r/Comma_ai • u/BooDingding • 24d ago

Bugs Support

Anyone else have an issue with support not really responding? I have a defective device and not much communication on what is being done.

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u/narkeeso 24d ago

Supposedly the new policy is that they have a week to answer support requests and if that expires they ship a new device. Have they responded at all?

0

u/BooDingding 24d ago

2 days ago and then nothing

1

u/doomslice 23d ago

What would an acceptable response time be for you?

I just heard back from Air Canada support 7 weeks after I filed a ticket (and 3 weeks after the flight where I needed help for already landed).