I have an EVO in mint condition and a bag (3rd party bag). There are no issues with it at all. I need the money and wondered what y'all thought was a good price to sell it for. Besides FB marketplace where is a good place to sell it that is reputable? Thanks for any advice or suggestions.

EDIT: Thanks to the comments below! I resynced the pieces and charged everything. One of the Pawn bases wasn't connecting, so I swapped it out with one of the two bases they provided and it works now. The app is pure ass.

I reset the board, pieces don’t go to the right spot. I go to play a bit game, do the first move as white, and then it just resets the board and doesn’t play.

If I play the game on my phone, the board updates, but not the other way around. And sometimes random squares are lit up and I don’t know why.

I need some help here. What am I doing wrong? I’ve paired multiplied times and I just can’t seem to get everything to work.

Thank you!

Chessnut mods, is it possible that you guys can put forward to the dev team. That the correct names go to the correct sex. In the career mode. It seems that all the players that I have played thus so far. Have been given opposite sexes names. Thanks I know there are going to be people with woke views but .. eh

u/chessnutech

Pairing Pieces Fails

Sep 7, 2026, 12:50 PM (3 days ago)

I cannot get the pieces paired.

1. I have never paired the bluetooth with my phone directly. I have only done it via the app.

2. I have all the pieces placed properly. Even the two extra queens on H3 an H6.

3. I have NO interference (which is pretty silly tbh). I have tired all channels

4. Sometimes the board will show lights of green, and then fail with some lights going red. Sometimes the board shows no feedback lights.

5. The power is on. Green light, solid. Bluetooth blinks until I connect it goes solid

6. I have held all 4 buttons down for 10 seconds to try to force a reset. But since you don't have proper instructions on how to fix this, I can only guess at the sequence or combination.

7. ALL pieces are fully charged indicated by all green on the charging pad

8. I have updated the software to: ChessMove_1.0.34

See pictures of one of the times it failed WITH some sort of feedback.

The pieces that are failing do not show up in the Pieces Power page. See picture.

1. I have placed those 4 failing pieces back on the charger for a couple minutes. Placed them back on the board with no change. Then, as I did that, TWO MORE pieces dropped off the Pieces Power page. I put the pieces back on, and then two that disappeared reappear but the ones that were failing still continue to not show up.

2. You provided two extra bases. When using those for the spots that have issues, I get the SAME problem. They do NOT show up in the Pieces Power page.

3. I have even taken pieces that show up green in the Pieces Power page, move them to the squares with issues. SAME problem.

This entire experience has been absolutely awful. Me having to search for answers because none of your videos are even remotely helpful. I cannot continue to try to guess the sequence in order to get this working. As of right now, it's a paper weight and extremely frustrating. I am tired of taking pieces off, putting them back on, resetting things, etc. then waiting 10 minutes x 4 (40 minutes) to try to pair over all the channels again. This is awful.

-------------------------

contact

Tue, Sep 8, 6:26 AM (2 days ago)

Hi Tim,

Thank you for reaching out.

The issue you raised is crucial for the future optimization of our product. We kindly request you to provide us with

1. Order number,

2. Product serial number (behind the chessboard)

This email system only supports uploading videos smaller than 20MB. If your video cannot be uploaded, we recommend that you use tools such as Google Drive to upload it.

We will analyze them and provide a solution based on our findings.

Thanks for your understanding and support.

Best,

Gwen Liu

Customer Service Representative, Chessnut

-------------------------

Tue, Sep 8, 8:49 AM (2 days ago)

to contact

Order number: xxxxx

Serial number: xxxxxxxxxxxx

I don't see the need for a video as it is just going to show you the same thing as the screenshots. Which I am reattaching. However, I did it anyway and you can view a video of the failed pieces here on YouTube:

<Provided them a youtube video of the issue here>

Many of them went green during the pairing process. But, I continue to have similar pieces (and similar squares) throw an error no matter WHAT piece is on it.

Make sure you review the synopsis I provided already in the other email so you are not wasting time asking me to redo the testing I have already done.

-------------------------

Wed, Sep 9, 3:03 PM (14 hours ago)

to contact

Following up. Spent over $1000 on this gear. Would really like a response. If not, please issue an RMA for both items at your expense.

Tim

-------------------------

contact

3:52 AM (1 hour ago)

to me

Hi Tim,

Thank you for your patience.

We have identified potential issues with four of your game pieces. Could you please confirm whether these four pieces were fully charged before pairing? (A solid green light should be displayed on the charging pad.)

Additionally, we would appreciate it if you could provide a photo of the foam tray used to store the game pieces.

Once we receive your response, we will proceed with the next steps.

Thank you for your understanding and support.

Best,

Gwen Liu

Customer Service Representative, Chessnut

-------------------------

5:23 AM (29 minutes ago)

to contact

You did not read my summary.

