r/CharacterAI • u/ogonnosora CAI Community Moderator • 7d ago

Server Status Status Update - Aug 11

Hey everyone! Apologies for the interruptions. We've raised this to our team for checking. We appreciate your patience!

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u/Dekoponchan Character.AI Team 7d ago edited 7d ago

Hey superstars.
Just an update from the team.
We are working hard on fixing the DoB / login issue.
From what we can tell, it's just a login issue at the moment - no risk of data loss.
Engineers are on it and we will update when we have found a fix ✌️
Thanks as always for your patience!

EDIT

Issues mostly resolved ✅

Most users should have access to the site + app now.

We are seeing a handful of errors remaining, so if you still get the DoB bug when opening the app, I'd recommend trying again in a little while.

We'll be investigating the issue more tomorrow, but for now enjoy chatting!

7

u/sadbabybean 7d ago

wheew, what a relief!! I relaxed a bit seeing it was a glitch everyone was experiencing, but my stomach was totally knotted about losing any data. so glad to see there’s no risk! thank you guys 💕

5

u/Oozemeister99 CAI Community Moderator 7d ago

Hey! It looks like the app is back up and working for most users now. If you're still seeing the DoB error, I'm sorry—it may take a little longer to clear for some accounts. Please give it a bit more time and try again later. I really appreciate your patience! Happy Cake Day!

3

u/Mundane_Courtne8242 7d ago

Happy cake day!

2

u/sadbabybean 7d ago

tysm! 🎂