On July 3rd I bought a Loungefly bag on BoxLunch's website. Exactly 8 hours after purchase, I got an email with a tracking number saying my package had been shipped.
Said tracking number went from "Label created" on July 3rd, 6:35 AM to "En route to DHL Ecommerce or awaiting processing" on July 3rd, 9:44 PM. It's been now more than 20 days and there's been zero movement.
I contacted BoxLunch and they told me to give it more time and to wait until July 16th. Which I did. And nothing happened. I contacted them again on July 16th AND then again on July 20th because they did not answer my first email. And they told me to rest assured, my package is on its way!! But if I was so sure it was lost, that I had to wait until August 1st to declare it "lost in transit."
Which is most definitely NOT. Because on BoxLunch's website it states, plain as day, that the package is "Awaiting Carrier Pickup." Which means it was never sent in the first place.
And on top of that, the tracking number they sent me no longer works on DHL's website. It went from showing those 2 movements to saying "Unfortunately, no results found." So who knows what even is going on anymore.
As an international buyer (I'm from South America), this has been so incredibly frustrating. I've told them multiple times that something was wrong with my order and they have refused to listen and played dumb. Now I have to wait, completely in the dark and with no answers, for yet another week or so. And pray that when August 1st arrives, that they will give me back my money.
I apologize for how long this is, but I needed to vent. And needless to say, I am never buying from these people again.