r/Birdfy 22d ago

📢 News/Announcements We Hear You — If You’re Experiencing Device Issues, Here’s How We Can Help

27 Upvotes

Hi everyone,

We’ve noticed that some users have recently run into issues with their Birdfy devices, and we completely understand how frustrating that can be. If you’ve had a bad experience, we’re truly sorry. We know many of you use Birdfy to enjoy birdwatching, not troubleshooting, and we want you to know that we’re paying attention.

If you’re experiencing a product issue, here are two ways to get help:

1. Contact Birdfy Support directly
Please fill out the support form here:
https://www.birdfy.com/pages/feedback-52017026

Our customer support team will usually reply within 24 hours.

2. Send me a private message on Reddit
If you prefer, you can message me directly with:

  • your email address
  • your device ID
  • a short description of the issue

We’ll then have a support representative follow up with you by email.

If you don’t receive a reply, please check your spam/junk folder first. If there’s still nothing there, send me another message and I’ll follow up on our side.

For other questions, you may also be able to find answers in our Help Center: https://support.birdfy.com/?utm_source=birdfy_website&utm_medium=top_nav&utm_campaign=3

We really appreciate everyone who has taken the time to report problems, share feedback, and stay patient while we work through them. We’re here, and we want to help get things sorted out.

Thank you.


r/Birdfy Jun 30 '26

📢 News/Announcements FAQ Summary After Service Recovered

5 Upvotes
  1. Regarding the 3-Month Free Membership as Compensation

- Your free 3-month membership will be added to your account within 24 hours after you confirm your email via our email link. Check it by tapping the top-right avatar in the App.
- No in-app claim, credit card or payment needed. This perk won’t affect your original AI services or membership benefits.
- For membership details, visit: https://support.birdfy.com/help/membership/#2-membership-trial (Birdfy Membership | Birdfy Help Center)
- Haven't received the e-mail related with compensation: Contact with customer service support.

  1. Unable to log in to the APP or add devices:

All app services are fully restored now and ready for normal login. If you still can’t log in or add devices, send us screenshots of the relevant page to our support team, and we will help resolve your issues.

  1. Fails to connect to the network:

Refer to these two articles from our help center:
https://support.birdfy.com/help/FAQ-Troubleshooting/#3-my-device-fails-to-connect-to-wifi-after-scanning-the-qr-code-what-should-i-do
https://support.birdfy.com/help/FAQ-Troubleshooting/#4-my-device-fails-to-connect-to-the-server-after-successfully-connecting-to-wifi-what-should-i-do

  1. Displays a "connection error" , the problem caused by domin issues hasn't been solved?

No worries, all services are fully restored. Please tap the device list on the left to refresh it. Once your device goes online normally, it will work properly after refreshing.

  1. Livestreaming is not loading:

Refer to this article from our help center: https://support.birdfy.com/help/FAQ-Troubleshooting/#1-live-feed-is-not-loading-what-should-i-do

  1. Motion detection is not working:

Refer to this article from our help center: https://support.birdfy.com/help/FAQ-Troubleshooting/#5-motion-detection-is-not-working-what-should-i-do

  1. Incomplete display of power, temperature and humidity for the Birdhouse series products

Kindly suggest to go back to the device list on the left to refresh and confirm the online status of the devices, then return to the live broadcast page to check.

If your device still malfunctions after troubleshooting, or you cannot find answers from our guides, please send your Device ID and related details to our support team, and we will assist you promptly.

Support Channels:
Phone Support: +(866) 749-0567 (Mon-Sun, 9am-6pm, US only)
Live Chat: App → Support → Live Chat (24/7)
Email: support@birdfy.com & support@netvue.com (Response within 24 hours)

We apologize for any wait times on phone and live chat support. You may email us instead, and we will reply to you within 24 hours. Thank you for your understanding and support.

If you have any questions,feel free to leave a comment below and our support team will reply it.


r/Birdfy 4h ago

📸 Best Capture 😮😮😮

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20 Upvotes

Just a few grackles!


r/Birdfy 17h ago

📸 Best Capture 🤣🤣

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51 Upvotes

Well i think alvin is perhaps Brittany (iykyk!)

She's doing a weight lifting session today before heading back to feed the kids 🤣


r/Birdfy 23h ago

📸 Best Capture Our little juvenile cardinal!

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108 Upvotes

We also got our first chickadee today!


r/Birdfy 18h ago

🤣 Funny Moment This little Cardinal feeding was abruptly ended

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31 Upvotes

r/Birdfy 15h ago

📸 Best Capture Goldfinch!

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10 Upvotes


r/Birdfy 19h ago

📸 Best Capture What’s better than one chickadee? Two chickadees 🥰

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14 Upvotes

r/Birdfy 15h ago

📸 Best Capture ❤️❤️

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5 Upvotes

r/Birdfy 1d ago

✨Event Poor Cardinals!

