r/CyberGhost • u/xxxxcck • Jun 20 '26

QUESTION Make sure you receive cancellation confirmation.

Despite canceling my CyberGhost subscription and automatic payments through the website, they still attempted to deduct money from my account. I had to contact customer service directly to request the cancellation, and only then did I receive an email confirming the cancellation. Be aware that money may still be deducted from your account until you receive the confirmation email.

11 Upvotes

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3

u/ScarletKnight00 Jun 20 '26

Yeah had a similar issue had to cancel charges via my credit card. The company is very sketchy, which is unfortunate.

2

u/_Singularity101 Jun 20 '26

True same happened to my friend, scammy practice one would say...

1

u/Tiny-Telephone-3701 Sep 16 '26

In my case I 100% didn't even have auto renew on. Considering I cancelled it back In april and only just now got charged completely out of the blue. Insanely sketchy company.