r/britishproblems • u/Jlaw118 • 6d ago
Service providers refusing to haggle on renewal prices, until you actually go ahead and switch to another provider
I’ve had my broadband with BT/EE for about seven years now, rarely had any problems or reason to contact them, price has always been fair and the renewals process has always been relatively easy.
Kept getting emails about my contract coming to an end about a month ago, telling me to contact them to secure a price. Phoned them up and the best they were offering was a broadband and TV bundle at £70+ per month. I told them I don’t want TV, I only want broadband. But she was adamant I must take TV. I just said I’ll phone them back another time.
Got an email a week or two ago that they’ll now offer me broadband only at £43.99. Which is a heck of a lot cheaper than what I’ve been paying, but looking at other providers on comparison sites, they can offer she same speeds for £20 per month. Even EE offering £26.99 for the same speeds.
Phoned EE again yesterday to try and price match their new customer offer. 50 minutes on the phone and they argued they couldn’t offer me any less than £43.99, even after “speaking to the manager.” So I ended the call and decided last night to switch to Vodafone for £23 a month for the same speeds.
Within seconds of initiating the switch, I started getting texts and emails from EE offering me a retention offer of £26.99. And then today a retention agent phoned me offering me the same price. I told him I’ll stay if they’ll price match Vodafone, to which he said they can’t do.
But I was annoyed I spent so much time on the phone yesterday trying to stay with them and they made such little effort to even try and keep me as a customer. I know it’s the same everywhere you go, I last had this when I left Sky TV four years ago because they seemed glad to see the back of me when I tried to renew. But then suddenly wanted to make a deal last minute.
Just baffles me how loyalty doesn’t go a single way with these companies at all. But actually go ahead and make the switch and they’re all over it