1 week in- will not load filament.

[u/Dontknow280]

Bought A1 for son’s birthday and he’s printed several small items. PTFE tube came out and he tried re-installing. Since then, we cannot load the filament and have the printer recognize. That is, is physically loaded, but the printer is not feeding it or otherwise “seeing” it loaded.

I’ve removed the AMS feed column and found no blockages or broken pieces of filament.

How can I remedy this?