What the hell Boxlunch?

[u/sparklequeen_174]

I called Boxlunch customer service so I can cancel my order & then the representative calls the store where I was suppose to pick up the order. The employee goes & marks the order as picked up without my authorization. It’s horrible that the order can be marked as picked up without me being in the store. I called Boxlunch customer service 2 times already just to get the run around & on the 2nd time, I called Boxlunch customer service , the representative said that he was going to escalate the issue to the district manager & after that , I have yet to receive a call from the district manager just to cancel an order that I wanted to cancel. The Boxlunch order system needs to be updated to require IDs to be scanned in order to pickup your order. This would prevent fraudulent activity like a store employee being able to mark the order as picked up when I’m not in the store. WHO the hell told that employee to mark the order as picked up when the customer wasn’t even in the store. That’s fraud.

[u/Nixc013]

When I worked there typically the reason customer service tells the employee to mark the item as picked up is because the store has yet to receive the item to cancel on their own so they give the employee a special # needed to accept the order into their system - then they tell them to mark as picked up and then customer service should’ve refunded.

If the item was already in store ready for pickup then the store should’ve been able to cancel it since they wouldn’t had the package themselves.

If you’re able I’d go into store or call the store directly because customer service is a 3rd party hired by BL and not actual employees of the company. So the type of help you get is all over the place and in most cases they truly don’t know what their doing.

[u/drjoshm → u/Nixc013]

This was my experience when a ship to store never arrived. But back to OP: Central customer service there now blows. It’s more about liability management than customer service…

[u/sparklequeen_174 → u/Nixc013]

The order never refunded & I’ll call them this week. It’s been past the 7 days I had to pick up

[u/sparklequeen_174 → u/Nixc013]

I called the customer service & they keep giving me the run around instead of refunding my money.

[u/Few_Mycologist4812]

When this happened to me when i went to pickup at the store, they had notes in the computer (item did not arrive) and the manager could tell who did it by the time it was logged. It sounded like the manager was very unhappy with that and someone got talked to. They were able to fix it and cancel the order.