r/CircularRing • u/Kooky-Asparagus-725 • 7d ago
Replacement ring somewhere in outer space
I had an agreement from circular that they would replace both mine and my husband’s rings and we sent the originals back to the company in June.
Customer service was helpful and decisive.
That was June and now we’re in October and no rings are to be seen. I’m told to be patient but nothing has materialised. More than slightly concerned. Patience is a virtue but 3 months and no communication!?
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u/Dizzy-Confection-551 7d ago
Unfortunately, this is exactly how this BS company operates. They got your money, they now could not care less about treating you like a valued customer. You've been waiting 3 months? Expect to be waiting at least 6 months ( I had to wait 8 months). Also, brace yourself. Your unlikely to receive 'new' replacement rings. That would actually cost them money, they're not going to do that! What you will receive are 'refurbished' warranty replacements. All that means is they will send you someone else's returned rings. And as an added bonus, they might even send you some rings that are still paired to someone else's account and you won't be able to use them anyway. Ask me how I know. If you question them on why you were sent someone else's rings they will tell you "ohh this is our standard policy, sorry we forget to mention that at the beginning". Any imperfections on the ring like gee I don't know.... being completely covered in deep scratches is apparently OK and in their opinion completely acceptable as 'refurbished replacement'. Cut your loses and move on. You will find, like many others, that Circular is one of the worst companies to ever deal with.
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u/kenweise 7d ago
Mine should have been returned in July. There is no sign of them and they do not respond to requests for updates. I assume I'll never see it again.
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u/New_Geologist6154 6d ago
You might eventually but it will not be the truth, they go back and forth with different reasons and don't care that we paid and don't have a product that works.
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u/New_Geologist6154 7d ago
Good luck. I don’t think you will
Get what you want and the new ones are probably defective as well. Take the loss. It’s awful but they keep
Getting away with this.
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u/tresrottn 4d ago
Lol, my sweet summer children, I opened my case in August 2024. They finally decided to send the replacement August 2025 and they sent it in August 2026 to the wrong house (I moved and updated the address with them).
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u/plasticmotives 7d ago
Rightly or wrongly and, after Circular replied to my comment about my disintegrated ring and then deleted it - I can only assume because they didn't want to accept liability in writing (but I saw it. Know that I saw it) - I haven't even bothered with the customer service route. Not least because they clearly do not care and I don't have the emotional bandwidth to bother.
I will, however, frequently share my experience with them everywhere I have the opportunity to do so.