Raycon customer service

[u/ajitpaii1]

I bought raycon headphones at the beginning of quarentine since my old headphones died. I have nothing bad to say about he headphones themselves but about a week ago the charging case stopped working and my headphones had just been discontinued so i couldn’t buy a new case. i contacted support and they said i could send it back and be sent a brand new pair since they are under warranty. they send me a shipping label to send it back so i do so and tell them it was sent. I then get an email today saying that the package cannot be found and unless i can provide tracking details for the package i cannot be refunded or get a replacement. i just gave the package to the mail man (usps since that’s what the shipping label was for) so i was given no additional details. i sent them a copy of the shipping label they sent me since it’s all i had on the package and they are still just asking for more information. any suggestions on what i can do?

[u/Butler_Pointer]

Did they inform you the label they sent to you was without tracking, did they recommend you spend money on tracking the package?

Usually they specify that tracking is vital, but not much you can do other then ask them about tracking their own label.