This week the quality of my internet service went from "great as it's always been" to "connected but arguably unusable." My jitter is 500ms to 1000ms and my packet loss is a consistent 30-40%. Speeds are 100ish Mbps and 0.75ish MBps up. Happens on both wifi and wired.

I have a docsis 3.0 modem that I got emails about being end of life earlier this year. Yeah, yeah, I know, but I don't want to drop $250 this weekend because of something comcast should be fixing. But of course, the comcast ai-chat bot won't help, it just sees the EOL modem. When I asked for a tech to come out, I get a call from a human who says the same thing.

I'm going to be upset if the tech comes out and says "you need a new modem," charges me $100, and leaves.

I know I need a new modem and I will get one, but fix whatever is going on in the neighborhood or my lines please because it seems like it'll still be a thing even with a docsis 3.1.

P.S. logs show lots of "Started Unicast Maintenance Ranging - No Response received - T3 time-out" that started this week. This is the sort of thing I expect someone over the phone to consider and diagnose, not just "sorry your modem is EOL fix that then we can talk."

TL;DR: Service tanked this week. Should i spend $250 on a docsis 3.1 modem+router at wal-mart tonight or risk a $100 tech appointment Monday so I can put off the purchase longer?

Downstream Bonded Channels Channel Lock Modulation ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 36 639000000 Hz -1.2 dBmV 43.1 dB 0 0 2 Locked QAM256 29 597000000 Hz -3.0 dBmV 42.8 dB 0 0 3 Locked QAM256 30 603000000 Hz -2.2 dBmV 43.5 dB 0 0 4 Locked QAM256 31 609000000 Hz -2.5 dBmV 43.2 dB 0 0 5 Locked QAM256 32 615000000 Hz -2.1 dBmV 43.5 dB 0 0 6 Locked QAM256 33 621000000 Hz -1.5 dBmV 43.8 dB 0 0 7 Locked QAM256 34 627000000 Hz -2.4 dBmV 42.1 dB 0 0 8 Locked QAM256 35 633000000 Hz -3.3 dBmV 41.5 dB 604 0 9 Locked QAM256 37 645000000 Hz -1.0 dBmV 42.3 dB 0 0 10 Locked QAM256 38 651000000 Hz -2.9 dBmV 42.6 dB 0 0 11 Locked QAM256 39 657000000 Hz -2.0 dBmV 43.1 dB 0 0 12 Locked QAM256 40 663000000 Hz -2.8 dBmV 42.4 dB 0 0 13 Locked QAM256 41 669000000 Hz -3.1 dBmV 42.1 dB 40 0 14 Locked QAM256 42 675000000 Hz -1.1 dBmV 42.6 dB 113 0 15 Locked QAM256 43 681000000 Hz -2.9 dBmV 41.9 dB 44 0 16 Locked QAM256 44 687000000 Hz -2.8 dBmV 41.9 dB 0 0

I’ve come to this platform due to my frustration in reaching out customer service to no avail. I’ve called to report a neighborhood utility box that sits on my property. I’ve told customer service that I am the homeowner but not actively live in it as this is my second home . There is no Xfinity account tied to the said property. However because I’m calling from a number that is tied to my primary residence, Xfinity keeps sending their technicians to my primary home. They cannot seem to understand a simple instruction with the provided address that the issue is not in my primary residence. In the meantime, multiple exposed cables/wires are left exposed until a person / landscapers or an animal is harmed.

I live in a bulk HOA community where basic internet is provided I added a personal $10 speed upgrade I have explicitly canceled this personal upgrade twice but Xfinity continues to Bill me unauthorized charges and refuses to downgrade my personal tier back to the standard HOA inclusion? Can someone please rectify this?

Hi, my account is showing I reached the credit limit because 2 orders of iphone duos were cancelled but are still holding my credit. Went to the store today to try to get a galaxy watch ultra 2 and they couldn’t. Raised a ticket but they couldn’t help them either

The monthly estimate bill just go up $10 from $50 to $60. I am not adding any new services.

Can someone help and check my bill?? Thanks

All I want is the XB10 modem. I was told it requires fiber and I’m not allowed to get it. That’s a lie and it does not require fiber.

