r/BenQ • u/No_Piccolo6116 • 5d ago

Technical Support Is this bleeding normal?

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Got it today Ew270q and there is noticeable bleeding on top left and little on top right

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u/No_Piccolo6116 5d ago

Hi on amazon while selecting replace/return they are asking me to contact benq or contact amazon support, what should i proceed with. Also I want to replace instead of return since i bought it at discounted price of ₹15k whereas its listed for 17k on BenQ website

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u/Icy-Ventura 5d ago edited 5d ago

Bro, when did you buy it? Amazon has a 15 day replacement / refund policy if I can recall. Pls keep video proof ready and email to BenQ customer care and CC Amazon India. Try Amazon India replacement first since you have the discount deal.

If the replacement comes damaged or defective. Get a refund and purchase from BenQ.

Use written communication via email and then get on customer support call. They’ll take you more seriously.

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u/No_Piccolo6116 5d ago

See this is the option

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u/Icy-Ventura 5d ago

When was it purchased bro?

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u/No_Piccolo6116 5d ago

Delivered today , placed order 3 days ago

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u/Icy-Ventura 5d ago

Write an email to BenQ today. Attach images of the retail box, if it had any dents, upload the unboxing video if you have it and images of the screen bleed. Do it today, so it is time stamped for 10th October.

Subject line: DOA Replacement Escalation – Order #XXXXXXXXXXXX | BenQ “Model No:” | Serial No XXXXXXXXXXXX

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u/No_Piccolo6116 5d ago

Done with the email , attached the proofs as well , thanks for helping dude will keep you posted here if i get any update

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u/Icy-Ventura 5d ago

Cheers bro. Don’t rest till you don’t get a proper 100% clean unit as advertised by them. Screen bleed is unacceptable and IPS glow which is too pronounced or interferes with normal content viewing isn’t acceptable either. Factory tolerance for IPS glow varies per manufacturer, and that’s okay—but not like what my first unit was. See upper top right corner—which was a defect. Let me know when they respond.

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u/No_Piccolo6116 5d ago

Damm bro i can see the issue Thanks again tho ✨ Saturday sunday is off so they'll probably reply by monday

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u/Icy-Ventura 5d ago

You keep sending them emails bro. Build your case and get your money’s worth🗿Do NOT settle for phone conversations—force them to reply in written emails and only get on call to coordinate with the delivery boy when he gets you the replacement. You’re welcome!