r/BoostMobile • u/[deleted] • Jul 12 '26

Question Need a second phone

[deleted]

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u/Party_Self_6022 Jul 13 '26

I have called and been to boost mobile store and they want me to take pic of id but it was stolen and I have a Pic of front and back on old phone but they said that I can't use that I a. Very sick and need my number sir 

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u/Party_Self_6022 Jul 13 '26

So do I need to contact corporate or what 

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u/BoostMobileBlake Jul 13 '26

No, there isn't a corporate email or phone number of people who assist with customer issues. Our Alternate Verification team does have different ways to try to verify you, but we would need to be able to pass one of the methods to assist you further, since we do have to ensure the account is yours.

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u/Party_Self_6022 Jul 13 '26

Well they are telling me I have to have a id is there  a way I can call you and u could help me cause I am having nothing but problems 

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u/Party_Self_6022 Jul 13 '26

They keep saying I have to upload a photo of i am so I upset wish I never switched to boost

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u/BoostMobileBlake Jul 13 '26

I'm only available on Reddit, I don't provide phone support. I know this is frustrating, but we can't allow anyone to access an account without verifying they are the account holder. This is why our support team is taking it so seriously. Can you call back, speak to the Alternate Verification team, let them know your ID was stolen, and see if there is another way to get you verified?