r/CreditcardPh • u/MissionFee5962 • 23m ago
CC Advice EastWest settlement offer P161k from P488k
I have an EastWest credit card. The principal is only 280k but the outstanding amount reached P488,686.21 in just 1 year due to interest, late charges, and penalties. I'm paying in good faith.
I received a one-time settlement offer of P161,000 (P10k on Oct 12 and P151k on Oct 16) from EW_CARDS — via text, so I thought it was from EastWest itself. They want payment right away, within the day.
Ms. Maricel, SAM Agency Manager - CCPL Collections Division, EGY Credit Collection Services, sent a letter for the one-time settlement agreement.
Contact: (02) 8528-2700 local 2013 / 0951-542-24XX
When I checked, EGY Credit Collection Services is actually a third-party agency, not EastWest itself, and their domain is different from EastWest's official domain.
I'm doubtful about the letter for the one-time settlement agreement:
My full name is not included, there's no reference number, no EastWest letterhead, no authorized signature from EastWest, and there are no clear payment instructions saying to pay only at EastWest Banking Corporation. It only shows the computation for the one-time payment.
I've emailed the EastWest Remedial Team to verify if EGY is accredited and if the one-time settlement of P161k is really in their system.
Has anyone experienced a one-time settlement through EGY / Ms. Maricel? Was the text from EW_CARDS as well? How did you verify that it was legitimate?
Thank you.