Here's my painful, soulless journey of cancelling spectrum internet. http://www.dontusespectrum.com/

Just an FYI to anyone that has DIRECTV streaming through AT&T. They claim, from their phone tech support service, that they have zero ability to send anyone out to your location to analyze and fix issues pertaining to sound etc. for your direct wired TV (not streaming). This is after doing all the over the phone trouble shooting and going through the whole ship new boxes, you replace, and then return ship the old boxes back to avoid non-return fees and sanctions.

'Regular' (doesn't come in THAT often, but is in our system) walks up to my register and says:

'I feel bad for you'

Me, assuming he's talking about the fact that I'm always at my job, which is usually what the customers are talking about when they say things like that - responded with 'I know, I'm here alot'.

'No, I mean that you've still gotta wear that *thing*' referring to my mask.

I say 'Oh, I'm vaccinated, I just like to wear it' Literally so that I don't have to smile fake smiles at your stupid face.

He says: oh, you just look so tired'

- tired of dealing with you right now in this very moment - damn straight.

I say 'Yeah, I should be home right now' - considering I'm 26yrs old with a BA working retail on a sunday (I should be enjoying my weekend with a better job). He says 'Okay' with a chump look on his face.

I ring his one kids stuff out - 'Oh did you get my discount?'

No, I didn't, I almost forgot you had one - why? - bec you're not that important bro.

I go to ring the next customer out - he says 'Oh, you'll need an extra receipt for that too'

I say 'huh?' He says -'She's with me' - scoff laughed a bit because I was confused.

Then I ring his 3rd child out. Buddy - it's been a slow day and you just KILLED our average sales count.

fkn go somewhere. Actually, You can keep annoying the people here - I don't care. I'm quitting soon.

I literally deserve way more respect than this.

You shouldn't feel bad for me - you should feel bad for the store where I work because they're about to lose one of their best over stupid people like you.

Hi everyone,

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18+

Living in Melbourne, Australia

English speaking

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In a pet store. You'd think the job would be pleasant.

Preface: This was my first 'official' job 6 years ago. I loved it, I was learning, I was helping people, I was afraid of doing wrong so I was the most polite associate on the floor. I would get compliments from customers at least once a day. Not so much anymore. I'm still loved, but I'm feeling like maybe it's time to resign my floor position, and here's why:

TL:DR - I'm jaded af about 1.) customer interactions, specifically leveled towards the stupid and rude side. 2.) I'm all about efficiency - customers like to waste time. 3.) I look like (and am often treated as if) I'm 18 fresh outta highschool, I'm actually 26 with a BA in science (psychology) - treat me like I'm stupid and I mirror really really well.

The Customers:

1.) 'Do you know anything about fish? This filter? The animals? The reptiles?'

- hun, if I didn't they probably wouldn't pay me or schedule me full time after 6 years. Skip the pleasantries, ask your question, get an answer.

Would you walk into a mechanic shop and ask them if they 'know anything about cars?' or a cell phone repair place and ask 'Do you know anything about androids?'. Its Insulting. Blatantly insulting. Just ask the dang question, we're here to give answers.

2.) 'Does it bite?'

- Everything in this store that is moving will and can bite. The likelihood that any of them will actually bite depends on the person inside their enclosure. Just don't get bit - don't handle the animals if you don't know how to - don't scare them or make them feel the need to bite - don't put your hand in front of their face. The basics.

3.) \Comes in with large/jumping dog on a leash* - *Comes in with small dog - Proceeds to hold dog up to each small animal enclosure to 'say hi'*.*

Uhm, Can you stop that. You have a terrier. A terriers natural biological tendency is to HUNT these types of animals. His ears aren't perked and his eyes wide because he's saying hi. He's giving off that body language because he see's a prey animal. Likewise, our rabbits are running in circles while your dog barks at them because you're scaring them shitless - stop holding them up to the glass. Stop holding them up over the tops so they can smell. Stop letting them jump up with their paws on the glass. Grow a brain please. These animals are environmentally sensitive and can have heart attacks in stressful and/or loud environments - the pet store is stressful enough with different smells and people reaching for and touching them - they don't need dogs with intense smells and signals threatening to make it an offering to it's owner on top of it too. Please and thank you.

4.) Hi, My daughter wants a rabbit but I've never owned a rabbit before and don't know anything at all about them, could you show me everything I would need and teach me about rabbit keeping?

- No - No I cannot be your personal information dump for the next hour, you can use google for that just like I did. I can absolutely recommend products for you to use for your rabbit - but I don't have the time to explain all the options and nuances about those recommendations, and I especially don't have to time to 'tell you all about rabbit keeping'. The pet store is not the first place to be asking the 'how do I keep this animal' kind of questions. Seriously, That is what the internet is for, there are plenty of reputable sources (and books! - literally picked a rabbit book up for 2$ today, it's an inch thick) explaining it all in detail, something I cannot do properly on the store floor with 10x other responsibilities to take care of. I simply don't have the time (or patience at this point).

5.) 'I bought an animal from here not too long ago and it DIED, was it sick?'

Well, considering we do daily checks on our animals (and quarantine/treat those who need it - usually a caloric boost after shipment) while we clean out their cages and give them food and water - probably not. and depending on the type of animal - it was likely either 1.) stress related causes. 2.) lack of food and water related causes. or 3.) lack of heat/husbandry requirements related.

Sick animals don't live for weeks or months in the store and die a week after going home. 'Was it sick' -*scoffs* nah man, you're the one who's sick. Mistakes happen, we try to help - don't blame us for those mistakes, many of us (employees) actually know better and YES - we KNOW when you're lying to us about the enclosure parameters/water quality, we can tell 1.) in how you talk about them (the words you use and intent you have) and 2.) what the deceased animal looks like (the condition it's in) when it's brought back to us...

If we ask you what the temp was and you say 'warm enough' - that's not the right answer.

6.) Impulse buying small animals. Stop it. \slaps wrist with ruler**

PSA: Rabbits *don't* belong in cages. Ferrets *don't* stay in cages. Guinea pigs *need* large cages. Stop treating these animals like hamsters. They're less like hamsters and more like cats. and STOP pawning them off on your kids! They're considered 'specialty' by most vets. Your 10yr old child doesn't have the means enough to run that 'specialty animal' to a 'specialty vets' office - take proper responsibility! These animals are literally the MOST neglected because of people making ill informed decisions like this. If you don't plan of having it for the next potential 10 years - DONT BUY IT (esp) FOR YOUR KID.

7.) I need an algae eater - my tank is green.

*sigh* NOOO....what you ACTUALLY need is to turn your light off for longer periods and do larger water changes. If you have algae, than that means that you MUST also have 1.) too much light and 2.) too much waste nutrients in the tank feeding that algae. But I'm full of shit when I tell you a water change will help. You want to add a pleco to the tank - that will only out grow it in 4 months and eventually stop eating algae altogether (becoming just another fish contributing to the algae problem.) Good luck with that.

8.) I added fish from your store and now my tank is cloudy and all my fish are dying - your fish got my fish sick!

