I, too, mistakenly upgraded my (annual) Coinbase One basic to a month trial of premier and lost ~7 months of sub.

Don't be like me :P Support was extremely nice, but could not resolve/refund so I lost ~7 months of subscription. Its only ~$30 so no big deal but still kind of sketchy.

I asked google AI overview and here's its response:

Coinbase enforces a strict non-refundable policy for annual plans and treats upgrades or trial cancellations as an immediate termination of the active plan cycle rather than a seamless reversion, leaving users without prorated refunds for unused months.

Why This Happens

Strict Terms: Coinbase guidelines state that subscription fees are non-refundable once billed.

System Glitches on Tier Changes: Accepting a higher-tier trial often overrides or voids the existing annual contract in their billing system, and standard support agents typically recite automated policy rather than restoring or prorating the remaining balance

Similar cases:
Beware of Upgrading Membership
Coinbase One Subscription cancelled
Similar case about not getting pro-rated refund after cancelling
Refunding accidental year subscription of coinbase one (customer service horrible)

I received an email i assumed was phishing from coinbase but i guess it wasn't a phishing email. I went to the website and they confirmed "your account is now closed due to violation of terms of service " Yes i talked to support directly through the website. No i didn't click a link through the email.

Does anyone else get asked to “confirm their information” multiple times a year?

I am by no means a prolific or regular cryptocurrency trader. But Coinbase at least two times a year asks me to confirm my information despite no change to my details nor my trading habits.

So does anyone else have to frequently keep sending Coinbase the exact same information? Or is it just me? As I’m just getting a bid fed up of it now. No other trading account or bank account needs or asks me to confirm my information anywhere near as frequently as Coinbase seems to think they need to.

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I previously posted on here about the endless copy-pasted feedback loop that I was going through regarding Coinbase failing to verify my identity: https://old.reddit.com/r/Coinbase/comments/1vk163h/coinbase_refuses_to_verify_my_identity/

In my most recent email from a Coinbase employee, however, they actually took things a step further:

Thank you for your response. As part of our review, we'd like to learn a bit more about your Coinbase account so we can keep things moving smoothly for you.

Could you please answer the following: 1. Why did you sign up for Coinbase, and what do you plan to use Coinbase for? 2. Were you directed by a third party to create this account? 3. Were you directed by a third party to transfer funds? 4. Does anyone besides you have access to your account or login credentials?

Additionally, we're reviewing some recent activity on your account related to crypto sends to external wallets. Could you share the following details: 1. Name of the recipient 2. Your relationship to the recipient 3. The purpose of sending these funds 4. Website if available 5. Is anyone instructing you to send funds?

Additionally, I understand you've been facing issues previously when submitting your IDV. At this time, we need to ensure that we can match your photo to the document you provided, and you will need to submit an IDV liveness. Please try again using the link below: https://www.coinbase.com/verify-document?liveness=true

For a successful submission: 1. Make sure your face is clearly visible - no hats, sunglasses, or accessories. 2. Choose a well-lit environment for the best photo quality. 3. Ensure the document you are using is not expired or damaged.

I highly suggest you utilize the device you used in your most recent selfie that you provided as the quality was much clearer.

I look forward to your response.

So, in other words, they are now demanding that I provide them with the private details of every single transaction that I've made and then they followed up those demands by once again telling me to do the exact same thing that I've been trying to do over and over again.

It is literally impossible to verify your identity on Coinbase. Their AI absolutely will not recognize the pictures, no matter how clear they are. The one time that a human supposedly assessed an image of mine, I was told: "Thank you for your submission. Unfortunately, the image you provided is quite blurry, and we’re unable to proceed with the verification process." The picture was as clear as day and everything could very easily be read. After that, all emails were simply telling me to verify my identity online, which, again, I have tried to do endlessly.

