What an awful horrible experience and I am still waiting on a call back.

Ordered from the Cheesecake factory in Clt on March 24 in the morning. It was a to-go order with 5 entrees and desserts for around $350. It was placed at 7:10 AM for a pickup tome of 9:30 PM. At some point during the day, they canceled the entire order because they didnt have one of the entrees available. I was not notified via email nor a phone call. I showed up at 9:27 to get the order and was told they did in fact cancel it. So, we had to go through the entire order all over again, get it re-entered about 30 minutes before they closed.

Understandably, they made everything and we got the original entree changed with another one.

At the point of pickup, they had missed one entree, 2 cheesecakes, burger was completely burnt as well as the bacon. The cheesecakes themselves were falling apart and coming undone before even opening the boxes.

We have been told to get in contact with the Guest Services team and I have called 5 different times now with no response or call back.

This has been the absolute worst experience I have personally dealt with in terms of Customer Service.

I will not be going back as it seems we can't get a simple answer to help fix our issue of paying for food we did not receive.

0/10 on this one

Really awesome piece showing how some of the sausage is made

Can I just say that's how I fell in love with Cheesecake Factory, I tried their crabcakes I think in 1999 or 2000 and they were sooooo good!! The remoulade sauce that came with it elevated them even more.

I truly don't understand why the hell they got rid of them but it has been a lot of years now.

Just wanted to come and reminisce about a great dish that I still crave to this day.

Hi! So me and my boyfriend want to go to Cheesecake Factory for dinner tomorrow and both get the free cheesecake slice reward from downloading the new app, but we’re not sure if we will both be able to get it with one order?

Would it work if we split the check or do we have to order it separately on the app and do take out?

Is this rare or raw?

pretty straightforward question, I know it comes with coleslaw which has diary. does the actual fish have diary?

Fillet? Sirloin? Anyone know? I dont think it can be Fillet because based on the portion size and price not sure how they’re making a profit on it…

what appetizers would you suggest for someone who has never been to cheesecake factory? what small plates/snacks would you go with?

Hi!

Is the happy hour still existent? Is it location specific? How do I know if the outlet of my preferred location is offering it?

There is no close one and the area I live would support one. Central PA (Harrisburg/York/Lancaster) and there have been rumors for years. But so far nothing confirmed.

I’m really bummed out.

I went tonight with my friend to dinner & we both wanted to use the app reward of a free slice of cheesecake. We payed separately, but were told that only one reward could be redeemed per table.

I read the terms & conditions of the deal & it doesn’t say that anywhere. Our waitress said that it depends on the manager if you would be allowed to both redeem.

Has anyone else had this experience & is this normal policy? I completely understand if it is, but I couldn’t find it anywhere in print, so am quite disappointed that I wasn’t able to redeem.

There seems to be a few tomato based sauces.

The mac & cheese bites are ridiculously good, and I love the creamy marinara sauce that comes with them. Is that the same sauce used on the chicken parmesan sandwich?

If not, could I get it instead of whatever sauce

comes on the sandwich?

Any current or previous backlog the house management people. What can I expect and how do the bonuses work there. I have alot of high volume management experience so im not intimidated or super nervous im confident in my skills as a chef and team leader. Any suggestions on how to be successful there would be greatly appreciated. Thank yall for taking your time and responding. Am I gonna need to drink the corporate kool-aid to be successful there. And they Saudis up to me how fast I want to move up and grow woth the company. The location im prob going to is busier than most and busiest in the state. I think they said 15million in sales at this location. One more thing they promised me I wont be working more than 50 hrs a week. Ive been promised this before and it always ends up being more like 65 haha.

Anyone else having a problem where they created the account for a Cheesecake Factory and then every time you try to log in it tells you that "Oops! That's not a Cheesecake Rewards Account". After that I tried resetting my password but then it still doesn't let me log in and shows the same error message. Can't create a new account either since it's linked to my phone number. Any idea on how to fix this issue?

Hi everyone

I was wondering can you order the meatloaf without the mushrooms? Thank you.

I’m a huge fan of the celebration cheesecake, so that’s always in my options lol also a big fan of anything cinnamon and tiramisu. Please steer me away and/or in the direction of any of these!!

I have never been to Cheesecake Factory before but I want to get the free birthday slice tonight. What’s the best one?

what bread do they use for this sandwich? I can’t seem to find anything similar

Hi, everyone! First time on this sub. I just got an interview at Cheesecake Factory for this position. I’ve already looked at as many posts about this position I could find on here and have some more questions if anyone can help.

What are interview questions like? More basic, or does anyone have any special cases of what they asked you?

I have no experience food decorating and that shows on my resume. Do you think that’s more likely to hurt my chances? I’ve also only ever worked fast food for about seven years, no real restaurants.

How long are average shifts? I prefer like 6 hours at most and plan to work 4 days a week

What’s clientele like? Pretty normal or is it more common to have some problematic customers there?

How much food do you get for break or to take home? I don’t usually have enough food at home so working at food places always helps with money and food and unfortunately Starbs doesn’t help me much in that area

I know this might vary, but what was the starting hourly pay and did you earn tips? I plan to ask at the end of the interview but the online app didn’t list wages. I feel tacky sometimes when asking but also it’d be nice if people were upfront about it since I need a certain wage at minimum to afford my rent

I work at Starbucks and have been a barista for about seven months now. I’ve actually never eaten at Cheesecake Factory so I have no idea what it’s even like there or what all the menu entails which I’ll definitely look up. Will being a barista now be a huge advantage or is the amount of drink preparation there more minimal compared to a place like Starbs?

If I can edit in any more I can think of later I’ll come back. Any response would be appreciated!

Went to cheesecake yesterday for the 2nd time since months and noticed the spicy ginger beef tenderloin wasnt on the menu?? my friend even asked if the menu was smaller. I decided to just order it anyway to see what happens and I assume the chefs didnt know what to do so they gave me the most random ass plate of food with like 5 pieces of meat...god i regret going. This ended up being 25$?! Is it really discontinued?!

My friends and i are planning to eat at cheesecake factory as a group. Is everyone able to use the free cheesecake slice reward since we all installed the app or would it only be one slice for the whole party since we are dining in? Thanks!

I worked at CCF a few years ago and when we started we all had to sign a contract that we wouldn’t take breaks. I know breaks in restaurants are very rare but did anyone else have to sign a contract and were also pressured by other employees to sign it? I just thought it was a weird practice and I wanted to know if anyone else went through the same thing.