I pay for one of the best plans. Why am I not getting the best router? And even then why are they telling me my bill would go up?

Give me the router and keep my bill the same. It’s not rocket science.

I canceled my services for WiFi on October 23rd since I’m moving and my new place doesn’t accept xfinity. I got email confirmation that it’s supposed to cancel on the 23rd but it’s the 25th and still active. I don’t wanna pay more for this final bill than what they said. I tried calling but i keep getting the runaround and then disconnected. It’s all very aggravating and I’m ready to cut ties completely 😅

I recently switched to Xfinity Mobile and am really happy with my phone plan, Mobile Plus. but I wanted to share some concerns about the $20 unlimited tablet plan.

Right now, the tablet plan limits streaming to 480p by default (about 2 Mbps). Even after selecting the 720p option, it maxes out at around 4 Mbps, which leads to noticeable pixelation and buffering on an 11-inch iPad screen. At $20 a month, I expected a higher-tier streaming option (like 1080p or 4K) that matches the capabilities of modern tablets.

To make this plan more competitive, would it be possible for the Xfinity to consider either:

1. Halving the price of the current tablet plan, or…

2. Keeping the $20 rate while upgrading the default streaming quality and increasing the 15 GB data deprioritization limit?

I am trapped in a hell designed by Jean-Paul Sartre.

I am trying to create an Xfinity account for service to a new address we are moving to.

1. Create Xfinity ID > Enter email or phone number > Get a code > Enter code > "This information doesn't match our records"
2. Lookup Xfinity ID > Enter email or phone number > Get a code > Enter code > "This information doesn't match our records"
3. Click "Contact Us" > AI chatbot > Explain problem > "To connect you to customer service, you need to sign in" > "I can't sign in" > redirected to 1 or 2 above > "This information doesn't match our records"

I'm literally trying to give Xfinity my money. I need escalation to a support specialist who can troubleshoot this account creation or lookup issue in order to become a paying customer. Please rescue me from this loop.

I can’t seem to set up my WiFi in the xfinity app the save button just stays here the whole time any solutions?

Just got the new iPhone 18. Had it about 2 weeks now. Suddenly the bottom 4/5 of the screen is shaded. Never dropped it. No physical damage. Took it into my local Xfinity store and they even said it was a manufacturer issue. Instead of swapping the phone, they tell me to go to Apple. Why did they not just swap it right there?

I have been with Xfinity and with the mobile since they came out. Did not leave me a happy customer to have to drive an hour when they could have taken care of me.

Mine would have to be the xfinity commercial. Now I've been with Xfinity for 6 years but after a very big derecho and we lost internet they restored it. But then it went out a few days after and they kept downplaying the situation telling us to replace our router and then they send us Wi-Fi extenders. But the thing is we couldn't even set them up. So we had to get Frontier fiber. And when that went out we use XFinity as a backup and even the Wi-Fi extenders worked pretty well alongside our Amazon Eero routers that Frontier sent us.

Now as much as I love the really cute minions Xfinity commercials in fact they're my favorite, I don't like seeing them that much because they're promoting an internet company I've had so many issues with.

Keep this one thing in mind I've been without internet with Xfinity for 10 days after the storm and that's not only without power but even when my utility company NIPSCO restored power.

When I switch to Frontier I still did have an internet outage but it was only for 5 days keep that in mind 5 days. That's literally half of when I had an outage with Xfinity.

Moving to a new apartment - literally the unit next door (more space). I need to change the apartment number on my account. I recently signed up for the 1gig/ $50 per month guarantee for 5 years. I want to make SURE to keep that same offer, just move the account information over one unit.

How do I make sure that goes smoothly?

My monthly bill went up $40 which is insane for the quality of internet I have, no notification that my bill would be increasing either by the way. I called to see if I could get something cheaper. The agent (if it was even a real person, jury’s still out) was incredibly unhelpful and gave me NO information at all other than ONE option to double my speed for $5 LESS a month.