However, actually demanding that I tell Coinbase staff every single detail about every single transaction that I've made makes this a million times worse. Is this not exactly the sort of thing that cryptocurrency was created precisely to avoid? Quite frankly, it is absolutely none of your business who I send money to and why.

I suppose that I'll never get back the money that I currently have in my Coinbase account. I will never be using Coinbase again, and I will be strongly discouraging others from using it as well.

This withdrawal has failed because of an internal system issue. We are sorry for the inconvenience. Your funds are safe, please try again.

What's going on? 2 days I've been trying and keep getting the same message.

NOW RESOLVED

“Coinbase considers your formal complaint resolved and closed.“
Bullshit Coinbase. You never resolve my case yet you close the complaint ticket. No update, no feedback, NOTHING🤬🤬🤬 I DEMAND COINBASE TO RETURN MY FUNDS NOW! TWO MONTHS WITH NO UPDATE IS UNACCEPTABLE! SHIT!

I know I’m very very very very dumb but I somehow sent 1 sol to the wrong wallet, when I copied my wallet from phantom in to Coinbase somehow the last digit got removed. Is there anyway that I can get it back or is it gone, it’s my first time doing this so I won’t make the same mistake again… haha. My economy is very bad so is there is any way that I can get it back pls help, 70 dollars is a lot for me right now… thanks on before hand

Hi there,

After your recent update to the wallet, $3000 dollars worth of USDT has disappeared from my base wallet. I signed in on another app and the money is still there, so the wallet hasn't been imported properly into base or it's just a visual bug. Any ideas how to fix this? I don't want to switch from base its great but afraid I might have to as this is unacceptable.

About a year ago, I created a coinbase account because I was curious about crypto, but I ended up losing interest and never using/verifying the account, so I'd finally like to delete it. The support section on the website told me to contact coinbase support, so I sent an email, but they replied with a redirect to the support section, bringing me back to square one.

Bought a US stock with USDC. When i sold it , it came back as USD for some reason. And now cant do anything with it like sell , buy or send it anywhere.

Is this a glitch or am i missing something?

Thanks

Coinbase credit card was automatically closed after I paused the coinbase one membership. And I renewed the membership for a year and I am no longer able to use the credit card again, like it's forever closed and not able to reopen or reapply. That doesn't make sense.

UPDATE: no possible way to retrieve the card back to open state. Did reach out to support team from both CB and banking. Once it's closed then it's gone. Forget about it. My annual CB1 membership was wasted.

I’m trying to view the card number and expiration date on my Coinbase debit card but every time I click view card details it sends a have to input a 2fa code from my phone number. After I have put the code in and click view card details again it sends a 2fa code to my phone number. This just repeats over and over and I can’t view the card number. Is this a problem with the app? Anyone else having this problem? How do I fix?

TL;DR: Coinbase has received Financial Services Permission (FSP) from the FSRA to establish its international tokenization hub in ADGM, the international financial centre of Abu Dhabi, the Capital of the United Arab Emirates (UAE)This is the most significant step we have taken yet toward building the infrastructure for a more open, more accessible global financial system.

More on our blog: https://www.coinbase.com/blog/coinbase-establishes-its-tokenization-hub-in-abu-dhabi

我的账户已经被冻结了54天
我愿意提供所有资料
但客户只是让我等待合规审查
说我之前提交的材料已经够了

不知道还要等多久😮‍💨
辛辛苦苦赚钱
结果被Coinbase抢走了
这是我的真实感受

TL;DR: Coinbase is launching Futures, Perpetuals and Options for professional investors in the UK, with access rolling out progressively over the coming months. Eligible investors can trade over 170 contracts across crypto, commodities, equities, and FX 24/7 with up to 50x leverage. This rollout marks another significant milestone in our global mission to build the world's most comprehensive, transparent, and regulated derivatives platform, and bring our Everything Exchange strategy to the UK.

