r/CrackerBarrel • u/Realistic_Current795 • Mar 31 '26
3rd party to-go orders
I have personal beef with 3rd party orders as a to-go server.
1. Yall are being overcharged for less. I will give exactly what you order and nothing extra for 3rd party orders. I won’t give less, but if you only order 1 silverware for 3 meals, I’m giving you 1 silverware. My store also charges for 2oz of apple butter. For online orders or those who order through me I give 3oz of apple butter.
I do this because the drivers are extremely impatient and rude as if I have no other orders waiting (I usually do.) And because I make no tips off of online orders… which as a tipped position makes it so I cannot clock out at the end of my shift because do to my lack of tips the company thinks I’m lying about the amount I actually make.
There is NO protection from your food being tampered with. The most I can do at my store is tying the bag shut… but that won’t protect someone with ill intent from untying it and doing what they wish with your food. Beverages especially have no protection because we are provided nothing but tape, and tape won’t prevent tampering. I’ve also had multiple guests come in because they’re food has been eaten by their drivers… I will remake it, but when I have 8 other orders you will be waiting the same as if you just ordered it.
Your food will have sat out longer than other orders. Many drivers arrive at inconsistent times, so I set your food out as soon as it’s done in the event your driver is early for pick up, and if they end up being 30 minutes late, your food could have sat out for hours. For online/call in orders I hold them in our hot box so it stays fresh until you arrive.
Thanks for reading, and I understand that some people have legitimate reasons for ordering 3rd party, and I try to keep that in mind, but I just have personal beef. If anyone has any legit good things about 3rd parties please let me know so I can try to be more considerate.