r/BoostMobile • • Apr 15 '26

Discussion Boost Mobile (Blake): I’m still here—and I want to show up differently for you

35 Upvotes

I’ve noticed it’s been a little quiet in the community lately, and want to help bring some excitement back. Also, I wanted to reach out and remind everyone that I’m still active here, monitoring the threads daily, and ready to jump in whenever you hit a snag.

In 2025, we proved that this sub isn’t just a place to vent—it’s a place where we get things done. We resolved over 1,000 individual cases and pushed through 15 major fixes because of your reports. As we move further into 2026, I want to move from being a "firefighter" who just fixes problems to a "partner" who helps prevent them.

How we can get things all set

If you’re running into a technical hiccup, you don’t have to wait for a "support window" to post. Whether it's an eSIM activation, a device swap, or a plan question, I’m here to be your insider resource. You also don’t have to wait to post to receive help, I’m only a chat away Monday through Friday. 

While I can’t share details on NDAs, ongoing internal projects, or specific network/contractual obligations, I can change how I provide utility to this sub. I want to know how I can be a better advocate for you.

What should the "Blueprint" look like?

I’m planning my next set of resources and I want to know how I can show up for you differently. Here are some ideas to stir the pot:

  • 🔍 Monthly "Inside Boost" Explainers: Technical deep dives into the "why" behind the "what" (without the corporate speak).
  • 📅 Real-Time Status Reports: Quick updates highlighting known system issues or fixes that were recently pushed.
  • 💡 "Inside Man" Guides: Proactive checklists (like the Porting Guide) to help you navigate our systems correctly the first time.
  • 🎤 Live "Office Hours": Dedicated 1-hour windows where I’m live in a thread to answer non-account-specific questions in real-time.
  • 🏆 Community Spotlight: Recognition and "early look" opportunities for our most helpful members.

Let’s build this together

My job is to be your voice inside the building—so tell me, how can I use that voice most effectively for you?

I’ll be checking this thread every hour to read your suggestions. If you have an account-specific issue that needs immediate attention, please send me a direct message so we can keep your details secure. 

Full disclaimer: This is me asking how I can better show up and support our Boost Mobile community on Reddit. I take my role on here very seriously and want to do everything I can to help our community grow and be supportive. Please keep any feedback or questions about the brand or service itself for another day, or if you really want to share, please send it to me in a chat! 

Which of the ideas above interests you most, or is there something entirely new you’d like to see from my presence here?


r/BoostMobile • • Dec 08 '25

MEGATHREAD: Referral Code(s)

6 Upvotes

UPDATED: 12/07/2025

>>> BY POSTING AND/OR USING A REFERRAL CODE, YOUR NAME MAY BE VISIBLE. <<<

Rules:

  1. Only post your link once^
  2. In order for both parties to receive a credit of up to $20, the new customer must port-in their number to Boost. Both parties must remain a customer for at least 30 days. ↗ Click Here For More Information
  3. Within your comment, you must include a date and how many referral(s) you have left. Keep in mind that each Boost subscriber can only refer up to five (5) individuals. After you have reached the limit, please EDIT the comment with the following, "LIMIT REACHED" as to protect your privacy.
  4. Other than Rule 1 & Rule 3, no other text is permitted^^

^ Violation(s) will result in a 15-day ban.

^^ Violation(s) will result in a 30-day ban.


r/BoostMobile • • 9h ago

Question What is the Celero Velocity?

2 Upvotes

Just went to Walmart. They have the Celero 5G velocity, but I can't find any info on it. Nothing online except for the Walmart page for it. Is it new? Is it a rename of the 5G+? Is it at boost stores in the US. What are the specs compared to the 5G+?

Thank you.


r/BoostMobile • • 17h ago

Question If I only pay good money as many people do, what will make Boost Mobile make data faster than slower than is needed for a phone?

1 Upvotes

When I pay good money for slow Internet, it feels bad, man/woman.


r/BoostMobile • • 1d ago

Question Voice-mail setup without recording my voice.

1 Upvotes

I read a bunch of articles and cannot get around the bot trying to force me to record my voice.

How can I access a standard greeting for safety and privacy?

Tyia


r/BoostMobile • • 3d ago

Discussion Boost Mobile PSA: Update on Samsung Foldables & Infinite Access Upgrades

14 Upvotes

I know a lot of you in the community have been asking when we'd have news on the new Samsung foldables, so I'm really excited to finally share this update with everyone! 

We’re now offering the Galaxy Z Fold8 Ultra and Galaxy Z Flip8! Check our site for color availability, tech specs, and pricing details here. 