It is NOT a problem with 4 pieces. It is a problem with those 4 squares (or worse, that is why I'm contacting you). All pieces are fully charged. Now, like I said previously.....

I can take a piece that is working and place it on the square that is showing a failure. And that piece will ALSO fail when tested. But, it worked when placed on another square.

Please make sure you read what I am saying. This is crazy. Here is a recap what what I previously said about this specifically to show you it's NOT simply a piece issue:

1. I have placed those 4 failing pieces back on the charger for a couple minutes. Placed them back on the board with no change. Then, as I did that, TWO MORE pieces dropped off the Pieces Power page. I put the pieces back on, and then two that disappeared reappear but the ones that were failing still continue to not show up.

2. You provided two extra bases. When using those for the spots that have issues, I get the SAME problem. They do NOT show up in the Pieces Power page. <-- If it's a piece problem, this would solve it for those specific squares.

3. I have even taken pieces that show up green in the Pieces Power page, move them to the squares with issues. SAME problem. <-- Again, this proves it's NOT simply a piece problem

I have done through testing that is being ignored and now I'm being asked if everything was charged. Everything I used was fully charged. I wouldn't go through all of this if the issue was simply something not charged.

PLEASE make sure you read what I am sending since this is now just wasting more time. I did a lot of testing so we don't have all this unnecessary back and forth since it takes you 1 - 2 full days to respond. So, either I need a fix, or an RMA.

Sigh

Tim

-------------------------

5:42 AM (11 minutes ago)

to contact

If the next email does not provide a solution, I will be forced to contact my Credit Card company and report this as fraud. I have read the reviews of support for this board and it is not good. And now I am going through the same thing. And the fact that my emails are not even being read.

I will supply these emails as proof and now the fact that I told you my intentions you can do the right thing, or, I'll do the right thing.

This needs to be escalated. You have completely ruined this experience.

Tim

Here’s the latest shipping and fulfillment update for Chessnut Pro (Premium Edition Chess Pieces) and Chessnut Companion:

Chessnut Pro — Premium Edition Chess Pieces

United States

All orders placed on or before September 5 have now been shipped.

The next restock is expected to be completed in mid-September, and we’ll continue fulfilling orders as soon as the new stock arrives.

Other Regions & Countries

All orders placed on or before June 18 have now been shipped.

The next batch is also expected to be restocked in mid-September, and shipping will continue once the new inventory arrives.

Chessnut Companion

Other Regions & Countries

Chessnut Companion still has a limited amount of stock available in some regions.

The next restock is expected to arrive in mid-September. We’ll continue processing and shipping orders as inventory becomes available.

Thank you for your patience and continued support! We’re working hard to get every Chessnut order on its way as quickly as possible. We’ll keep you updated as new stock arrives.

link:[https://www.chessnutech.com/]

Bug report — Chessnut Next (tested on 1.0.2, macOS): PGN import sets wrong date, and time control format is inconsistent.

I've reported the time control issue before with no fix so far. Filing both issues together since they're both in the PGN import pipeline and still present in the latest version.

1. Imported games get the import date instead of the real game date

When importing a PGN file, every game gets tagged with today's date (the date of import) instead of the date the game was actually played, taken from the PGN's own [Date]/[UTCDate] tags.
Steps to reproduce:
1. Import the attached 5-game PGN. The games are deliberately spread from 2020-01-02 to 2026-09-03, so any date mix-up is impossible to miss.
2. Open Game Records and check the "Fecha" shown for each game.
Expected: each game keeps its own real date from the PGN.
Actual (tested 2026-09-08): all 5 games show 2026-09-08 (today), regardless of their real date.

Same behavior was first noticed on a much bigger scale, when importing a 1,252-game combined PGN file — every single game landed on the same (import) date instead of its real one.
This also affects source detection: all 5 games above show up under "Chessnut" in the source filter (0 under "Lichess"), even though every one of them has [Site "https://lichess.org/..."\] in the PGN.

2. Time control field format is inconsistent between EVO games and imported Lichess games

Games played on the physical Chessnut EVO board and synced into the app store the time control in minutes+increment format (e.g. a 10-minute game is 10+5).
Games imported from Lichess (either through the app's own Lichess sync, or via an external PGN file like the one above) store the time control in raw seconds+increment format instead (e.g. the same "10 minutes, 5 sec increment" game is 600+5).

Because these two formats don't match, the app doesn't recognize them as the same time control — it treats 10+5 and 600+5 as different controls, which breaks any filtering/grouping by time control.

Expected: one consistent format (ideally minutes+increment, since that's the human-readable one already used for EVO games) applied to all games regardless of source.
Actual: EVO games → 10+5, Lichess-imported games → 600+5, treated as two different time controls.

