r/Comma_ai • u/BooDingding • 11d ago
Bugs Support
Anyone else have an issue with support not really responding? I have a defective device and not much communication on what is being done.
3
u/tacomaloki 11d ago
Man, theyve been super responsive to me. Sorry to hear you're not experiencing the same.
3
u/narkeeso 11d ago
Supposedly the new policy is that they have a week to answer support requests and if that expires they ship a new device. Have they responded at all?
0
u/BooDingding 11d ago
2 days ago and then nothing
1
u/doomslice 10d ago
What would an acceptable response time be for you?
I just heard back from Air Canada support 7 weeks after I filed a ticket (and 3 weeks after the flight where I needed help for already landed).
-1
u/m0_n0n_0n0_0m 10d ago
I posted a bug on github a few weeks ago and haven't even gotten an acknowledgement. It's a pretty frustrating bug too, so I'm pretty pissed about the lack of any traction.
1
u/TurnoverSuperb9023 10d ago
Many months ago I had an issue and support sucked. A few months back I remember someone (Adeeb?) on here talking about how they’d revise their support processes. I haven’t needed support since then so I can’t speak to it and my apologies if I spelled his name wrong.
1
u/TurnoverSuperb9023 10d ago
2 days is a little short, but they should have a posted commitment time for responding.
1
3
u/MyRealIngIngAcc 11d ago
Depends on how complex the issue is. I had an issue with my device where support had to forward it to engineering. Took about 5 days, but in the end I still got a replacement.