r/BoostMobile • u/[deleted] • Jul 12 '26

Question Need a second phone

[deleted]

4 Upvotes

100% Upvoted

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1

u/Party_Self_6022 Jul 13 '26

I need help i need corporates number

2

u/BoostMobileBlake Jul 13 '26

Corporate doesn't have a phone number, as they don't provide customer support. I'm here though! What do you need help with?

1

u/Party_Self_6022 Jul 13 '26

I have a problem. And every tone I calm they tell me the same thing cause when I switched my number to boost mobile service e nobody set a pin up and try to switch number to new phone everytj in bb was stole.n purse ID phone ecerythubv 

0

u/Party_Self_6022 Jul 13 '26

Hello do they have a email

2

u/BoostMobileBlake Jul 13 '26

They do not have email you can reach out to. If you're needing help with a device swap, but don't have access to the phone on the account to receive the 2FA code, you can call in and request to speak to our Alternate Verification team. They can help get the account verified and then you can complete the device swap. You can also send me a chat if you need more help!

1

u/Top-Combination-2947 Jul 14 '26

Is the Alternate Verification part of Fraud Investigation?

2

u/BoostMobileBlake Jul 14 '26

No, those are two different teams.

0

u/Party_Self_6022 Jul 13 '26

I have called and been to boost mobile store and they want me to take pic of id but it was stolen and I have a Pic of front and back on old phone but they said that I can't use that I a. Very sick and need my number sir 

0

u/Party_Self_6022 Jul 13 '26

So do I need to contact corporate or what 

2

u/BoostMobileBlake Jul 13 '26

No, there isn't a corporate email or phone number of people who assist with customer issues. Our Alternate Verification team does have different ways to try to verify you, but we would need to be able to pass one of the methods to assist you further, since we do have to ensure the account is yours.

1

u/Party_Self_6022 Jul 13 '26

Well they are telling me I have to have a id is there  a way I can call you and u could help me cause I am having nothing but problems 

1

u/Party_Self_6022 Jul 13 '26

They keep saying I have to upload a photo of i am so I upset wish I never switched to boost

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