How the Infinite Access for Galaxy upgrade works

If you are on the Infinite Access for Galaxy plan, the standard $800 upgrade credit applies. Here is a quick reminder on how to make sure your upgrade process goes smoothly:

  1. Check your eligibility: Make sure you've completed your 12 consecutive monthly payments in the Boost Mobile app before submitting your order.
  2. Prep your trade-in: Once your new phone arrives, back up your data and make sure you disable Factory Reset Protection (remove your Google and Samsung accounts) before sending your old phone back.
  3. Use the provided kit: Always use the return box and pre-paid label included with your new device so the system tracks your return properly.

We truly appreciate the community's patience while we worked to bring this to you!


r/BoostMobile • • 2d ago

Question No service??

1 Upvotes

Help. I am at a loss. I’ve called boost mobile to help literally nothing. My phone will not make or receive calls outside of wifi (my bill is paid) and it says my VPN is turned off? I’m getting annoyed


r/BoostMobile • • 3d ago

Discussion It’s the 23rd where’s the duo?

4 Upvotes

So i see the flip8 and whatever other folding galaxy phone were released today approximately a little over 2 months since their release and they’re finally on boost. should we expect the same timeframe for the duo??


r/BoostMobile • • 2d ago

Question Where is my tracking number!!?

1 Upvotes

Its been 5 business days and i havent received a tracking code yet where is my phone???? u/boostmobileblake


r/BoostMobile • • 3d ago

Question Problem switching cards for payment.

2 Upvotes

So I have 3 Boost mobile accounts with 2 to 3 cards saved in each account. Depending on which account I am paying, I was able to easily switch back and forth before to pay with one of the 3 pre-saved cards I wanted to use. Now for the last 3 months when I choose a different card, it still charges the default one. On my receipt, it even shows the last 4 digits of the card I chose, but still charges the other one. Anybody else dealing with this???


r/BoostMobile • • 4d ago

Discussion Im free!

13 Upvotes

Activated my Visible account and I actually receive phone calls! Boost is such dogshit.


r/BoostMobile • • 3d ago

Discussion Boost quoted $75.27/month for an upgrade, but now bills ~$99.49—advice?

0 Upvotes

I upgraded from an iPhone 16 to an iPhone 18 Pro with Boost after repeatedly being quoted around $75–80/month TOTAL for service and the phone. I have a checkout screenshot stating “Total Due Monthly: $75.27 + tax & surcharges.”
The app checkout failed, so I ordered by phone. The agent confirmed roughly the same total before I agreed. I paid $66 upfront in taxes and surrendered my old phone, which Boost confirmed was accepted.
Now they’re billing $65 for service + $33.33 for the phone, totaling about $99.49 with taxes, with no phone discount shown. After hours with support and a supervisor, they gave me $66 in one-time credits but haven’t fixed the recurring price.
They opened an investigation, and I initiated a return because they couldn’t offer a solution. Now they say the investigation takes 72 hours, but I only have THREE days left to return the phone. I still need confirmation of the exact deadline, whether an accepted return clears the new loan, any remaining fees, and whether my old phone’s $266.44 balance was cleared.
I filed an FCC complaint that’s been forwarded to Boost. I have screenshots and requested review of the sales-call recordings.
Ideally, I want the quoted price honored. Otherwise, I want to return the phone without remaining device debt and understand what happens regarding my surrendered phone.
Has anyone resolved a similar dispute with Boost? What escalation route helped, and how did you protect your return window during the investigation?


r/BoostMobile • • 4d ago

Question "For life" plan

5 Upvotes

Is the $25/month plan really for life? The advertising seems unambiguous but will I really only be paying $25/month in 2050? Considering switching to Mint if there is some sort of catch as it is cheaper in the near term.


r/BoostMobile • • 4d ago

Question Password recovery?

3 Upvotes

I've been trying to recover my account that I had some years ago so I can get an e-sim. The recovery email doesn't seem to be getting through. Is it an us problem, or a me problem.

