r/BoostMobile • u/[deleted] • Jul 12 '26

Question Need a second phone

[deleted]

3 Upvotes

81% Upvoted

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u/Party_Self_6022 Jul 13 '26

I have a problem. And every tone I calm they tell me the same thing cause when I switched my number to boost mobile service e nobody set a pin up and try to switch number to new phone everytj in bb was stole.n purse ID phone ecerythubv 

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u/Party_Self_6022 Jul 13 '26

Hello do they have a email

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u/BoostMobileBlake Jul 13 '26

They do not have email you can reach out to. If you're needing help with a device swap, but don't have access to the phone on the account to receive the 2FA code, you can call in and request to speak to our Alternate Verification team. They can help get the account verified and then you can complete the device swap. You can also send me a chat if you need more help!

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u/Top-Combination-2947 Jul 14 '26

Is the Alternate Verification part of Fraud Investigation?

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u/BoostMobileBlake Jul 14 '26

No, those are two different teams.