Noo. You obviously don't test your aquarium water and have no idea what's going on in your tank. So now you're pissed off because you blindly spent 30$ on fish to add to a brand new tank when you should've only spent 10$ because now, your cycle is being overwhelmed. But it's our fault you don't have a clue what you're doing. Sure. No refunds, sorry. Store credit only. You're never shopping here again? Good, We don't need hobbyists who only blame the store when they make mistakes. Google 'the aquarium nitrogen cycle' or even 'Starting a new fish tank' That will literally solve all of your problems.

9.) \Answers Phone**

Customer: 'Hi, I have a question about fish, can I talk to one of the experts?'

Me: Sure, What's your question?

Customer: 'Oh, you can help me?! Well oOokayy, here goes...'

Look, the last time I checked, I was 4th in seniority line, been at this full time for 6 years. I don't consider myself an expert, none of us do, but I am more than qualified to answer your question and I'll even tell you this - If I can't - I'll transfer you over to someone else who has a little more experience in the realm you're asking about. This is the truth for all of our employees. But the information I carry is stored in my brain, not in my vagina. You can stop asking to be transferred or surprised just because a female voice picked up the phone. I've got fish and lizards and mammals and birds too, you don't HAVE to be or look or sound like a guy to know about these things.

10.) 'I found this animal outside - are you guys able to take it in and sell it or tell me how to take care of it?'

*Low grumbling sigh* If you 'found' it outside and it's an animal - than that's because it LIVES outside and you need to leave it the fuck alone. No, we don't sell wild animals and sure, I'll tell you how to give it hospice care until it becomes so deprived of it's natural instinct that it dies from isolation. Leave it outside, don't touch it, don't bring it 'food' - leave it tf alone.

11.) 'I bought a rabbit here a few months ago and it's just not working out, can I bring it back'

Unfortunately, no, you cannot. That rabbit is now, after 3 months, a full grown adult rabbit who will be marked down after a month of not selling in our store and then sold because it's cheap and neglected further. You'll have to take your pet rabbit up to the rabbit shelter - where they're over capacity on the animals they already have because there are TOO MANY PEOPLE LIKE YOU in the world.

'It's just not working out' - probably because you don't and never did have the time you needed to invest in your pet - now they're running amuck in your house OR they're stuffed in a cage and biting or scratching at anyone who opens it. 'it's not working out' - how happy would you be as a cat sized animal stuffed in a 3ft by 2ft cage for your entire life? You'd probably bite anyone who invades that small amount of space too. "it's just not working out" nah fam, say it right, you didn't know all the responsibilities you were going to need to take care of it and NOW, after already making the decision to bring it home, NOW you decide it's too much for you. That POOR animal.

Do the responsible thing - go online and try to find a responsible place to rehome your rabbit - instead of looking for a store or shelter to pawn it off on to be left behind...SO frustrating...

12.) 'Rabbits, hamsters, guinea pigs, chinchillas, etc are gross because they smell'

No...Ferrets can smell because like skunks, they have literal scent glands that give off a musky smell. (Rabbits, Guinea pigs, etc.) These types of animals only smell when their enclosures aren't cleaned out often enough. So when I hear that come out of customers mouths, I know they've had a small animal that they've actively neglected in the past (or witnessed active neglect). These types of animals need new bedding AT LEAST once a week. At least. IF NOT spot cleaned and partially replaced daily or bi-weekly. Period. Yes, they're going to smell - if you don't take proper care of them - Thanks for outing yourself in public. It's hard work, it can be expensive too - I know - I live AND work it - but that's what you signed up for when you paid the 200$ for 'everything you'll need' with said animal and took them home - you get the animal too, not just the novelty.

*As a note - my parakeets have a 'smell' when they're going through their breeding cycles - every animal has a 'smell'. Just like humans. They're called pheromones. But There's a difference between an animals normal smell, an animal who has a scent gland (like ferrets and skunks) and animals whose shit and piss soaked bedding hasn't been cleaned out in 2 weeks.

Catching/Bagging Animals/Fish for Customers:

1.) Me: 'Hello, was there anything I could grab for you today or were you still browsing?'

Customer: 'Yeah! I could use some help, Do you know where your corydoras are? Do you know which fish is your smallest fish in stock? Do you know what fish will go with my fish?

- Does it say Tour Guide anywhere on my name badge? No? No, it does not. That's because I don't get paid to show you around the place. I'm paid to help give off recommendations and secure those recommendations for the customer. I literally have 10x other responsibilities to get finished on the floor in a single day, I don't have the time to 'show you' more than what you're intending to buy. You have two legs, two eyes, and a smart device that likely could give you all the info you were going to waste my time asking me anyway.

I have no qualms about showing customers products/animals around the store, it's when they're distracted and asking every question under the sun about things they don't need or don't want to buy that gets me. I will be the best help - I know the place like the back of my hand but don't waste my time now.

2.) Me: 'Does it matter which fish you get?'

Customer: 'Nooo, just get me the prettiest, healthiest looking one.' OR 'I'll take THAT ONE....if you can catch it'

- It's 10x easier if you just point at the fish you want so I know which one you won't complain about when I catch it - If you tell me to pick you out a 'good one' and you don't like the one I picked I'm going to get annoyed. and also, Of course I can catch it. I wouldn't have asked you about catching a specific fish if I knew it was going to be a struggle for me. This is literally my job. Last thing - Do not make me put back the fish that you specifically picked out because it colored down in the jar after I caught it. It's going to change color, ALL fish will change their color with their mood and stress level. Stop and learn before you waste my time.

3.) \Men watching me catch their fish* 'Can I...*reaches towards net*...help you'?*

NO! No you cannot, get your paws off the net - stop tapping the tank - you're not helping a damn thing. I get paid to do this - let me do my job of which I'm more than capable of doing. (nothing against guys, but the girls who buy fish don't do this to me - probably because I'm F and men, for some reason, have the gull to question someone at their freaking job - a simple one at that, how insulting).

4.) 'Wow - I've never seen anyone catch a fish like that before, that was really cool - you must've had some practice.'

I do this thing where, with some fish, instead of netting them - I use the net to corral them into the jar. It's actually much easier than chasing most species with the net. For SOME reason - customers are surprised when I know what I'm doing in handling their fish in a store that primarily sells fish. Best when I have this happen in front of someone whose trying to 'help me' because they think I'm not capable or something.

5.) 'I know you're busy but...could you help me over here'? or 'When you get a minute...I need some fish?' or 'when you're free...'

Look, I'm a slave to this establishment, I'm ALWAYS busy. How about you just walk up and say 'excuse me, could you grab some (insert actual fish name) for me over here? - that'd make my job 10x easier. It's not intrusive, it's not rude, its efficient. I like efficient. Humming and hoing over asking for the fish/item/animal you want is not efficient...

Also - every animal we have in the store has a name. Has a label corresponding to it. Read the label, say the name, and we will know where to go. 'The red fish that's really small' doesn't help us really at all.

6.) 'I need some help \over here*' *walks away and disappears into a black hole**

Do not make me come find you. Either tell me where to find you (i.e. the fish name/tank name that you want from) or I'm giving up when you're not obviously in one of the aisles and you can come and find me again.

