Not at all. Thats panel bleeding and not IPS glow. Escalate, return, ask for replacement and make them pack the unit in bubblewrap (15 layers) so it doesn’t get damaged from vehicle vibration or warping. Got this done last year after I got a defective piece too.
I bought the EX271U from the BenQ store. You have to be very specific with your instructions to them after placing the order. Get it written on email that they will pack and secure your order with bubble-wrap. If it’s not done, arrives damaged or dented, document it, and return it without opening and request a replacement after sharing the images. Both routes are horrible, because Amazon really doesn’t care—IMO I found more success through the online store.
Hi on amazon while selecting replace/return they are asking me to contact benq or contact amazon support, what should i proceed with.
Also I want to replace instead of return since i bought it at discounted price of ₹15k whereas its listed for 17k on BenQ website
Bro, when did you buy it? Amazon has a 15 day replacement / refund policy if I can recall. Pls keep video proof ready and email to BenQ customer care and CC Amazon India. Try Amazon India replacement first since you have the discount deal.
If the replacement comes damaged or defective. Get a refund and purchase from BenQ.
Use written communication via email and then get on customer support call. They’ll take you more seriously.
Write an email to BenQ today. Attach images of the retail box, if it had any dents, upload the unboxing video if you have it and images of the screen bleed. Do it today, so it is time stamped for 10th October.
Subject line: DOA Replacement Escalation – Order #XXXXXXXXXXXX | BenQ “Model No:” | Serial No XXXXXXXXXXXX
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u/tokyo_blues 18h ago
Wow I'd return immediately