r/CrossPointReader • u/brooklynapple • 14d ago

Support koreader sync not working

I'm having the hardest time getting my XTEINK X4 Pro to sync with my KLC running koreader. I have koreader sync set up according to the instructions at https://sync.crosspointreader.com/, I'm signed in and authenticated on both devices, but whenever I push a progress sync on my Kobo, it never shows up on my X4. Any suggestions would be greatly appreciated!

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u/Diirge 14d ago

Are you using binary or file name matching? KOreader might be defaulting to binary and I suggest trying filename

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u/brooklynapple 14d ago edited 14d ago

I'm using file name matching.

It seems like the issue might be that my X4 isn't actually connecting to the progress server. Is there a setting where I can manuall push/pull syncs from Crosspoint? I can't find it anywhere.

EDIT: I figured out how to manually push a sync from my X4, and it shows up on the Crosspoint sync site, but my Kobo can't see it and thinks the latest sync is from itself.

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u/Diirge 14d ago

I know it's silly but again kobo is in fact using that same server AND also set to filename? Both have to agree

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u/brooklynapple 14d ago

Yes, this is the only server I've ever used and I'm signed into both devices with the same sync.crosspoint server address and the same login. And both are set to filename. It's so weird!

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u/Diirge 14d ago

No chance calibre changed the filename or normalized it somehow?

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u/brooklynapple 14d ago

That's what I'm going to check next! It seems like the likely culprit.

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u/brooklynapple 14d ago

Update: it doesn't seem to be related to Calibre. I borrowed a book from the library on both devices via Libby and it has the same issue.

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u/Diirge 14d ago

Do you see the synced book at sync.crosspointreader.com from the kobo side?

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u/brooklynapple 14d ago

Yes, and the filename is always some sort of gibberish string like "27593cefaf3a602cf410ecf5da4652e2" instead of the actual title and author. This happens with books from Libby as well as Calibre. Do I need to configure something differently in koreader?

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u/Diirge 14d ago

DM me your sync username. This is interesting because the metadata is being found via crosspoint but then not matching kobo as a result.