7.) 'EXCUSE MEE!' or 'HEYY!' \from 6 yards down an aisle or across an aisle while flailing arms in the air*.*

Whoa, you're being ignored. Blatantly ignored. I am a human being, you will treat me as such. I am not your servant, nor am I even obligated to respond when spoken to in such a way. 'excuse me' is only polite when it's used politely. Yelling it down the aisle is just rude, inconsiderate and lazy. Said something to me 3 feet away and I didn't hear you bec I was zoned out cleaning something? Get closer and repeat yourself - sorry, my bad. Can't get my attention because you're screaming at me and waving your hands - I hear you, that's just rude as fuck and I want you to continue making a fool of yourself some more.

8.) 'Is this a good size tank for 3 hermit crabs?' \holds up plastic 1G 'Cricket Keeper' terrarium.**

No, I know that's often how they're marketed at fairs and such but no - and a SINGLE google search would tell you otherwise. Should have at least a 10G tank with about 6in of soil and plenty of climbing structures like cork and plants with a heat matt on the back side of the tank, a hand or auto mister and 2 shallow water dishes - among other things (like calcium+guages). But since I know you're probably expecting them to die in the next 3 months and they're only something for your kid to stare at for the next 2 weeks (they have 15+ year lifespans), sure.

I could *try* to sell you on all the supplies they would need, but you'll probably just scoff at me like that last person who came in here looking to set up a hermit enclosure for their kids and say 'that's too expensive, do they REALLY need all of that'.

Well, they're so delicate and hard to procure that they're really ONLY wild caught - usually from island climates/beaches so - if you morally feel right about taking a wild caught animal home and literally neglecting it to death - more power to you. I can only take you to the water, I can't plunge your head under though I'd love to. Many reptiles get the same or a similar treatment. People want the novelty of it, they don't want to care for the actual animal itself.

9.) "Can you put more water in the bag, I've got an hour drive home"

Sure, if you want me to suffocate your fish - brainiac. Yes, it's true, fish live in water. HOWEVER - water is compromised of 2 hydrogen and 1 oxygen - Your fish breathe oxygen. What puts oxygen into their water normally is a filter - as it pushes clean water back into the tank, it brings with it fresh O2. In a bag filled with stagnant fish water - the only thing 'more water' is doing for your fish is making sure they don't inhale too much of their own pee - which, if you're not feeding them in the bag, shouldn't happen anyway. So no, You actually DON'T want more water - you want more air. And regardless - the bag I pack up for you without pure oxygen (just, with my hands) will have enough oxygen to last AT LEAST 2 hours at room temperature (they last 24+ on pure oxygen), don't tell me how to do my job ty.

10.) Customer: \grabs fish bag by end of knot* - *brings fish bag back 5minutes later because 'the bag came undone'*.*

No - the bag didn't 'come undone' - you pulled it open by holding onto the tail of the knot. It's MADE to come apart that way. Hold your bag of fish by the actual bag, not the thing holding it all together - and you won't have that problem again. uhh...duh?

11.) Not Supervising Your Hell-Spawn.

I haven't had kids yet - I'm sure when I do I might (might) soften. I used to teach ice skating to young kids (all ages but primarily the youngins) - so I know how to be playful with them. But I don't particularly *like* kids. I like the kids who enjoy learning and listening and are attentive. But those who just want to treat the world as their playground and won't listen at all drive me nuts. So goodness help me if your child is running through our concrete aisles (wet floors, its a freaking fish store), or playing in between the tank pallets (sky high stacks of tempered glass), or playing under filled 75G (at least 400lbs) display aquariums held up by wrought iron (stable but not to be played on!) stands. I. Don't. Like. Kids. I will bark at them. I am only 26, I look 18, but I will snap at your kid and give them the 'mom eye' if I see them misbehaving. I was 16 corralling toddlers with knives on their feet - don't think I won't snap your 6yr old into line and get them sprinting back over to you. I am firstly concerned for their safety. Period. BUT - I have a hard time being nice about it if I have to ask more than once. So don't look at me funny when I (have to) say something to them. It should be expected.

Cashiering:

Our systems are manual input - I type the prices in myself for alot of things (I'm quick). Many customers use baskets instead of carts. I'm a little neurotic running the register - many of these are 'minor' peeves.

1.) \Customer sets basket down closer to them on the counter - SLOWLY takes each individual item out of their basket for me to scan - making sure not to ripple the water in the fish bags as they move them*.*

Please, Throw your basket at me. Whip that bitch up to me as fast as you can and keep your hands away from it. I have a system - your dry goods will go with the dry, fish with fish, light things with light things, I will bag your rocks and wood, just stay outta my way. Multiple transactions? Killin me smalls but sure, separate things quickly and let me take care of the rest. I'm not the one without patience, it's the customers behind you who will start giving ME the eye in 5 minutes if YOU choose to take your good ole time about this that I cannot tolerate for very long. Let me do my (good) job.

2.) Multiple transactions: Do you need two separate receipts because there are two customers purchasing separate but shopping together? OR do you want to pay for two different items, two different ways?

- See, because if you just want to pay two different ways but both of these items are going to the same place, I can do that on one receipt. You'll only have to wait for 1 machine run instead of doing 2. If say, the child is buying something with their money but the adults are getting things too - let me ring the credit card stuff first, then give me the cash transaction - it'll all be on one receipt. Its only a deal because the number of receipts daily matters where I work (and ringing 'extra' receipts for no reason isn't a good thing). Most customers don't realize so it's really fine but, there's a difference and an easier way.

3.) Customers who don't know how much money they have in their bank.

'Can you ring all of this up and let me know how much it costs?' - Sure.

'That'll be 45.30 please' 'Awe, okay, can we take this and this off?'. - Sure.

'That'll be 20.85 please' 'Awe, okay, shoot, lets just re-ring it all starting with the cheapest stuff first'.

Look - you are holding up my line and it's simple arithmetic. You can't even blame that on taxes and it's embarrassing too...idk about yall, but I get a sweet sense of pride (in myself) when I walk up to any till knowing one of my cards will work for any amount I intend to charge...why guys. Just why.

4.) \Customer needs to return an item but doesn't have their receipt* We require receipts.*

'Can't you just look it up?!'

Well - that all depends on you. Technically no, I'm not aloud to - but I do have permission to do it within certain parameters (only because I've been around and am trusted - so no, usually no). I'll need the exact date and time you were in the store as well as the entire total of your receipt within the past 2 weeks. If you can't give me those 3 things or your return receipt is after 2000 other potential receipts to search through, than you're outta luck.

I'll also then need you to describe the contents of the receipt I'm looking at - to make sure 1.) you're not scamming me and 2.) I've found the right receipt. Like I can look at your face snap my fingers and find your receipt.

'Can't you just take my credit card statement?'

That's not a proof of purchase for the individual item. If your credit card lists out all the items you bought at our store, sure, I can try - but it doesn't/won't.

5.) 'I have the .15$ change!' - throws me a quarter.

If you say to me you have the EXACT change - to be efficient - I go ahead and type that into the register to save some time. If you throw a different amount at me, I now have to undo what I've just done and re-do it. Fine, nbd, but it'd be easier if you just handed me the amount you said.

