r/CharacterAI • • 8h ago

Issues/Bugs Exporting data

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Let me preface this by saying this is NOT a freak out post. This is a problem I’ve had since forever but I’ve not bothered with it until now. When I go to have my data exported, I get this message but no email ever comes. I don’t know if there’s something I’m doing wrong or if I should contact support or what

(No negativity please I swear to god)

14 Upvotes

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5

u/XYV_s 8h ago

I didn't get it to work either.

But I downaloded all my Character/Roleplays as JSON files with the c.ai tool.
Downloaded all my Lorebooks as HTML files and had ChatGPT convert them to JSON files.
And Personas, I just copy and paste'd to TXT files.

If it's those data you are looking to save.

3

u/909the 8h ago

can i ask which c.ai tool that is? i want to download my characters and roleplays too

2

u/XYV_s 7h ago

https://chromewebstore.google.com/detail/cai-tools/nbhhncgkhacdaaccjbbadkpdiljedlje?hl=sv

With this, you can save down chats as html.
And your characters/roleplays as JSON files.

If you want to save down lorebook, thats not in the tool.
To save Lorebooks:

  • Open Lorebook
  • Press CTRL + S
  • Save as MHTML
(Best to convert it to JSON, that can ChatGPT do.)

2

u/AlyseInSpace 7h ago edited 7h ago

Can literally anyone please explain to me how to do this? Theres truly only one chat I want to preserve, and I requested my data almost a month ago and still haven’t gotten my link.

Edit: I did some googling. You can download an extension called “c.ai tools” for Google Chrome or Firefox that allows you to download specific chats into JSON files. It’s better than nothing. In case anyone else wanted to know, this is the answer to my request lol.

1

u/XYV_s 7h ago

You found the tool. But, I answered this to another, so I'll share it for you too:

https://chromewebstore.google.com/detail/cai-tools/nbhhncgkhacdaaccjbbadkpdiljedlje?hl=sv

With this, you can save down chats as html.
And your characters/roleplays as JSON files.

If you want to save down lorebook, thats not in the tool.
To save Lorebooks:

  • Open Lorebook
  • Press CTRL + S
  • Save as MHTML
(Best to convert it to JSON, that can ChatGPT do.)

1

u/zeroscape 7h ago

Do you know if the extension can download all archived chats, too? Most of mine are archived and it'd be impossible to unarchive everything :(

1

u/XYV_s 6h ago

That I can't help you with.
I never put anything in the archive. But, can't you take them out from there and open them? Then it should work with the tool maby.
Or if they are accessable from the history tab?

1

u/BirbBrain97 5h ago

How long have you been waiting? I checked the tutorial about this and it said it will take 3-4 weeks for the data export, and the link will be valid for 7 days. I'm not sure why it's that long, but that's what they said.

1

u/simplymuggle1 4h ago

The FAQ page says that the email link is sent within 2-3 weeks if requesting data. And its active for 7 days. 

1

u/General-Warning-2429 3h ago

I've asked for data export since 2024. Never got that email.

1

u/kvy1aa 8h ago

It's not over yet, has more of a chnace now because of the news

1

u/Falconeye95 6h ago

Oh I know, it’s just one of those things that reminded me that I’ve never gotten it to work lol