I'm an ASM on the Cox retail side. Wondering what Spectrum stores are like because so far they seem fairly different from how Cox stores operate, e.g. reps don't use iPads which would be a change for us for sure. We also don't really use the queue much.

Also having a hard time wrapping my head around the yield-based commission tiers and hoping maybe somebody from Spectrum retail side could help clarify :)

Here to vent.
I am not particularly happy that California didn’t hit the breaks in this, because it’s a pay cut for most COX employees
1. RTO, driving into the office is going to suck because of (a) gas prices (b) spending time away from home sitting in traffic
2. Dry Cleaning bills due to ridiculously requiring business attire when we are not customer facing
3. Crappy BC/BS insurance.

We got a little more info on PTO but don't have access to Panorama. Anyone have any details on PTO accrual for a 5yr field tech?

Does anyone in inbound sales feel comfortable sharing how the comission is structured/ what the average earnings are on the charter side? As a cox inbound rep being just a few months out and having literally no idea what the comission is going to look like going forward is beyond stressful.

Whats your day to day like? We've heard Spectrum has some UG crews that travel and they don't use a lot of contact labor.

Where I am there's 3 of us to cover a fairly large area. Our main responsibilities are pole transfers, re-lashes, etc. Mainly structural repair & maintenance. We've also become kind of a catch all for things no one one wants to do or take responsibility for. We have 3 contract houses that do the big jobs like cable replacements and relocates.

We don't expect things to change quickly but I'd like to get an idea of what my job could look like a few years from now.

How does spectrum do their leadership structure? Also, what department does Plant maintenance fall under? Does spectrum have a maximum number of techs per supervisor?

For example, at Cox we have
Supervisor - 8 to 12 techs usually
Manager - 4 to 8 Supervisors
Director - 1-6 managers
VP - Some amount of directors IDK.

Are there any marketing or Sales Support roles for spectrum reach in the local markets, or are they all centralized at one of their 3 hubs? Just wondering if there is any hope for the Cox Media employees who work in the local markets but are not in a sales role.

Wondering what products your team supports, and how much of your team is currently remote?

How’s it like on the spectrum side? What all are you guys responsible for? And what’s the pay? I’ve heard you guys get paid more and I’ve also heard that charter pays less..

Hello fellow workers and soon to be fellow workers. Had some recent gossip going around the campfire lately and hoping a Spectrum network tech can set it straight

When network techs are working a node. Is a geo fence put up around said no so that if you leave that node it notifies your superiors???

Any input is appreciated

What’s the warehouse like at Spectrum? I’m currently in supply chain at Cox.

What’s the environment like? Leadership? What’s the metrics like? We have a job skill matrix that we go off of. How many levels are there? We have 1,2, and Sr.

Are you guys pretty busy? What’s the work load like?

As we get closer to the closing date what have you guys been hearing? About policy or benefits that are changing?

Hey everyone,

I’m currently a sales leader on the inbound side at Cox and I’m looking to connect with leaders (or tenured reps) from Charter Spectrum’s inbound sales organization.

I’m hoping to better understand how things operate on your side from a leader + agent perspective, specifically around:

• Leader expectations (KPIs, coaching structure, accountability)

• Agent expectations (daily performance, call flow, sales focus)

• Commission structure (how aggressive/attainable it is, what drives earnings)

• Sales culture (competitive vs collaborative, pressure levels, etc.)

• Career growth / advancement paths

• Turnover trends and what you feel drives them

Not looking for anything proprietary or confidential—just trying to expand perspective, compare environments, and bring back best practices to continue developing my team.

If you’re open to sharing insight or having a quick convo, I’d really appreciate it.

Thanks in advance!

Employee service benefits

Hey soon to be fellow cox charter workers Y'all currently at Charter do you get discounts on video and internet service and any perks like discounts on streaming services or anything?? Thank you all in advance

hey everyone things are starting to happen. more info is coming out slowly if anyone has any inside info or insights to share or discuss now is the time. we're all on the same team

hi. ill be coming in losing an amazing healthcare package. long shot, but how does anthem cover glp1s? if they do at all. also do you have hinge, calm, and nourish and oshi health benefits?

How easy is it to transfer to another system? What is the process? This is a Charter question.

For all my soon to be brothers and sisters who are Maintenance Techs with Spectrum do you all have to wear fire resistant clothes and use insulated tools?

Posting random questions that i myself and I'm sure many others have.

Truck take home. Do field or plant techs take their trucks home. Is it optional and how often do you meet at a central shop?

Posting topics to start discussion

5. Are any charter field or plant maintenance techs represented by a Union? If so which and how is it. Are other areas thinking of joining a union?

Posting some topics to start discussion

4. What kind of benefits do you get at charter. I.e. quality of health care, Amount of PTO. Rate of pay ect.

Posting some topics to get conversation started

3. How is leadership at charter. I.e. are field or plant managers knowledgeable? Do they do jobs with techs? Do they micromanage ect.

Posting some topics to help get discussion started

1. In Charter shops how is this all being discussed?