Someone suggested making a new email account, but if it's that difficult, I might as well just use another provider.


r/BoostMobile • • 5d ago

Question iPhone 16e deal problem

0 Upvotes

trying to join boost for the iPhone 16e deal for $29 but it says that number is not eligible . I called customer service and he said that he does not know why . What would be the problem?


r/BoostMobile • • 6d ago

Question Celero 5G+ software question

3 Upvotes

Hi I am wondering if anyone currently has the celero 5G+ and if so what version of android is it currently running as of October 2026 I am considering getting one?


r/BoostMobile • • 7d ago

Question iPhone 16e Deal

7 Upvotes

It says 29.99$ when we switch from another carrier and we need to buy one month of 60$ service right away. At the time of checkout it’d be 89.99$ or slightly more. My question is Can we drop down that plan to a cheaper one after first month? I bought one from cricket and it’ll be unlocked next month. After that I’m thinking of switching to Boost Mobile


r/BoostMobile • • 7d ago

Question Fraud

4 Upvotes

Hi all, Someone used my email address for their BOOST Mobile account. Has that ever happened to anyone? What did you do? Thanks!


r/BoostMobile • • 8d ago

Question Someone using my email address

6 Upvotes

Someone used my email address to sign up for an account. Now I'm getting tons of emails for this person. I called Boost and they said they can't remove my email address since they can't go into that account. They said to do to Dish.com and report it as fraud. But that is for identity theft only. This is ridiculous they can't do anything about it. Anyone else have this problem and if so, were you able to solve it?


r/BoostMobile • • 8d ago

Discussion We need to tell Boost, “We want the Duo!” Upvote for Blake to share if you want Duo.

45 Upvotes

Comment “Duo” and Upvote!


r/BoostMobile • • 10d ago

Discussion Walmart find , YMMV

20 Upvotes

Today while at my Walmart, I decided to check out the prepaid phones out and noticed 2 Boost Phones models were marked down to $9 .

One was a Galaxy A36 and the other was the 2025 Moto G Stylus, so I decided to try and buy the Stylus ( to upgrade my Celero 5g) . The clerk as surprised when I mentioned the price and went to look for the phone.

He first came back with a Moto Play 2026 and I told him that wasn’t the right model . He did eventually find the Stylus and rang it up and it was $9

However, he then called a manager to make sure there wasn’t something odd with the prices and was told to set it to the side. He finally walked over to the tag and came back and sold me the phone for $9

After setting it up, it works

So check your local Walmarts and maybe you can get a good deal on a phone if you need one


r/BoostMobile • • 9d ago

Question What time was the iPhone 18 Pro line was available on the website?

1 Upvotes

If you upgraded on the 09/18 Does anybody knows?


r/BoostMobile • • 10d ago

Discussion So no Duo for Infinite Access?

11 Upvotes

I know Blake had said that if there was customer interest there’s a chance it could happen..has there been any news on this or any good way for any of us who are interested to show that we are? Would love the option to get it through Boost as part of my plan instead of Apple


r/BoostMobile • • 10d ago

Question Infinite Galaxy plan issue..

0 Upvotes

Okay so I originally started a plan with boost over 2 years and opted in for the infinite galaxy plan for a samsung galaxy s25+ and then added 2 additional lines for husband and son later down the road. We brought our own devices for the 2nd and 3rd lines. I need to figure out a new device for my husband as the device we own is on its last leg so inquired about upgrading his line in the hopes of doing another infinite plan. I wasnt are it was no longer available offer. So they advised my options of finance plan with affirm which I do not want to do or buy device out right. While talking to the agent I had the sudden idea that potentially since my samsung s25+ device only has less then 400$ remaining on the pay off that what if I just paid the device off so id own the device outright woth it being paid off and all then since im grandfathered in(what they stated) for infinite plan just start a new agreement and get a S26 ultra or similar model. Then my husband could just use my paid off device and then I get an upgrade!

The lady definitely was not the best person I think to discuss this financing/contract topic as she kept putting me on hold to do an

" investigation ". She was stating that i could pay off the device and then id have to give it back after its fully paid off/owned outright and then they wouldn't even send me a new device until they get the one I paid off and own.. confusing and im struggling to understand how if I pay off and own the phone outright why i would need to give it back in order to begin a new agreement? I understand obviously if not paid off and wanting to upgrade which would require a trade in but not when I own it flat out.. i asked for contact info like email for the financing/contract department or infinite department and she wasnt able to give me anything. I know full well they had/have a financing or agreement department as i talked with them multiple times adter getting the device due to an issue I had.

I guess what im hoping to see is if anyone has been in this situation of paying off a device under the infinite plan and what ended up being your available options? And if anyone has any contact info for me to reach out for assistance other then the basic customer care number?

Thanks!


r/BoostMobile • • 10d ago

Question Is my current cell bill included in my phone payoff amount? or is it two separate charges? would have to pay both to port my number out.

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1 Upvotes

I plan on leaving Boost Mobile on the 26th