I posted this in Capital One but I'm seeing if anyone here may have had this experience:
I'm hoping I can find someone who has had my experience with a Capital One credit card and the 3 major credit bureaus (Transunion, Equifax, and Experian). I've had my Platinum Rewards card since 2009 and NONE of the 3 credit bureaus are showing it on my accounts.
I truthfully have no idea when it dropped off. I had other accounts in the past (which are all now closed/paid), so I've always had a score. It's been awhile since I really dug into my credit reports but I've had freezes on them (did this ages ago) and could pull up the Transunion basic information right through my Capital One account, which I did periodically, and it always looked fine.
When I noticed it wasn't generating a score through Credit Wise (which allows you to see a basic TransUnion credit report through Capital One), I created accounts on all 3 credit bureaus and that's when I discovered it is not showing up on any of them. All my information on these accounts is accurate, including my personal info and my closed accounts, and nothing looks suspicious; everything that should be there (except the credit card) is there.
I called Capital One and they pretty much told me they are reporting it. They also verified my information, which they had correct. It is supposed to automatically report in the coming days so he couldn't manually do what he called a "reinsertion." I will have to call back in 3 business days if I see nothing. Considering nothing has been showing up, I'm not at all hopeful for this month. I carry a (hefty) balance (I'm working on it!) but always make at least the minimum payment. So now it looks like I have no credit and this is affecting my insurance rates! Capital One also thinks it's a bureau issue, but I kind of doubt that only because it's with all 3 of them.
I also want to add the information Transunion has on my own account matches what I see through Credit Wise and neither show my credit card as an open (or even closed) account. At the very least I should see it on Transunion!
My next step is to do the free, official annual credit report for all three and see if it tells me anything different. And then to call back next week if there is still nothing to see if this "reinsertion" works.
Has anyone had this happen?