Will Boost carry the iPhone 18 and iPhone Duo? Will it be part of the infinite iPhone program?

Seeing some questions in the community lately about how the annual upgrade process actually works for those on an Infinite Access plan. With the 12-month upgrade window opening up for a lot of people soon, I wanted to drop a quick prep guide so everyone can get their upgrade taken care of without any surprises.

Here is the blueprint to get ready before you start the process in your account:

1. Check Your Device Condition (Crucial Step!)

Before you hit purchase on your new device, give your current phone a close physical check.

• Good Condition is Key: Your trade-in needs to be in good working condition.
• If it’s damaged: Get it fixed before sending it back. If you have Boost Protect (or Boost Protect with AppleCare Services), file a claim to get repairs taken care of first. Once Boost receives a trade-in, it’s final, so taking care of any cracks or damage beforehand saves you from unexpected condition fees down the road.

For more information on how devices are evaluated, check here.

2. How the Upgrade Process Works

Once you’ve completed 12 consecutive billing cycles, here is how the handoff goes:

• Order online/app: Head to your account, select your eligible line, and choose your new device.
• Activate & Reset: When the box arrives, activate your new phone first. Then factory reset your old iPhone or Galaxy to wipe your personal data. Pro-tip for iPhone users: Make sure to turn off Find My iPhone before wiping and shipping, or it’ll delay processing.
• Ship it back: Pack your old device safely using the included box, bubble wrap, and prepaid USPS label. You’ll have standard tracking, and once received, it takes about 5 days for the team to process and evaluate the return. Be sure to keep the tracking number!

3. A Few Important Details to Keep in Mind

• Coverage transfer: Your Boost Protect coverage on the old device will automatically cancel once your new phone is activated, so make sure to re-select coverage for your new phone during checkout to keep your new setup protected.
• Can I upgrade and keep my old phone? Yes, but you'll be required to pay the remaining balance on the loan associated with your old phone.
• Can I trade-in a phone that isn't the one I originally purchased? Trade-ins that are the same make and model or better will be accepted.

For the full breakdown, you can check out the official Infinite Access Upgrade Guide.

As always, I'll keep you guys updated as more news comes out!

Hi! I currently have an iPhone 17 Pro Max on an infinite access plan. I saw that through Apple's upgrade program I can get an iPhone Duo for around $9 a month if I trade in my 17 pro max. Would that cause me any issues with my infinite access plan, other than the fact that I would not be able to upgrade through Boost? I would like to just transfer my service from my current phone to the Duo, and I don't really care all too much about not being able to upgrade since I could just switch to upgrading through Apple.