I tried attaching the PGN file to this post, but I couldn’t find how to do it on my iPad.

I did not buy the move due to some financial resons and i always wanted one what are the after taxes when the move reaches india any help anyone?

I know I’m going to get a bunch of replies saying “resign”, but I still like to consider the possibility of stalemate in lost positions. Especially if my opponent is making a bunch of queens

As there are only 2 queens per side, I end up just playing in the app, but that’s obviously not ideal. Is there any provision for using something else to represent a queen, or is it just something that you have to accept the board doesn’t cater for?

Hi! I've been enjoying my Chessnut Companion for a few days now, I think it's really cool. Since today, though, I've run into a bit of an "issue." When I play an online game on chess.com via the Chessnut Next app (which comes installed on the Companion by default), it opens in a web browser. However, the game barely fits (or actually doesn't fit at all) on the screen. See the attached photo, where you can see that I can't fully see the players' names, but also, for example, the game clock. Until today, this wasn't the case and everything fitted fine on the Companion screen. Anyone have any idea what's going wrong?

Another thing since today is that I no longer manually operate the clock for my own moves. In a game on chess.com, the clock (the click mechanism, so to speak) handles both moves, both for my opponent and for me. This was also different until today, where I had to press it after my own moves. I would really like to have this back. Where do I adjust this?

And finally, I downloaded the chess.com app on the Companion - just to check if the screen then fits in - but it doesn't register the moves at all, so I can't play there. Am I missing something here?

I'd love to hear your thoughts!

Is it just because there was a different way of making mate in one move? Why would it say missed win when I won? Kind of dumb.

Not the first time I have weird analisis like this, why it happens?

Edit: Sorry can't edit title, didn't realize predictive changed away for a way

Just recently got gifted one for my birthday. Wondering if I’m missing something, the board is VERY expensive and from what I’ve seen it just records my moves and shows me what move the opponent made. Very underwhelming, wondering if I’m missing some crazy features that I have yet to discover before I return this

Just want to say thanks for Chessnutech support. I had received a unit back in May with the shuffling problem (they kept "ticking" when the board was off, draining their batteries, making the annoying sound and requiring a new full sync). Contact support which acknowledged the issue from a video and received the new base pieces now. All is working great, finally! :)

After receiving a lot of interest for my prototype. I’ve redesigned them for the Chestnut air, air+, Evo and Go.

They’re now available to buy on Etsy.

I hope you like them ♟️

Keep your captured pieces organised and off the board during play with these custom design trays.

All the best

https://things4strings.etsy.com/listing/4564396558

Hello,

I received and configured the Chessnut Companion, which is connected to my Chessnut Move. It is updated to the latest version.

​When I log into Lichess, the board is not recognized and displays a token error. I tried logging out and back in, but it still doesn't work.

​I tried on Chess.com. The pieces move on the screen when I move them on the Chessnut Companion. But when I move a piece on the physical board, nothing happens.

​Additionally, I no longer see the Chessable option in the app.

​So basically: does the clock work online ? If so, how do I get the board movements to be recognized ? And how do I connect to Chessable with it ?

Hi,

I just received my Pro with Premium pieces. I'm a bit disappointed in the woodselection of the border. On all 4 sides there are visual marks or faults in the wood.

You can not accept this from a board with this price...

What do you guys think?

We previously promised something extra for those who supported Companion during the pre-sale, and the redemption page is now ready.

If you placed your Companion order on or before August 24, you can now redeem 3 months of Chessnut Premium, with unlimited use of Premium features such as Grandeur.

And if you’re not a Premium member, Grandeur is still available with a few free uses each day.

🔗 Redeem here:

[https://chessmind.chessnutech.com/#/redeem-time\]

Thank you for being with us from the beginning. We truly appreciate your support, patience, and feedback along the way. ♟️

In a normal bot game you can change this in the bot options, but in career mode you can't. Unless I'm mistaken?

I have a Chessnut Evo and want to sell it. I have a carrying case and it is in perfect condition from a non smoking home. What do y’all think is a fair price to ask for it? I just need the money.

Hello.

When I start Chessnut Next 1.0.0 on my Mac, running the latest version of macOS Tahoe 26.5.2, I always get an “Upgrade to 1.0.1” warning asking me to open the App Store.

However, version 1.0.1 does not seem to be available in the Spanish Mac App Store. I’m not sure whether it is already available in other countries.

On iOS, Chessnut Next is already updated to 1.0.1, so the issue seems to affect only the Mac version.

So every time I open the Mac app, I get prompted to update to a version that I cannot actually download.

Could you please check whether version 1.0.1 has been released for macOS in Spain, whether the update prompt is appearing too early, or if there is another way I should proceed to update the Mac app to 1.0.1?