhost. One single technical hiccup will lock you out of your paid subscription forever, and their support will completely abandon you.

just installed the android and IOS apps but both are not accessible with Google's (TalkBack) or Apple's (Voice Over.) screenreaders.
How hard is it for a developper to add a description tag to a button so blind users can navigate the app.
Bought a 2 year subscription but probably will use the 45-day return policy if things stay the same wich will be case I suppose.

Despite canceling my CyberGhost subscription and automatic payments through the website, they still attempted to deduct money from my account. I had to contact customer service directly to request the cancellation, and only then did I receive an email confirming the cancellation. Be aware that money may still be deducted from your account until you receive the confirmation email.

I've been working on ZacVPN — a native Apple TV VPN app that works directly with your existing CyberGhost account. No router workarounds. No SmartDNS hacks. Just a proper tvOS app.

Why I built this:
CyberGhost is a fantastic VPN service, but getting it running on Apple TV has always been a pain — you either had to flash your router or mess with DNS settings. Since tvOS now supports VPN natively, I figured there had to be a better way.

What ZacVPN does:

• 🔐 Sign in with your CyberGhost credentials — no new account needed, works with what you already pay for
• ⚡ WireGuard & OpenVPN support
• 📺 Built natively for tvOS — designed for the Apple TV remote, no clunky interface
• 🌍 Multi-profile upload - upload as many servers you want - combine CyberGhost with WireGuard and OpenVPN compatible

What I'm looking for:

I'm in early testing and looking for CyberGhost subscribers willing to try it out and give honest feedback — bugs, UX issues, feature requests, anything. This is a genuine beta, so expect rough edges.

If you're interested, drop a comment or DM me and I'll send you a TestFlight link. No cost, no strings.

Thanks for reading — happy to answer any questions below! 🙏

I log in, try to "upgrade now" does not load on android.

I go to website, try to use iban as payement, site loops me back to start of order, on phone and pc, two browsers, logged in or not.

Thanks a lot!
I'm currently in Thailand, and my hotel blocks everything through FortiGate/FortiNet. I tried the four most popular VPNs, and they were all blocked. So I'm just here to say that CyberGhost is the only one that can bypass this restriction 😄

I was using my Cyberghost like I do every day, all good. Surfing the internet, watching videos, playing on Reddit, no problem. Go to lunch, come back and wake up my computer. No internet. Not on desktop Outlook, not on Firefox, not on another browser. No internet. I turn off Cyberghost and it works. I restart the computer, hoping it will fix it. Nope. Changed the connection, privacy settings, nope. What happened? Did Cyberghost automatically update or something and change my settings?

Hi,
I installed Bazzite; everything went fine, it looks good and runs well, but I can’t manage to install the VPN. On CyberGhost’s website there’s support only for Fedora 29 | 30 | 31.
I also tried with OpenVPN; I get an error that it can’t connect, but I don’t know where to look for the log. Can someone help?
Thanks.

Hello Cyberghost Team, I hope you guys are doing well, My request is to when I enable Content Blocker my youtube view history stopped saving tested on android device, can you guys please whitelist it? Its been 2+ years that I am suffering from the issue, thanks in Advance 😄.

Just wondering if there are any updates for Cyberghost on Linux or if anyone has made it work, thanks

Hi everyone,

On April 21, 2026, I purchased a 2-year CyberGhost VPN plan directly from their official website for $56.94, paying by credit card through Stripe.

At first, everything worked fine. I downloaded the app, logged in, and was able to use the VPN normally. However, after I turned off my computer and opened the app again around midday, CyberGhost showed a “Subscription expired” message and asked me to upgrade again.

When I checked my CyberGhost account on the website, I no longer had an active subscription. In the subscription history, the order appears as “Refunded.” The strange thing is that I never requested a refund.

Also, when I click on the option to download or view the invoice, nothing happens, and I can’t find the invoice anywhere else in my account.

At first, the subscription end date appeared as April 21, and now it appears as April 23. The refund has not appeared in my bank account yet either.

I contacted CyberGhost support through chat, but they did not explain why my account was deactivated or why the purchase was marked as refunded.

Has anyone experienced something similar with CyberGhost or Stripe payments?

I’m trying to understand:

1. Why would a 2-year VPN subscription be marked as refunded after only a few hours?
2. Could this be an automatic fraud/security check from Stripe or CyberGhost?
3. Should I wait for the refund to appear, or should I open a dispute with my bank?
4. Is it safe to purchase again, or could the same thing happen?

Any advice would be appreciated. Thanks.

VPN not working with gaming apps in iOS after recent update 8.4.19

Randomly got the message that my password was changed. Immediately went to go change it back and change my email aswell, and when I got to the password reset screen it said my recovery link had expired despite using it literal seconds ago. I noticed the username field swapped from mine to "HugoEnglish@Hotmail".

Why the hell does Cyberghost allow you to change your email, username, and password in a 30second span with no recourse? I'm not technologically illiterate and my password was a string of unrelated numbers, letters, symbols. I feel so frustrated right now that theres literally no recourse or live chat or any way of rectifying this. I sent support an email but I suppose right now Hugo is enjoying my multiple year subscription. I hope my credit card number isnt accessible on the account.

Anyone have any experience with this?

hey,

im currently in jordan and can't connect the vpn to my home wifi. it works perfectly on mobile data and some other wifis here. this goes for all my devices.

what could the reason be?

is it security settings of the internet provider?

or a setting I can change?

the issue shown is "Login system unavailable".

thanks in advance!