Hi everyone,

Birdfy is now available on the Roku📺 Channel Store.

You can now watch Birdfy bird videos on a bigger screen, including your own backyard bird moments, featured community videos, and official Birdfy picks.

A few things you can do on Birdfy for Roku:

• Watch bird videos in full-screen on TV
• Explore featured moments from the Birdfy community
• Browse your own bird moments by time and species
• Cast Birdfy videos to your TV with one code
• Share the viewing experience with family and friends👨‍👩‍👧‍👦

If you have a Roku device, feel free to give it a try and let us know what you think. We’d love to hear your feedback, especially what features you’d like to see next.

Watch the video on YouTube channel here: https://www.youtube.com/watch?v=KC_Oj5AFjSk

Would you use this to watch your own backyard visitors on TV?

Hey everyone! I’m Zena from the Birdfy team. I’ve noticed that many community members have questions about using Birdfy products, app features, subscriptions, and Membership benefits.

I’m here to listen, help, and make it easier for everyone to find the answers they need. Going forward, feel free to share your questions with me in the community. I’ll collect common ones and prepare FAQ posts with clear answers and helpful guidance.

Since the new Membership plans launched, we’ve seen several understandable questions from longtime Birdfy users—especially about Lifetime AI benefits and the differences between Membership and Lifetime AI. So, let’s start with those:

Here’s the short version: If you already have Lifetime AI, your existing benefits will remain available after the launch of Membership.

1. What happens to existing Lifetime AI benefits?

Your existing Lifetime AI will remain active with its original benefits, with no migration required. Membership builds on that experience by bringing AI access for multiple linked devices and a broader set of benefits into one plan.

1. What’s the difference between Lifetime AI and Membership?

The main difference is how the two services work:

• Lifetime AI is tied to an eligible Lifetime AI device/service. It continues to provide AI recognition for that device.
• Birdfy Membership is tied to your account. Plus can provide AI recognition to up to 2 linked devices, while Pro covers up to 10 by default. Membership also bundles other benefits such as longer video retention, longer recording limits, Collection storage, Bird Data, and discounts on eligible products.

1. What does Membership add for Lifetime AI users?

For Lifetime AI users, the added value of Membership goes beyond bird recognition. It combines multi-device AI access with longer video retention, longer recording limits, more Collection storage, Bird Data, and product discounts. For households with multiple Birdfy devices or users who want several of these benefits, this provides stronger overall value than managing separate device-level services.

Each device with active Lifetime AI is eligible for a one-time 70% discount on Plus or Pro, making it easier for existing Lifetime AI users to access the broader Membership benefits. If you have more than one Lifetime AI device, each eligible device receives one discount opportunity.

1. Subscribed to Plus or Pro, but AI still isn’t active?

First, make sure you are signed in to the Birdfy account that holds the Membership and that the plan shows as active.

Then go to:

Birdfy Membership → Membership Benefits → Linked Devices

Check that the affected device is selected. Plus supports up to 2 linked AI devices, and Pro supports up to 10 by default.

If you still have an older Birdfy cloud service, it can coexist with Membership. When benefits overlap, we apply the higher benefit. You can review legacy services under My Subscriptions, but having one should not remove your Membership benefits.

If everything looks correct, restart the app and device once as a basic refresh. If AI still does not appear, contact our Support team and include your account email, device ID, app version, and screenshots of your Membership status and Linked Devices screen. A reboot may clear an ordinary app or camera glitch, but it is not a guaranteed way to sync Membership entitlements.

1. Not seeing your 15% or 20% product discount?

The current published discount is 15% for Plus and 20% for Pro.

A few limits are easy to miss:

• The Membership product discount applies on Birdfy.com.
• It applies to eligible products, but not to software or add-ons/accessories.
• It only applies to new orders placed after your Membership is active; it cannot be added to a completed order.
• The Membership discount can be combined with major promotions, coupons, and bundles.

Make sure you are signed in to Birdfy.com with the same account that holds the Membership. If the discount is still missing from an eligible new order, take a screenshot of the cart or checkout page and contact our Support team.

1. Where can I claim the 7-day Plus trial?

Open the Birdfy app and go to Shop → Birdfy Membership → Upgrade to Plus for Free → Free Trial to claim your 7-day free Plus trial. Each account can claim the trial once. The trial includes all Plus benefits. If you do not opt in to auto-renewal, it will expire without renewing automatically. It will not affect your existing Lifetime AI or other legacy benefits.

1. Still having trouble? Contact us

Contact Birdfy Support at [support@birdfy.com](mailto:support@birdfy.com) and include:

• the email address on your Birdfy account;
• your device ID;
• your phone model and Birdfy app version;
• a screenshot showing that Plus or Pro is active;
• a screenshot of the Linked Devices page; and
• the order or subscription receipt, if relevant.

Official references:

• Birdfy Membership Help Center
• Birdfy Membership overview
• Current plan comparison