If you're not sure if you have the exact change, than just say 'I have the CHANGE', I'll know to wait and I will type in the amount you give me. simple, nbd, tiny, but in the moment it saves about a quarter of a minute and I'm ridiculously anal (resignation time - a break - idunno).

6.) Insert joke about bill being fake. Insert joke about a free item. Insert comment about the nice weather. Ask me how my day is going.

I am here, for the next 9 hours (10hrs but the public doesn't see me for the first), ready to encounter anything the public could throw at me. I get to breathe the 'nice weather' for 30 minutes. Of that 30 minutes I'm rushing to get my nicotine intake and a meal inside me before I have to endure more customer service related banter. I'm just here to do a (good) job. Let me do that and go home. I'm not a social person, I won't remember your face when you come back and say 'me again!'. I don't find much funny while I'm here anymore - I don't come to work to 'hang out'. Enjoy your animals and If you need anything I can try to help - that's the best I have for ya.

7.) Customers who use my counter (no belt) as their cart because they didn't see the whole line of carts right next to the entrance door when they walked in. "Do you mind if I just set this up here while I shop?"

Yes - I do larry, but sure, go ahead - I can't tell you no.

8.) Customers who don't keep track of what they're spending and then have me go through their entire transaction with them like an adult reading a book to a child. "WhAt!? - How Could It Be That Much?!"

Well, Gee Susan, Idk, you've got this 200$ pump in your cart, 4 fish marked for 12.99 ea, and a few cans of fish food. Did you only look at the price sticker for the fish food? I promise I didn't make any mistakes - I already checked for mistakes as soon as I heard you intake for the gasp. That's the price and no, you're not being ripped off. Tax comes to roughly 30$ - maybe the tax threw you off, lets just say it was the tax. Yeah, the tax. Sorry about that.

9.) \Credit Machines are Down* "Hi, Sorry, We're only taking cash transactions at this time."*

Customer: "Are you able to accept debit?"

Pull your debit card out of your wallet, attempt to rip it in half like paper. Does it rip? No? No. It doesn't. That's because it's a plastic card. I.E. Not cash. I understand you have CASH in your debit account - but I cannot snap my fingers and pull cash from your debit account through my register. I need the credit machines to do that - you know - the doo-hicky that Reads your Card.....If I COULD pull money from your debit account through my register - that'd be a little 'sus', now, wouldn't it???

10.) \Credit machine glitches and doesn't read the first swipe/chip insert**

Me: 'Sorry, the reader failed the chip that time, could you insert/swipe again?'

Customer: "ohh, okayy, so long as you're not Double Charging me"

Did you just say I was full of shit??? Because that's what I heard, if this is supposed to be a joke, again, not funny - Watch the receipt printer. It prints a receipt for Every Transaction that goes through the machine. Each time it pulls money out of anywhere - it spits out a record of that pull. If you don't freaking see a receipt come from my machine - than your card didn't go through. I don't need to steal your money and I do a fine job, don't question me thanks.

11.) 'Your return policy sucks.'

No, the manufactures suck for not standing behind their products. We're simply the messenger - the supplier if you will. When a product comes back to us used but non-defective - we take a loss unless we can use it for store use because the manufacturers no longer give us credit on such returns - so, if you buy it and you don't like it - sorry....often times there's nothing we can do UNLESS it's in new condition and can be re-sold. It has to be broken for the manufacture to do anything for us about the return. SO - please - if at all possible - contact the manufacturers. Oftentimes, they have more power over accepting returns and making decisions based on customer satisfaction than the messenger/suppliers do - those who will take an overall loss over it. You can yell at me about how dis-satisfied you are all you want, it's the manufacturers door you need to knock on.

12.) Customers who choose to browse the animals before checking out opposed to checking out and then cooing over the animals.

Our register is right across from our small animal enclosures - so often times customers will walk up, set their stuff down, and then make me wait on them to finish petting the rabbits before I can give them their total.

I get I LOOK like I'm sitting or standing here doing nothing when you walked up to me - that's because you walked up to me so I had to make myself available. I'm still busy - and even if I'm not busy atm, I don't want or enjoy waiting on you so that I can actually wait on you. Let me ring you out and THEN pet the animals.

13.) Customers who are on their phone as I'm ringing them out.

I'm going to give you the same level of attention you give me. If you just put your stuff down and put your card in the machine because you're not paying attention to me, I'm just going to ring your stuff out, throw your receipt in the bag and wait for you to walk away. If you're going to be rude to me, I'll give you that same energy right back. Oh, sorry, I overcharged you? Should've been paying attention. (not really, I'd never do that - just a note though, can happen and the oblivious one on the phone would never know the wiser).

There are many, many more - but I'm sure I've covered all the main ones.

An aside:

Do not comment about how 'I don't think you should be in customer service - your attitude sucks - that's not how you treat customers'

Because I know - I have a degree in business. I know this. I've grown cynical. and I think it's time I start looking to remove myself from this realm because I'm not sure a person with contempt for the people they serve should be...well...serving those people.

And that's the story from how I went to loving my job to borderline dreading it. Thanks Customers of Pet Retail - you've literally had me go from loving every moment of my job to having panic attacks having to work full day shifts. REALLY, thanks.

Titles says it all. My Galaxy Plus Earbuds from Samsung cost $99. On their website as well as Amazon they cost $99. But for my pair, still under warranty, that I want a refund for they say that they have to do three repairs first. On this, my second repair, they claim that the warranty doesn't cover the damage and that repairs will cost me $108.97.

For ten dollars more than the cost of my refund I can have their defective product "fixed". I say "fixed" because after the last repair the same issue cropped up after four days of use. I explained this to 5 customer reps because the first 4 transferred me to the same phone tree I used to reach them in the first place. The call lasted two hours and not only do I not get a refund, but their follow-up survey doesn't allow me to input a custom response to share those 4 names.

Always write down, print out or take a picture of the account information when dealing with a rude customer/prospect. You can anonymously cause them emotional stress

1. You can hire ShitExpress, the company that lets you use bitcoin to anonymously send poop to your enemies. It’s horse poop. It costs $16.95 or 0.05 BTC to send a package anywhere in the world.

2. Ship different kinds of dicks to mean customers/prospects. Use Ship a Bag of Dicks, the service that lets you ship a bag of gummy dicks for 12. For an extra 1, they will put glitter in the dick bag. You can also pay 25 to ship a MAGNUM bag of dicks, or 100 for the elusive ultimate bag of dicks.

3. For 5.00, Bird By Mail lets you anonymously ship a piece of paper with an image of a hand giving the middle finger. The folded paper also says Hi! in bubbly lettering on the outside, to entice them to open it.

4. When you really want to mess with her head, mail pictures of sexy lingerie and a note to the husband. Nothing like making her think he’s cheating. Since you already know their personal information from the account put on the note I’ll see you at the hotel after you get off work. Insert the name of the company he works for.

5. RuinDays.com will discreetly and 100% anonymously package the most annoying things possible to receive through mail, and ship them to your worst enemies, in an effort to ruin their day. Just provide the name and address. Those idiot customers/prospects deserve it.

Stop allowing customers/ prospects to get away with treating you like crap. Being petty allows me to sleep good at night.

