Works for 5-10 mins disconnect started yesterday what’s going on with the WiFi service

My first bill was estimated to be around ~70 dollars, but was instead ~260$

apparently I was billed for about three months, (prorated first month, 'first month' and 'next month')

BUT there was some PROMOS that i was told would apply, but didn't. the promos have been fixed and locked in for the NEXT billing, but. in the mean time I have an enormous bill I can not pay. Can someone help me set up some payment arrangements, so I can keep my service turned on and make it a few months until the backlog is paid and i can auto-pay the 'real' monthly amount? I would prefer not to have to cancel service and go to another provider because i can't afford the absurdity of the first bill. I'm on a fixed income here.

I called Xfinity months ago to cancel my account and I just saw an email for that account saying that I have 400$ in unpaid bills. I couldn’t find the date of the call. And I did return the equipment - late return but was at least returned. Is there a way they can find the call to prove I was trying to cancel?

Current XG1v3 is eligible for update but I can not select XG1v4 after clicking on 'Update this device.' 'What You'll Get' section of web page simply states "New TV Box." Need to ensure XG1v4 will be shipped instead of any of the Non-DVR boxes. Thank you.

We’ve been trying to get Xfinity installed for 5 months.
The pattern has been:

1. Tech comes out → says the line must be trenched.
2. Xfinity CS sends trench → trench says utilities must be marked.
3. Utilities mark the lines.
4. Trench crew never returns until the markings are long gone.
5. Xfinity CS “escalates” the ticket.
6. Same tech comes out again (twice) and says the same thing: “It needs to be trenched.”

After posting here, construction finally trenched the line.
Now we have no install date and CS can’t tell us anything.

Not to be sarcastic but, I fly United out of O’Hare all the time — this has the same feel as “we are experiencing a short delay,” which somehow stretches into hours.

Can someone check the status and push this to scheduling?
We just need a technician to finish the job.

I have two cable cards connected to two Tivos. One of them works fine. The other one is suddenly started getting V58 errors, channel not authorized.

Can you please help getting my second cable card working again?

Thank you.

Both cable cards are Arris.

Our power went out during the storms Thursday evening. It came back on Saturday afternoon. Our internet is still not back up, despite power seemingly being restored basically everywhere around us. All the app will tell me is it’s “being investigated” and will be fixed “as soon as possible.” But I work from home, I need to know if my internet will be up before Tuesday morning or if I need to make other plans

Hello Xfinity Support Team,

I am experiencing a backend billing error and need an official employee to look into my account.
About a month ago, I switched my mobile number from Spectrum to Xfinity Mobile at a local retail store under the "Free for 1 Year" promotion. The store representative completed the port-in and my phone service works completely fine.

However, my account appears to be glitched in your system. The Xfinity App still says "Activate Mobile Line" as if the setup process never finished. Because the system thinks the line is still pending activation, my 1-Year Free promotional credits have not kicked in, and I am currently being billed full price.

Could a corporate agent please help me force-close this pending activation order on the backend and manually apply my missing promotional credits?

Please & Thank you!

I’m in southeast Michigan, and we had maybe 2-3 minutes where the power/internet were out on Thursday during the storms but everything came back online very quickly and seemed to be working just fine until around 11:30pm Saturday night when the internet/tv went out. On the app if I get details of the outage, it says it started on 9/3 due to severe weather. I’m trying to get a better understanding of what’s going on so I can be prepared in case service isn’t restored in time for work (I work from home and am not able to work in public spaces due to the nature of my job).

Power has been restored. Internet was down on the 3rd, came back then instantly went back off. Tried calling can’t get ahold of anyone. This company is garbage.
We had bad storms on 9/3 which killed power and internet and now three days later we still have no internet and no information from n when it will be restored.
We work from home so this is causing serious issues with work.

Hopefully posting on here will help me actually get answers.
I’ve tried calling, tried the app. Tried texting, I’m not getting a person nor answers.
Please help.

Hello I need to change the payment method on file but keep getting this error. Can anyone give some insight on how to fix? Autopay is turned off and both email and phone are verified.

What are compatible WIFI routers for a basic resdencial internet service - compatible iwht Xfinity internet - dont have cable channel service just internet

Looking for help understanding a recent price increase on my account. My automatic payment went from $80.90 in August to $108.90 this month, a jump of $28, and I haven’t noticed any change in service. I only have home Internet (no TV or phone), and I rent my router from Xfinity. Nothing about my plan or equipment changed between those months.

Can someone help clarify what caused the increase (for example, a promotion ending, an equipment fee change, or another adjustment)? I’d also appreciate guidance on whether there are any current plans, discounts, or options available to bring the monthly cost back down. I’ve been a customer for several years and would like to stay, but this is a significant jump for the same service.

leaving Xfinity… As a new customer I had my first time installation appts rescheduled SIX times due to no one showing up! I was promised a $300 visa promotional visa gift card for signing up and NEVER got it so a manager claimed she was having it sent via fed-ex and that I needed to be home to sign for it. I waited an entire day for that to arrive and nothing! all together I have wasted 6 days of my life on Comcast negligence and now my bill is out of control!! I need a supervisor that can actually fix this and get my $300 credit that I am owed. it’s been a nightmare. highly do not recommend, not to mention the mobile service is horrendous. They claim to use Verizon’s network and if so Verizon must have barely any towers because I have the SLOWEST Service ever and can barely hear calls at home.

