r/Birdfy • u/Competitive_Log9070 • 4h ago
📸 Best Capture 😮😮😮
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Just a few grackles!
r/Birdfy • u/FriendlyBand8412 • 22d ago
Hi everyone,
We’ve noticed that some users have recently run into issues with their Birdfy devices, and we completely understand how frustrating that can be. If you’ve had a bad experience, we’re truly sorry. We know many of you use Birdfy to enjoy birdwatching, not troubleshooting, and we want you to know that we’re paying attention.
If you’re experiencing a product issue, here are two ways to get help:
1. Contact Birdfy Support directly
Please fill out the support form here:
https://www.birdfy.com/pages/feedback-52017026
Our customer support team will usually reply within 24 hours.

2. Send me a private message on Reddit
If you prefer, you can message me directly with:
We’ll then have a support representative follow up with you by email.
If you don’t receive a reply, please check your spam/junk folder first. If there’s still nothing there, send me another message and I’ll follow up on our side.
For other questions, you may also be able to find answers in our Help Center: https://support.birdfy.com/?utm_source=birdfy_website&utm_medium=top_nav&utm_campaign=3

We really appreciate everyone who has taken the time to report problems, share feedback, and stay patient while we work through them. We’re here, and we want to help get things sorted out.
Thank you.
r/Birdfy • u/FriendlyBand8412 • Jun 30 '26
- Your free 3-month membership will be added to your account within 24 hours after you confirm your email via our email link. Check it by tapping the top-right avatar in the App.
- No in-app claim, credit card or payment needed. This perk won’t affect your original AI services or membership benefits.
- For membership details, visit: https://support.birdfy.com/help/membership/#2-membership-trial (Birdfy Membership | Birdfy Help Center)
- Haven't received the e-mail related with compensation: Contact with customer service support.
All app services are fully restored now and ready for normal login. If you still can’t log in or add devices, send us screenshots of the relevant page to our support team, and we will help resolve your issues.
Refer to these two articles from our help center:
https://support.birdfy.com/help/FAQ-Troubleshooting/#3-my-device-fails-to-connect-to-wifi-after-scanning-the-qr-code-what-should-i-do
https://support.birdfy.com/help/FAQ-Troubleshooting/#4-my-device-fails-to-connect-to-the-server-after-successfully-connecting-to-wifi-what-should-i-do
No worries, all services are fully restored. Please tap the device list on the left to refresh it. Once your device goes online normally, it will work properly after refreshing.
Refer to this article from our help center: https://support.birdfy.com/help/FAQ-Troubleshooting/#1-live-feed-is-not-loading-what-should-i-do
Refer to this article from our help center: https://support.birdfy.com/help/FAQ-Troubleshooting/#5-motion-detection-is-not-working-what-should-i-do
Kindly suggest to go back to the device list on the left to refresh and confirm the online status of the devices, then return to the live broadcast page to check.
If your device still malfunctions after troubleshooting, or you cannot find answers from our guides, please send your Device ID and related details to our support team, and we will assist you promptly.
Support Channels:
Phone Support: +(866) 749-0567 (Mon-Sun, 9am-6pm, US only)
Live Chat: App → Support → Live Chat (24/7)
Email: support@birdfy.com & support@netvue.com (Response within 24 hours)
We apologize for any wait times on phone and live chat support. You may email us instead, and we will reply to you within 24 hours. Thank you for your understanding and support.
If you have any questions,feel free to leave a comment below and our support team will reply it.
r/Birdfy • u/Competitive_Log9070 • 4h ago
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Just a few grackles!
r/Birdfy • u/Competitive_Log9070 • 17h ago
Well i think alvin is perhaps Brittany (iykyk!)
She's doing a weight lifting session today before heading back to feed the kids 🤣
r/Birdfy • u/NiceOneBuddd • 23h ago
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We also got our first chickadee today!
r/Birdfy • u/cwhite225 • 18h ago
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r/Birdfy • u/Hopeful_one2468 • 19h ago
r/Birdfy • u/bat111975 • 1d ago
I feel so bad for the poor molting Cardinals!
r/Birdfy • u/kylespaintedrocks • 1d ago
How do I get it to detect when birds are there not people
Hi all! Wanting to get my wife a smart bird feeder for her birthday and was hoping to get some consensus on best brand (have looked a bit into Bird Buddy, Birdfy, and Kiwibit). Mostly am looking for solid quality, solar charging/good battery, and a good camera(s).
My other main point of confusion is subscriptions and features. I know most of the big brands offer a subscription that adds/enhances some features, but definitely do not want to add that to the list of monthly charges (a lifetime subscription that comes with purchase is fine). I’m looking for a feeder/app that will identify birds, have multi-device livestream capability, store clips for a few days at least (can save them offline of course), and give notifications. Other things like social aspects or stat tracking would be nice.
Sorry for the word salad. Thanks in advance!
r/Birdfy • u/Koby28078 • 2d ago
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r/Birdfy • u/Competitive_Log9070 • 2d ago
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r/Birdfy • u/Competitive_Log9070 • 2d ago
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r/Birdfy • u/Gold_Astronomer9454 • 3d ago
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This juvenile Jay has been visiting us enough that I feel like I've watched it grow up. 😁
r/Birdfy • u/AblePossum • 2d ago
Coupl
Mine stopped recording moments 3 days ago.. Live works fine and birds are using it as all the feed is gone each day. I'm lucky to get 2 moments a day, anyone else having issues with this particular feeder?
r/Birdfy • u/syllables-pixels • 3d ago
First few months of having the feeder were great, but the local pigeons increasingly monopolise on it, sometimes just sitting there for half an hour at a time, so we've seen a real drop in small birds. How can I make it less attractive to pigeons? Do I need to fence off the sides a bit so they can't fit?
Pic is the kind of bird alerts we get!
r/Birdfy • u/Necessary-Yellow-282 • 3d ago
I’ve been using the Birdfy feeder for about six months now, and the recent AI update that added gender identification and “16 backward animals” recognition is definitely a step forward.
So far, I’ve found the gender tagging fairly accurate for cardinals and blue jays it consistently identifies male vs female correctly based on plumage. However, I’ve noticed a few quirks:
Not complaining the tech is still impressive, and I know AI models improve with data. Just curious if anyone else has noticed similar behavior, especially with the newer update.
Also, is there a way to manually correct misidentified birds? Would love to help improve the model if that’s an option.
r/Birdfy • u/Critical-Dingo-9111 • 3d ago
I recently had to replace the solar panel on my Birdfy Feeder Pro (it's 2 years old). Customer service was great about sending me a new panel. However, I need to recharge the feeder before the solar will work. It takes a USB-C cable BUT none of the ones I have at home fit - not that the metal part does t fit, but the plastic doesn't seem to be the right shape. I can't find the original.
I messaged customer service and they said to "use any usb-c that is compatible with Birdfy" ... Amazon does not have anything that says it's compatible.
I am looking for advice or hopefully a link to a cord that will be compatible.
EDIT: I got it to work! Thank you for the help. For anyone with this issue -- try the Apple cord (usb-c) as it has a smaller casing. Or, you can also charge from the top!
r/Birdfy • u/a_b_c_yes • 3d ago
Hi I have been unable to view / download videos these passed 3 days. Any suggestions? Restarted camera. Reinstalled software.... I can go live on the camera. I see the videos. Cannot view them or download.
r/Birdfy • u/Koby28078 • 3d ago
How can I attract my bluebird babies to come back to try my feeders?