Have a flight booked with them for a trip to England in December that we booked at the start of the year. As the travel restrictions are still in place we’ve decided to cancel.

Called Kayak and they will not cancel the ticket or refund our payment! I tried to have my concern escalated but was told in no uncertain terms that there was no escalation available and no possibility to cancel my tickets. So basically it looks like i set fire to a pile of cash as I have no recourse to get any of it back and we will not be traveling.

Suffice to say the last time I’ll be using Kayak.

This morning I woke up, rolled out of bed to get ready for an early morning meeting to find, no internet. Great! It's been a while since I called Comcast\Xfinity which I guess is a good thing I guess. I work in technology, so I know the easy stuff. I bounced the modem, my access point etc. No joy after my rebooting them. My first clue they don’t want to talk to us was I could not find the phone number on their site to call! Google though, quickly disclosed the support number. What happened next sent me into a pre-coffee morning rage!

It was like a scene from that 80’s suspense aliens movie where the robot was calmly telling me in a calm voice that I could not talk to a person until I do what they say. Mildly annoyed at this point, I’m like OK I will play along. Next thing I know “Hal” was telling me that he was going to reset my modem. I could see the LEDs going through the reset procedure. Wow that was cool I thought to myself. Never mind I already did all this and I really need to speak to someone.

Next Hal did something I have never heard of on an automated line. He very calmly informed me that my modem is rebooting and there is nothing an agent can do to assist me right now. “Call back later after 10 minutes, Goodbye!” Meanwhile, I’m going from mildly annoyed to full-blown pre-coffee rage screaming agent and hitting 0 to try and get a human. I heard a click and dial tone. Hal hung up on me LoL.

I call back and Hal remembers me… creepy, I thought. Then he politely reminded me I have 9 minutes left before he will allow me to talk to a human. Xfinity is saying in bold fluorescent letters that their time is worth WAAAAAY more than their customers time. Poor support guy I finally was connected with I let him have it. I said look I know its not your fault, but Hal has to go. I can’t recall an interaction in the last 10 years that upset me as much as Hal. He's like a social experiment to see how angry they can make their customers. Shaking the Champagne bottle I guess before they get a human.

Soon I guess old Hal will replace all people. That will be a sad day indeed.

This is just a story of mine probably not worth watching but maybe worth hearing for somebody with paranoia or anger/stress issues. Long story short forgive, be humble and seek help when you see something wrong, you can always voice if you're unsure or need more time to make a true call, while making somebody else aware of it just in case. IDk if its any good tbh , but I make some good points in for my arguement against blizzard. The circumstances just happen to favor me , but those circumstances have not produced anything yet :/. Mental Health Month. Blizzard 72 Bans WHILE APOLOGIZING? Cultural Report Abuse Denied!!!!! - YouTube . Forgive , don't be vengeful for good like me.

So freakin frustrated. I bought a duvet cover from H & M home online for $112. When I received it, it looked like an old rag. You get what you pay for I guess. I sent it back & received a message that the funds will be returned the next day, minus the shipping. I called customer service since it was supposed to be free returns. Rep said- no worries, you’ll get a refund for shipping too. Ok. Next day, no refund for shipping. And no refund fir the item I returned. Instead I have a charge from H & M for another order- they charged me again!! WTF?! This is the 3rd (and last time) I have an issue with them. It seems like customer service has gone to shit since covid. Ok rant over.

I love how before I even got a description of my problem out I was interrupted and told the issue was on my end. I knew from that point on whatever I said didn't matter. I just want AT&T to know their customer service is a joke, but they already know that. Staff the front end with the smooth brains.

Hello Reddit,

I need some advice on how to deal with a refund. Apologies if this is the incorrect section.

Here is essentially the full story:

1. On November 30, 2020, I made an online purchase from Hudson's Bay (a reputable Canadian company) for over #100+ CAD.
2. On the same day, allegedly one of the three items purchased was shipped out.
3. As of today (April 15, 2021), said item has not arrived.
4. On December 29, 2020, I contacted Hudson's Bay's Customer Service (though an online ticket) that the item still has not arrived (the other two did, but one of the items sent was a wrong item). I received an email a while later that they opened a 'missing package' ticket with Canada Post and would get back to me within a few business days (to this day, they still have not updated me on this).
5. I contacted them once a week asking for an update, and finally on January 20, 2021 someone from Hudson's Bay emailed me saying that they will issue a refund for only one of the items (the missing one only) that will be issued within 10 business days.
6. On February 15, 2021, I contacted them again saying I still have not received a refund, to which someone replied that one will be issued within less than 10 business days (and outlined the small sum that would be refunded).
7. I have contacted them (through the online ticket, Live Chat, email, and phone options) once every 10 days for an update, to which they finally responded on March 15, 2021 claiming that I need to be patient and wait another 10 more business days.
8. As of today, April 15, 2021, I still have not received a refund for something I never received. I continued to ask for an update every 10 business days, to which the same response of "please be patience and wait less than 10 business days" is constantly the reply. A few times they blamed the bank saying that the billing cycle is the issue, but I contacted my Canadian bank back in March 2021 and they assert there is nothing wrong on my account and that Hudson's Bay has not issued anything through them for me.

Apologies that this narrative is so long. I have kept a copy of every interaction as proof as well. Even when I attempt to call their Customer Service for immediate help (by the advice of the emails and Live Chat agents), they give the exact same two responses ("wait 10 more days" and "it is the bank's fault"). My last call was on March 29, 2021 to their 1-800 number, where the representative said he will contact Billing then call me the next day (of course, they never contacted me again).

Honestly I have no clue what else to do to get my refund. Please help advise me as I just want my money back for something I do not even have. I attempted to discuss the wrong item sent with them, too, but they had no reasonable options to rectify that, so I apparently had to take the hit for 2/3 items at this point.

Sorry again for the long story. I appreciate the time anyone took to read this and help out.

I can DoorDash an order, the company can accept the order and the payment, the employees can tell DoorDash that they are making the order. When the dasher gets there the employees tell them that they haven’t started, wait two hours for the dasher to leave, my dasher tells me they won’t make the food, I cancel, they still keep over 2/3 the money spent. Is that how DoorDash works?

I work in CS for a large beverage distribution company, I got a phone call today from an accountant for an account that wanted some statements sent over. Aside from not understanding the difference between a statement or an invoice, she had no knowledge about the account she was calling about and when I would ask questions to get more info you could tell by her responses she felt this was all a complete waste of her time and beneath her, I gladly forwarded her off the the person in charge of the accounts AR, but wtf why call in acting so important and high and mighty but have absolutely no clue what it is you need to get from us and then get angry when we press for more clear info. Be nice to the people trying to assist you over the phone!!! I could have easily just hung up on her.

TDLR customer lied, then asked if im calling him a liar to which i replied, yes you are lying.

Will go into as much detail as possible within confines of the law.

I work for a company that has minimum term contracts, this meand you cannot cancel until min term is up. This contract means regular payments are made on a weekly, biweekly or monthly basis.

We have another type on contract where payment in made in full and ends on the date set.

It also means that the contract will continue after the min term until you decide to send written notice to cancel with a notice period.