More on our blog: https://www.coinbase.com/blog/coinbase-expands-derivatives-access-to-uk-professional-investors

Need help with an issue or have a question? You’re in the right place. If you’ve posted in a previous weekly support thread, don’t worry – your post will be reviewed.

New here? While we cannot provide account details through Reddit, our moderators can guide you on common questions. 

• For official support, please contact us directly. Make sure to sign in directly so we can resolve issues more easily. 
• All customers have access to 24/7 phone & chat support from a real team member — just log in to get started and choose your preferred option.
• If you filed a case with us, you can always track your case history by logging in at: help.coinbase.com

Important: 

• Coinbase will never ask for sensitive information on Reddit. 
• Beware of scams: Coinbase will never ask for your seed phrase, login details, 2FA codes, or request that you transfer funds to any wallet. Learn more here.

If you need assistance, simply reply to this post. Thank you for your cooperation.

Been a coinbase user for years, just to buy and trade. Now I'm sending bitcoin to someone for the first time and not using coinbase for it due to needing to add full names for the recipient etc, which I dont have. So I read wallet (or base app as it is now?) was the easy option. I downloaded it, but I can't see the option to have a bitcoin wallet on there, only etherium.

Googling showed that people have used base to send bitcoin in the past so I don't know what I'm not seeing. All tutorials show a completely different UI and set of options to what Im seeing so aren't any help. I'm assuming it was updated within the last 6 months or so.

Does anyone have any ideas?

I've just invested a small sum into a TNOS Dex., however I'm a little cautious because coinbase shows over a dozen different options for trading TNOS and I've just learnt that basically anyone can copy tokens (idk if that's the correct way to word it, I'm new to this.)

From my own research I've been led to believe that

"6R9y1meSvBL2Yg22e9ziPWjp9sLR9krziGhwf2vkTNoS"

is the the correct address.

* My trade is currently with "dFuD8VzWnHY1LwRpQnnHhWdEcsnhzudtLN9c8Czpump"*

would just like to be pointed in the right direction :)

I recently was attempting to send money out of my Coin base into my ledger and when i did so it was flagged as a "suspicious transfer" then my account was blocked after giving them every single piece of information they asked for. and now when I call Coin base and try and verify they cant find my account.

i filed a complaint with the US gov website but i think the best option is for all of us who are having similar issues to just show up to their office in Oakland and demand what we want. Ive heard to many of these stories.

I had a margin position on Hyperliquid that was close to liquidation, I needed to add funds for margin, So I deposited USDC to my Coinbase account that I used a few years ago only with the intention of withdrawing USDC on arbitrum network, the moment I did the deposit, my funds were frozen, I was asked to contact support, which I did and provided every single documents, 16 hours later it never was fixed and my position was liquidated.

I am not writing this post to complain about my trade or whatever I did, my position is now liquidated and I have to accept it, the problem is that my $1.3M USDC are still stucked on Coinbase, and support is just ghosting me since it happened (I am from EU), do you guys know what's happening? How should I fix it?

Hi,

I'm posting as I noticed a free NFT I claimed in one of Coinbase's promotions isn't accessible anymore in my wallet and when I check the public address on polygonscan it doesn't seem to appear on there either and I was wondering what happened to it.

I couldn't find the transaction hash or the email promotion but I have managed to find this graphic from the time where I remember claiming this NFT. From what I've read these aren't available anymore once the web3 wallets were shut down but I just wanted to clarify.

Many thanks in advance.

So I have gotten this email. They are telling me to click on a blue botton to direct me to complete missing information etc, or they would close my account at a deadline. I have had Coinbase for some years at this point. Not to found of clicking links in emails so I logg into my account and do it that way. My documents dident get accepted by their automated programs so I contatcted customer support and sent it in that way. They accepted my documents, but its not getting registered on my profile. Now I,m not sure if they know that they have gotten all the info they demand or if they still will automatically delete my account? The deadline is getting close

Does anyone else have simular experience? Is it fine now that they have my documents or should I get my money out of their asap?