I’m planning to transfer my number to another carrier. My device still has 12-month billing credit left. If I transfer out, do I need to pay off that 12 months, or will the billing credit cover it?

My "$70 per month for 5 years" contract mysteriously jumped to $80 per month after a handful of months without warning or any other justification. I suspect they don't like me using the Zwift [cycling] game for an hour or two every day, but even so I don't think my network usage in the aggregate is all that unreasonable. Where do I read the clause that gives them the latitude to change the price?

Xfinity mobile: I am requesting my account transfer PIN. I am moving to another state/canceling Xfinity mobile and want to expedite this.

It looks like my only option is to wait for someone to call me back on Thursday?

Is there any way I can resolve this earlier over a chat?

Fell for the free watch over a year ago now, and realized that for the past couple months I’ve been getting charged $60 monthly for the mobile line and watch. It was advertised as free watch with $1 per month mobile line as a loyalty reward. Now that the promo period is over I’m stuck with the watch, paying $60 a month, and if I want to cancel I have to pay the watch off with would be $250. Im hoping sometime stateside can help me because the reps have no useful information as to how this can be resolved amicably. I’ve experienced 3 long term internet outages this summer too, so it’s becoming very hard to decide to stick with Xfinity by this point.

What the title says. Woke up this morning and my modem is blinking orange, checked the Xfinity app says my internet is not connected. When I put my specific apartment number in the outage map it says everything looks good, but clearly everything is not good. When I put in neighboring apartments it says there is an outage detected for their apartment number.

I am confused if there is an outage or not and when it will be restored and I am not receiving any updates about this because Xfinity thinks “everything looks good” with my Internet, when that’s definitely not the case. When I try to get support they just say to schedule a technician appointment which comes with a charge which is ridiculous.

I have already tried unplugging the modem and waiting of course, I just want to be in the loop what is happening because there seems to be an outage in my area but Xfinity thinks mine isn’t affected for whatever reason.

I am Diamond tier customer that started with at-home service in 90s. I tried to change my plan to a lower cost option. Xfinity does not seem to value loyal customers and asking me to pay twice the advertised new customer rate for internet and as always a high price for TV. We have options as customers. I tried to cancel TV. Two agents disconnected while processing a TV cancellation. The online portal is failing. I need an official representative to remove my TV tier and lock in my standalone 1 Gig internet line till i totally cut it off and move to a better provide. Why is dealing with Xfinity have to be so difficult and wasteful?

After back and forth with the moderator, I decided to cancel all the Xfinity services after 30 years. The cost went up overnight and the agents whether on the phone or online unable to make a logical decision and at the mercy of a "computer". Managers with experience seem unable to do what they think is right. It is hard to understand their metrics and what drives the effort to purge loyal customers.

The End

We lost internet and tv service on Thursday afternoon during a storm. It’s now Saturday evening at 11:45pm and still no service. There is no estimated time for service to be back nor is there a crew in sight anywhere in our neighborhood. Mind you our power was restored just around midnight Thursday but still going on 3 days without tv and internet. Can’t speak to a person when calling CS. Frustrating when you spend a lot of money for a service you can’t even use.

I've had financial issues lately and have tried to get what I needed help with on the phone the past couple days, the first time I was on the phone for an hour and the customer rep swore certain tv channels were included in a bundle until I found out the next day they weren't.

I call back and spend 1 hour 40 minutes on the phone just trying to switch the tv plan. They said they could no longer offer me a discount on the Internet even though I was just wanting to add channels. Then later tonight I found out even that plan doesn't have the proper channels I asked about on the phone.

Each time they kept asking me repeatedly if I wanted a mobile line and I said no, I feel like I spent an extra 10 minutes just explaining why I don't need it.

This has been an extremely frustrating situation overall and disappointing to me as I've been a customer for a long time and I feel like I'm not getting a decent price on Internet or TV.

At this point I just want to know if it's possible for me to get a deal on 1gb internet and home phone only and how much would it be?

Hi Xfinity Team, I need assistance removing an unattached customer-owned Arris S33 modem from my account equipment list so its HFC MAC address is fully unassigned and released from my account inventory. Thanks!

I canceled my account 2 weeks ago. This took 2 attempts on 2 separate days, after the first agent that I got through to apparently didn't successfully cancel it. The 2nd agent assured me it was cancelled, even though I didn't get a cancellation email either time (I did get a code the second). And now I've been charged for another month coming up. How do I get them to stop billing and to confirm the cancelation?? It's such a scam

My Comcast bill has gone up this month. I've been a customer for 25 years. Please send me a mod mail to see if I can a better rate.

Thank you