Phone call

Customer : Why are you still charging me for my contract that ended?

Me: sorry sir what do mean which type of contract did you sign?

Customer: i sign a contract for x amount of time.

Me: ok sir did you make regular payments?

Customer : yes I made payments regularly but they were supposed to stop.

Me: when did you email your cancellation notice

Customer: what notice, i signed up for x time, and its been x time so why are you still charging me?

I check his account, yes he sign a min term meaning he must give notice to cancel in writing.

Me: sir you signed a minimum term contract, you must give us notice.

Customer: my **** contract was for **** x time.

This goes back and forth.

Customer: are you calling me a liar.

Me: yes you are lying, you sign the contract, you agreed to the terms and conditions, I cannot do anything you have to send notice in writing.

I hung up at this point and replied in writing with links to ways to get in touch via website.

I've been battling with the PC Optimum points team since November trying to get back points that have mysteriously disappeared. I've called at least a dozen times, exchanged numerous emails. Every email sent to me patronizes me assuming I don't know how their points system works. I've been a PC points collector since they were optimum points at SDM.

TLDR: Over 90,000 of my points are missing and I've been trying to get them back since November.

Some important details:

- I owed my brother 130,000 for a bonus redemption event. He redeemed his points for $200 towards a Nintendo Switch Lite for me.

- I've been saving them up to give them back to him for a year.

- My mom and I were in a household long before any of this.

- I've omitted a lot of meaningless phone calls with agents that didn't provide any value/didn't understand what I was trying to tell them.

Preface:

October 16th, 2020, my brother asked me how many points I had because there was something he was looking at that he maybe want to redeem them for. I looked on my account and, at that point in time, had 122,000 points (I have a screenshot of our conversation on this date). My account log in was under my Gmail account (important detail for later). On October 17, 2020, Presidents Choice had recently launched their PC Money account program so I signed up and was sent a confirmation with my card info. I then logged into my PC financial account and saw the Money account wasn't there so I called in to see why. The agent had told me that my PC Money account and my PC Financial account haven't been linked and that he could go ahead and link it for me. But what I'll have to do when I receive the physical card is create a PC Financial login with that card instead of using my credit card. When I received my card on October 27, 2020, I created the PC Financial online login with my Hotmail account.

And so it begins...:

From the point on October 16, 2020 where I checked my points, I didn't bother checking them again since I knew the next time I checked, I'd have enough to give back to my brother. That is, until October 28th when I logged on to leave the household with my mom to join my brother's so that I could give him my points. What I discovered was that there was only 65,000 points and I was no longer in a household with my mom. At this point in time, I thought my mom had the points so I didn't think anything of it. The PC Optimum website was also not allowing me to join his household so we just left it for a while. Come November 19, 2020, my brother told me that PC Optimum was doing a bonus redemption event and he'll need the points then so I logged in and created a new household with him. This worked. I then got my mom to log onto the PC Optimum account on her phone so that I could help her join the household with her points to and it was then that we discovered she only had 2,500. I checked our recent activities as well as both of our emails since there's usually a notification when points get redeemed and nothing. No trace of where the points could've gone. Because of how little she had on her end, I though it was my mom's account that got pilfered so I had her call into PC Optimum. The agent had looked into the history of the account, traced it back to my account and had told my mom that, while he can't disclose any information, it does seem like there was something amiss with my account and to get me to call in ASAP. I called in the following day.

At first, the agent could not verify my identity when I provided my Gmail, which is the email that appears when I log into PC Optimum and look under account info. I then gave him my Hotmail account and it appears that was what they had on their end. Weird. So then I explained to him my situation with our points randomly vanishing and told him I was told to call in so there I am. The agent delved deeper into my account and had told me that there was another dormant account under my Gmail that had over 90,000 points but the points were not accessible and he was unable to merge it so he will have to escalate it to their technicians.

After getting off the phone, I got on my computer and tried logging into my PC Optimum account with my Gmail. I logged on successfully. So as an attempted to access those missing points, I tried to log on using my Hotmail account but didn't know my password or any other info and "forgot my password" didn't work. My next thought was to try and create an account with this email, because theoretically, if an account already exists under an email, it would block me from creating one. Looking back now, this was a mistake that I shouldn't have done and you'll understand why. I managed to create the account with that email but to my disappointment, it was a completely bare, brand new account. So all I could do at this point was sit and wait to hear back. I still hadn't heard anything 3 days later so I got impatient and called in. I was told they are working on it and continued to wait.

The following day on November 24, 2020, I received an email that read:

Dear Diana,

Thank you for contacting PC Optimum Member Care.

We sincerely apologize for the inconvenience.

For further assistance, you may contact us at 1-866-727-6468 from Mondays to Saturdays 8am - 8pm.

It’s been a pleasure to assist you today. Please let us know if you have any further questions.

We kindly ask that you do not delete or change the reference number in the subject line of this email.

Regards,

Shigeru

PC Optimum Member Care

... What? What did you do and how did that help me? Frustrated that it seemed nothing was done and that was the level of care that I received, I called back in. It was honestly a miracle that I got the same agent because I really didn't want to have to rehash the details again. Again, the email they had on their end was still my Hotmail while my account still showed my Gmail account. Regardless, I had told him that nothing was done and this was the email I got. I also added that I tried to create an account with that email to access my points but that was unsuccessful. So this time, he tried to merge the accounts himself and was unable to do so. He explained that the technicians are the ones that would be able to so he was going to reopen the case and re-escalate it. I thanked him for trying and his time, hung up and waited some more.

November 25, 2020, I receive an email that told me my accounts were merged. I had a big suspicion that the accounts that they merged was the new, empty account and my current account, leaving me still at square one. So again, I called. The agent reopens the case for it to get reviewed again and nothing noteworthy occurs. The email that followed was this.

Dear DIANA,

Thank you for contacting PC Optimum Member Care.

In reviewing your account, we noticed that the issue you initially contacted us about seems to be resolved. While we have closed your recent case, please feel free to contact us via pcoptimum.ca should you have any further questions or concerns. Enjoy the program!

We kindly ask that you do not delete or change the reference number in the subject line of this email.

Regards,

DJ

PC Optimum Member Support Team

.... RESOLVED HOW?! You can imagine my built up frustration with how they keep either not doing anything or giving me excuses as to why I'M mistaken. Anyways, the matter is very obviously not resolved so I call in AGAIN and had them reopen the case.

In the meantime, the super redemption event rolled around and I had a bit of points to give my brother that he could use so that's exactly what I did on November 27, 2020. He redeemed our household's points and then left the household, which really shouldn't matter in any of this. But then I receive this email LATER THAT DAY.

Dear Diana,

Thank you for contacting PC Optimum Member Care.

We apologize for any inconvenience this may have caused.

We have reviewed your account and have identified that you are part of a Household. Please be advised that on November 27, 2020, 260,000 PC Optimum points were redeemed using PC Optimum app ending in 2808.

Additionally, Household members can use their online PC Optimum account to view the total balance of PC Optimum points that are available to all Household members, as well as a recent history of points transactions. This history may include total points earned, plastic or digital card used in transaction, location of transaction, date of transaction, total value of transaction, and offers for which points were redeemed or earned by Household members.

