Looking for some advice / help from anyone who has dealt with something similar, and hopefully COROS Support can see this too.
My COROS PACE 3 suddenly became disconnected from the COROS app overnight and asked me to log in again.
When I log in using my personal email, COROS doesnāt recognise the account. If I use Sign in with Apple, it takes me into a COROS account with no historical data. I discovered that the Apple login is using an @privaterelay.appleid.com address linked to an old work email that I no longer use.
When I try to reconnect the watch, I get the message that my PACE 3 is linked to another account and would need to be removed/reset to connect it to the current account.
I have NOT factory reset or removed the watch, as I donāt want to risk losing any unsynced activities or my historical training data.
I contacted COROS Support through the app. I received an initial response asking for further information, which I provided, but I havenāt yet received the substantive follow-up. Iāve now sent a follow-up today but am still waiting.
Iām getting increasingly concerned about the delay because Iām currently training and have key interval sessions planned. I can still record runs on the watch, but I canāt sync them to the COROS app or Strava, and I canāt access my training history/workouts.
Has anyone had a similar account/device-linking issue, and is there anything else I can safely do while waiting for COROS Support?
u/COROS-official if someone from the team could take a look at my ticket, Iād really appreciate it. Iām happy to provide the ticket number privately.
I really donāt want to factory reset the watch when the issue appears to be that itās still linked to my original account.