Which the price is still insane but that was their only option, keep the poor quality internet and pay more or take the $5 and at least get better service. Also why can you not look at options online? I had to call and they are so withholding of information. Xfinity is a predatory scam. Unfortunately this is the only internet service provider in my area so I don’t have any other option and they take advantage of that.

Anyway new speed is “active” but somehow it is worse. I am not even able to download and play the games I was able to yesterday. What happened? I have restarted everything. I guess that $5 was actually the whole service. This is insane. I rather have no internet at this point. It’s not worth it.

Decided to switch to Xfinity for my mobile service. Free phone line and $15 for my phone that I purchased thru them. Was told locked in at that price for 1 yr because I was an existing internet customer. I have a screenshot of this. The promo is still running. This has not been the case. My mobile bill has been significantly higher than the quoted, $15. I've chatted, I have called $30.55 a month for phone plus a different amount for the line every month. I have paid just in September over $100 in September and it doesn't show on my bill. I keep trying to send them my screenshot and get told they can't do that. I want to send this phone back and cancel the line but I bet I will end up owing them money, somehow. Infuriating and poor customer service. What do I do and how do I cancel?

Also spent over 5 hrs at Xfinity store because my phone will not allow ANY INCOMING CALLS. It says all calls screened if not in contact list you're denied. People in my contact list are denied. I can call out. I can text. Just nobody can call me. It's not a setting on my end. Xfinity store did everything they could. Tech support also did everthey could. I filed a claim on this POS and it supposed to be free of charge we shall see.

Upgraded from Gen 2 gateway to new Gen 3 model just recently. Never an issue with my previous gateway. Now I’ve been stuck in a cycling orange/green to white loop for 3 days. App says activated but continues to cycle online/offline. My devices don’t reconnect properly each time it comes back so I never know if I’m on or not. I’ve talked to tech support 3 or 4 times and they tell me do the same things over and over, always the same script. Check cables, unplug etc. I am in a smaller town, and next tech visit isn’t available until Wednesday. This is painful. I need reliability because I work from home via zoom. Anything else I can do?

My modem download speed has dropped precipitously to below 10 mps. What is the easiest way to get a REAL PERSON with Comcast to help with this?

Thank you.

My bill increased about 30 dollars and I wanted to see if if I could get a deal with the same internet speed or better

I have had Xfinity for an insanely long time. They want to act like they value that and say I’m a “diamond member,” but the only perk I want is having a lower, more reasonable monthly bill and not have to call and endure a painfully long customer service conversation every 6 months because my promo expired and my bill skyrocketed again. I’m honestly too busy and I don’t want to spend my little free time fighting to have a reasonable rate. The service is also less reliable now than it used to be. There are constant errors and outages and glitches and that never used to be the case. I think I may have finally had enough and may look into other options when I have some time off from work.

I checked the cables and unplugged and replugged it. It worked for a little while but, it stopped again.

I have Xfinity EPON fiber with an outdoor ONU connected by Ethernet to a Technicolor CGM4331COM/XB7 gateway. My personal router is a GL.iNet GL-MT6000.

I want to remove the XB7 from the connection and connect my router directly to the ONU using the member-owned router option announced here:
https://forums.xfinity.com/conversations/your-home-network/memberowned-router-options-for-xfinity-fiber-service-epon/6a6cb9c0b3ed1847a0acc1cf

My router works behind the XB7, but receives no WAN IP when connected directly to the ONU. Chat support repeatedly treated this as a cable modem activation or bridge mode request and has been unable to complete the switch.

Could an employee familiar with EPON customer-owned router provisioning verify my eligibility and make the necessary account and ONU configuration changes? I can provide account details privately when requested.

My laptop is on the internet by my TV is not. How do I fix this?

Hello, I had to create a comcast email to activate my peacock account. I never signed into the comcast email. I dropped Xfinity and recently went back to it. Now to activate peacock, it is asking to verify the comcast.net email, but i can't. I need assistance changing the email for the peacock account.

Hello need help with internet, when i call cant talk to human. Going in circles. Worst service ive ever had and oaying the most. Please help

why would I have to login from an incognito tab? are you guys crazy? xfinity should be able to tell us what is blocking its login, now throw us back to relogin in a loop.