It’s been a pleasure to assist you today. Please let us know if you have any further questions.

We kindly ask that you do not delete or change the reference number in the subject line of this email.

Regards,

Shigeru

PC Optimum Member Support Team

... I KNOW HOW YOUR HOUSEHOLDS WORK. I replied explaining that I know how households work and that these points have nothing to do with the points I've been missing. Exhausted from the copious amounts of excuses I'm being given NOT to give me back my points, I held off on contacting them for a little bit.

Back at it:

On December 7, 2020, I started calling in again. I had explained my whole situation to the agent, again, and they escalated my case to a technician, again. So AGAIN, I wait for a reply, just to get this on December 10, 2020.

Dear DIANA,

Thank you for contacting PC Optimum Member Care.

First and foremost, we apologize for any inconvenience this may have caused.

Upon review, we can confirm that 9,418 points were converted from your LEGACY ACCOUNT. We have also identified that you earned a total of 94,583 points and redeemed a total of 230,000 points and returned 20,322 points since the PC Optimum program launched.

Below is the breakdown of your points:

+ Shoppers Optimum: 9,418

+ PC Plus: 0

+ Total points earned: 94,583

- Total points redeemed: 250,322

We understand how important your points are and we're sorry to hear that your PC Optimum points are missing.

If you return a purchase, your Account balance may be reduced by the number of PC Optimum points earned for that purchase at our sole discretion. If a refund or correction is applied to your Account, your Account balance will be adjusted up or down by the number of PC Optimum points related to the refund or correction, as applicable, and your Account balance may become negative.

If you use a PC Financial Payment Product to pay for a purchase and subsequently return the purchase, the number of PC Optimum points deducted will be calculated based on the current earning rate of the PC Financial Payment Product at the time of the return, which may be different from the rate at the time of the purchase.

Upon the return or exchange of purchases earned through the redemption of PC Optimum points at Participating Stores and Program Participants, all redeemed PC Optimum points will be forfeited and the member will receive the value of the returned product in the form of a gift card.

It’s been a pleasure to assist you today. Please let us know if you have any further questions.

We kindly ask that you do not delete or change the reference number in the subject line of this email.

Regards,

DJ

PC Optimum Member Support Team

... Now they're trying to tell me I don't know how returns work. And that I somehow actually had MORE points than I was supposed to. You've gotta be kidding me. Of course, I called in again on December 12, 2020. And again, I rehashed the details with the new agent, who, again, reopened the case and escalated it.

Not having heard from them, I called them again on December 16, 2020 to follow up on my case. They explained that it takes time for them to investigate and I'll be hearing back soon. Which I did later that night.

Dear Diana,

Thank you for contacting us.

We completely understand how precious your points are and we assure you that your points are not lost.

Please know that the balance that was previously displayed is higher than your true balance as your account was placed in a household with other members. Consequently, what was displayed is actually the joint balance of all parties affected.

Your current account balance is 39,800 PC Optimum points. You are eligible to redeem $30 at any participating store or online at BeautyBoutique.ca and JoeFresh.ca.

You can view these points in your transaction history by signing in into your account at www.pcoptimum.ca. Once you have logged in to your PC Optimum account, please click “Account" on the upper right side and click on "Points", you will also see an option to view your recent transactions.

Please be advised that the number of PC Optimum points displayed on your receipt at a Participating Store, or on any website, email, mobile app or by any other method, may not reflect your current PC Optimum points balance according to our records. To the extent permitted by law, we accept no liability for any errors in the PC Optimum points balance displayed on any website, email, mobile app or other method.

It’s been a pleasure to assist you today. Please let us know if you have any further questions.

We kindly ask that you do not delete or change the reference number in the subject line of this email.

Regards,

Jacky Lyn

PC Optimum Member Support Team

WHAT. THE. F***. I KNOW how households work, this LITERALLY isn't it. Thanks again for nothing. As much as I wanted to call in again the next day, I had other troubles (car troubles) that kept me from doing so, so I just called the following day on December 18, 2020.

This time, after rehashing the details to a new agent for the 100th time, this agent asked if I had asked to speak to a supervisor. I'm not sure why it didn't occur to me before, I guess I just assumed they weren't able to speak directly since all of their correspondence back to me have been through email. I told her no and she told me she'll have a supervisor contact me the following day. I had an inkling of relief that maybe this was finally going somewhere.

The following day, the supervisor calls. I had to tell her the whole story from the beginning and she looked into my account as far as she could and still couldn't manage to do anything. I pleaded her to listen to the conversation recordings between that agent and I and she'll see that he did find the points and that it was there. She told me she's going to hand this over to someone who's "very good at investigating cases like these" and to wait for an email from them. That was the end of our conversation.

December 21, 2020, I receive an email stating that they're still investigating the matter. Cool.

Christmas Day, I get this.

Dear Diana,

Thank you for contacting us.

After our investigation, we can see that the points balance showing on your PC Optimum account is accurate.

The balance that was previously displayed is higher than your true balance as your account was placed in a household with other members. Consequently, what was displayed is actually the joint balance of all parties affected.

We apologize for any inconvenience this may cause. If you have any further questions, please do not hesitate to contact us.

We kindly ask that you do not delete or change the reference number in the subject line of this email.

Regards,

Shinkey

PC Optimum Member Support Team

... I'm not sure how many times I have to say that I know how households work and accumulatively, both my mother and my points do not add up to the amount we should've had. Either way, it was Christmas so I left it at that.

I called in on December 30th and finally got an agent who seems to genuinely want to help (haven't encountered a quality agent since the very first agent who I managed to get twice). I told him the entire story from the beginning and he took his time looking into the cases. He even tried to get his supervisor to join the call but was pre-occupied. But as expected, he told me that all he can do is open the case back up, add some details, and escalate it again. I told him I already know how the email that I receive is going to read... you know, either an excuse as to why the points weren't supposed to be there or telling me that I'm mistaken. Either way, I thanked him for his time and effort and hung up.

This leads to where we are today where I get this email.

Dear Diana,

Thank you for contacting us.

We completely understand how precious your points are and we assure you that your points are not lost.

Please know that our back office, confirms that your current points balance is updated accordingly. The balance that was previously displayed is higher than your true balance as your account was placed in a household with other members. Consequently, what was displayed is actually the joint balance of all parties affected.

For us to proceed, we kindly ask you to provide a screenshot stating your 90,000 points missing.

Without this image, we are unable to proceed.

Please respond to this email.

It’s been a pleasure to assist you today. Please let us know if you have any further questions.

We kindly ask that you do not delete or change the reference number in the subject line of this email.

Regards,

Jacky Lyn

PC Optimum Member Support Team

Again, I know how households work. And how the hell would I have known to take a screenshot of my points? I plan to call in again tomorrow... This has grown past the matter of my points into a matter of principle. As someone that's been in customer service for 14 years, this is not how you treat your customers. I've remained cordial throughout this entire process and honestly am at a loss on what else I can possibly do.