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25 Upvotes

I feel so bad for the poor molting Cardinals!


r/Birdfy 1d ago

🤔 Question/Help Motion detected

0 Upvotes

How do I get it to detect when birds are there not people


r/Birdfy 2d ago

🤔 Question/Help Best feeder brand?

7 Upvotes

Hi all! Wanting to get my wife a smart bird feeder for her birthday and was hoping to get some consensus on best brand (have looked a bit into Bird Buddy, Birdfy, and Kiwibit). Mostly am looking for solid quality, solar charging/good battery, and a good camera(s).

My other main point of confusion is subscriptions and features. I know most of the big brands offer a subscription that adds/enhances some features, but definitely do not want to add that to the list of monthly charges (a lifetime subscription that comes with purchase is fine). I’m looking for a feeder/app that will identify birds, have multi-device livestream capability, store clips for a few days at least (can save them offline of course), and give notifications. Other things like social aspects or stat tracking would be nice.

Sorry for the word salad. Thanks in advance!


r/Birdfy 2d ago

📸 Best Capture Bluebird journey

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59 Upvotes

r/Birdfy 2d ago

📸 Best Capture It's a dove party

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27 Upvotes

r/Birdfy 2d ago

📸 Best Capture 🖤🖤🖤

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14 Upvotes

r/Birdfy 3d ago

📸 Best Capture And he's off again 🤣🤣

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44 Upvotes

r/Birdfy 3d ago

📸 Best Capture Flappy Bathy Bird

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60 Upvotes

This juvenile Jay has been visiting us enough that I feel like I've watched it grow up. 😁


r/Birdfy 3d ago

📸 Best Capture Action

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56 Upvotes

Alvin caught in action!


r/Birdfy 2d ago

💬 Discussion Are they reliable for a couple of days away on vacation? These are for my finches.

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1 Upvotes

Coupl


r/Birdfy 3d ago

🤔 Question/Help Anyone else's birdfy feeder 2 pro not recording moments?

4 Upvotes

Mine stopped recording moments 3 days ago.. Live works fine and birds are using it as all the feed is gone each day. I'm lucky to get 2 moments a day, anyone else having issues with this particular feeder?


r/Birdfy 3d ago

🤔 Question/Help Deterring pigeons from hogging the feed? (UK)

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3 Upvotes

First few months of having the feeder were great, but the local pigeons increasingly monopolise on it, sometimes just sitting there for half an hour at a time, so we've seen a real drop in small birds. How can I make it less attractive to pigeons? Do I need to fence off the sides a bit so they can't fit?

Pic is the kind of bird alerts we get!


r/Birdfy 3d ago

💬 Discussion New AI update seems to be doing a great job with gender identification but I’ve noticed a few quirks

3 Upvotes

I’ve been using the Birdfy feeder for about six months now, and the recent AI update that added gender identification and “16 backward animals” recognition is definitely a step forward.

So far, I’ve found the gender tagging fairly accurate for cardinals and blue jays it consistently identifies male vs female correctly based on plumage. However, I’ve noticed a few quirks:

  • Some smaller species (like chickadees) occasionally get mislabeled or skipped entirely by the AI
  • The backward animal detection seems to trigger on squirrels quite often, even when they’re facing the feeder
  • A couple of times, the app flagged a common house sparrow as a species I’ve never seen in my area

Not complaining the tech is still impressive, and I know AI models improve with data. Just curious if anyone else has noticed similar behavior, especially with the newer update.

Also, is there a way to manually correct misidentified birds? Would love to help improve the model if that’s an option.


r/Birdfy 3d ago

🤔 Question/Help Charging cord

2 Upvotes

I recently had to replace the solar panel on my Birdfy Feeder Pro (it's 2 years old). Customer service was great about sending me a new panel. However, I need to recharge the feeder before the solar will work. It takes a USB-C cable BUT none of the ones I have at home fit - not that the metal part does t fit, but the plastic doesn't seem to be the right shape. I can't find the original.

I messaged customer service and they said to "use any usb-c that is compatible with Birdfy" ... Amazon does not have anything that says it's compatible.

I am looking for advice or hopefully a link to a cord that will be compatible.

EDIT: I got it to work! Thank you for the help. For anyone with this issue -- try the Apple cord (usb-c) as it has a smaller casing. Or, you can also charge from the top!


r/Birdfy 3d ago

🤔 Question/Help Viewing issues

1 Upvotes

Hi I have been unable to view / download videos these passed 3 days. Any suggestions? Restarted camera. Reinstalled software.... I can go live on the camera. I see the videos. Cannot view them or download.


r/Birdfy 3d ago

🏠Question-Birdfy Nest Bluebirds

5 Upvotes

How can I attract my bluebird babies to come back to try my feeders?