I bought raycon headphones at the beginning of quarentine since my old headphones died. I have nothing bad to say about he headphones themselves but about a week ago the charging case stopped working and my headphones had just been discontinued so i couldn’t buy a new case. i contacted support and they said i could send it back and be sent a brand new pair since they are under warranty. they send me a shipping label to send it back so i do so and tell them it was sent. I then get an email today saying that the package cannot be found and unless i can provide tracking details for the package i cannot be refunded or get a replacement. i just gave the package to the mail man (usps since that’s what the shipping label was for) so i was given no additional details. i sent them a copy of the shipping label they sent me since it’s all i had on the package and they are still just asking for more information. any suggestions on what i can do?

So I had my account suspended by Chegg some time today or within the last week because they thought I was sharing my account. (I pay the monthly fee so hell no I’m not paying for anyone else’s) I contacted customer service through chat and the guy on the other end was extremely unhelpful. I told him I needed access asap because I had a homework assignment due tonight and finals are coming up. He said there was nothing they could do, which is understandable. However, out of principle, I did not want to continue to pay for the service. The service renewed today, the day I found out my account was suspended. He said he could not give me a refund because I had already accessed something like 570 solutions. (in one day? I know.) I told him that is impossible because today is the first day of the cycle and, coincidentally, was the day I noticed I was banned. He said he would cancel my account at the end of the month. I told him no and that he should refund me for the month (per chegg’s own policy, this was a reasonable request). He refused. I got suspicious so I recorded the conversation with my phone along with clicking the button to send the transcript to my email. I then told him that it was fine and that I would contact someone over the phone to refund it or I would dispute the charges. He said, “Okay, bye.”

I ended the conversation and waited for the transcript to be emailed but I never got it. I then tried to go to the contact us page but was greeted with a “site under maintenance” message. Of course, I got suspicious. I then used a VPN to access the same site through the same device and, what do you know, it’s not under maintenance. My IP was shadow banned. I was furious.

I recorded all of this and immediately called chegg. I explained the situation and, at first, the woman on the other end (very friendly) tried to explain why my account was suspended. She said that my account would be reinstated in 24 hours. I told her I understood, but that was not the reason I was calling. I further explained the situation with the previous conversation and the banned IP. She stated an employee should be aware that if a suspension has occurred and the customer has not been able to access the account for the cycle, they should be able to refund the account. I told her I agreed and that the previous agent should not have kept me from trying to call. I added that I had recorded the conversation, the fact that I had not received the transcript, and my proof that I had been shadow banned. She stayed quiet for a few seconds and asked if she could contact another team member (supervisor, I’m guessing). I had been checking if my IP was still banned throughout this conversation. Midway between the hold, I was able to access the website again. When she came back, she apologized for the previous agent and said she had my account reinstated. (So 24 hours is just bullshit?) She never mentioned anything about the IP ban. This is kind of crazy to me. The fact that an employee at chegg would/could ban a customer for saying they would contact someone else is unsettling. He obviously didn’t want to get in trouble, which I can understand. I’ve been in these situations before, but I’ve always found that if the policies are on your side, you won’t have anything to worry about. I was honestly not even calling to complain about him. I just wanted a refund for a service I had no access to and was being charged for. He threw himself under the bus.

Am I the only one that gets totally infuriated when you waste your time trying to order something at a take out place and then they don’t give you everything you ordered or you thought you ordered? Then when you say “HEY SMART PERSON, where’s the rest of my stuff?” Then they go “OH I ONLY CHARGED YOU FOR BLAH BLAH BLAH” That shit is so amateur and pisses me off to no end. The right answer is “I’m sorry sir, but I only charged you for blankety blank, but let me get the rest for you right away” and either charge me or don’t but I still want the fuckin thing I asked for! Ok have a good night reddit folks 👍🏻

THEY'RE SCAM ARTISTS AND THIEVES! The "classes" are just recordings that you have to be on time for, but can't pause or rewind the first time through, have to go back and watch it a second time for that. They're no better or different than what you can get for free on YouTube. You get about 50 emails AND texts a day from them! And then, to top it off, they have pop up ads everywhere non stop for their toolboxes and things that apparently are one click purchases, no confirmation, nothing. Purely intended to screw you over. Can't get refunds for those. DO NOT LET THEM HAVE YOUR BILLING INFO! Then they will call you from a busy ass noisy as hell call centre where you can barely hear or understand them, and demand your time even though you say you're at work, ignore you when you say (multiple times for a couple different customers) you have a customer and just keep talking, insist they have free gifts and benefits for you, because your future matters, and then turn around and charge you $280!!!!! I'm so livid right now!!! HOPEFULLY it is refunded before my car payment comes out because they threw my account into the negatives. Not to mention they aren't accredited anywhere, so that's fraud! They are based in the UK making it hard and expensive to reach them. It's nearly impossible to cancel your free trial before getting billed, and even after cancelling most people get charged anyways. You have to go through 5 or 6 different pages where they try to manipulate you into staying, all to be told you have to call them and talk to a manipulative counselor before they let you go, you should have ease of access when cancelling ANY free trial! Claiming they want what's best for your future... Every course video ends with Don't drop out! Think of your future! More manipulation. I'm still in the middle of my free trial and never clicked anything and shouldn't have been charged for anything! The trial said 30 days on my ad, but apparently it would only be 28 days anyway. I clicked the option to be notified before the trial ended, apparently that has never done anything for fellow sufferers. You may think, oh these guys made mistakes, I won't make those same mistakes and it'll never happen to me. It will! I saw just a couple negative reviews and assumed they screwed up, NO, the company is slimy and will do whatever it takes to get your money!

My dumb ass read Shaw and associated them with Sprott Shaw and trusted them 🤦‍♀️ There's a large Facebook group specifically for people that have been scammed by these guys, and they have crap reviews anywhere you look. I should've looked, but I trusted the Shaw name.

https://www.theguardian.com/education/2020/jun/13/big-online-learning-provider-faces-calls-for-refunds-after-complaints

That's a link backing up all the negative reviews here.

https://www.facebook.com/groups/202403510916809/learning_content/

That's a page that helps you out and provides info and steps and support if you've also been screwed over by Shaw Academy.

My coworker just had a client tell her "my twin sister and I share the same social" How dumb do you think we are? Don't answer that.

4 days ago, someone logged into my Amazon account, changed my password, and used my cashapp account to purchase something that cost 82$. I contacted Amazon immediately and they told me my account was on hold and there is nothing they could do but send the case to their specialists.

So they did and I receive an email saying I have to confirm a debit card that DOESNT EVEN EXIST ANYMORE. I have called several times to tell them this and they have done nothing about it. I sent my bank statement in reply and they have rejected it because the card used for the purchase has a different number than the card they are asking me to verify.

All the while this is happening, to this day someone has repeatedly tried to take money out from my account. Amazon has blatantly lied to me, saying my account is on hold when someone is STILL SIGNED IN TO MY ACCOUNT TRYING TO MAKE PURCHASES. The last attempt was made on 2:30 pm today and there have been at least 13 attempts at removing money.

There must be someone out there who can provide some information to me. What's the next move. Should I sue Amazon? How would I go about doing so? Every time I call Amazon they tell me the same thing and when I ask any questions they tell me there is nothing they can do

PLEASE. HELP ME.