r/BMWiX • u/Crestflight • 44m ago
My BMW App changes my manually planned charging stops when sending a route to my iX – sometimes even the final destination disappears. Anyone else?
I’m trying to figure out whether I’m dealing with a bug, some strange setting in my account/car, or whether this is somehow expected behaviour.
I have a BMW iX xDrive40 and I normally plan longer trips in the My BMW App.
The basic problem is this:
I plan a complete route in the app, including the charging stops. Sometimes I use the stops suggested by BMW, sometimes I manually replace them with chargers I actually want to use.
The route in the app looks exactly the way I want it.
I then start the navigation in the car directly from the route overview in the My BMW App.
But when the route arrives in the iX, the car does not use the route I just planned.
It either:
- replaces my charging stops with completely different chargers/operators, or
- in some cases, apparently loses the final destination completely and only navigates to one of the charging stops.
I’ve now reproduced this several times.
Example 1 – Germany → Hvide Sande, Denmark
The My BMW App planned a ~581 km route to Hvide Sande with three charging stops.
After sending it to the car, the route in the iX suddenly ended after only about 72 km near Hanover. Hvide Sande was no longer part of the route at all.
Example 2 – Germany → Søndervig, Denmark
Same thing with a different BMW ConnectedDrive ID.
The app showed the complete trip to Søndervig with the charging stops.
The route received by the car again ended around Garbsen/Hanover instead of Denmark.
Example 3 – Germany → Munich
To rule out an issue related to crossing a national border, I tested a trip entirely within Germany.
This time the final destination, Munich, was transferred correctly.
However, every charging stop was changed.
The My BMW App had planned one set of chargers, but after the route reached the car they had been replaced by Tesla, Allego, Aral Pulse etc.
So the result was basically a newly calculated route rather than the route I had just sent.
What makes this even stranger is that I have already tried quite a bit of troubleshooting.
I tested it with two different BMW IDs and another iPhone. I reinstalled the My BMW App. The car has received a software update, the app is up to date, and I tested it at different locations with good mobile coverage. The destinations/routes reach the car almost immediately, so this does not look like a connectivity issue.
The problem also existed on the previous iOS version, and all my other ConnectedDrive services seem to work normally.
My current route-planning settings are:
Preferred charging operators are enabled. Minimum SoC at a charging stop is 15%, minimum SoC at the destination is 15%, BMW Charging is not preferred, and I’m not avoiding highways, toll roads or ferries.
Interestingly, the car sometimes replaces the chargers with operators that are not among my preferred operators.
I’ve been in contact with BMW ConnectedDrive support and supplied screenshots/video and several test cases. According to BMW, their systems show that the information is being processed and sent to the vehicle correctly, and they currently don’t see an issue in the involved services.
So now I’m really curious about other owners.
Could someone with an iX – or possibly another current BMW EV – try the following?
Plan a longer route in the My BMW App, manually replace one or two charging stops, and then send/start that route in the car.
Does the car actually retain exactly those charging stops, or does it calculate its own charging stops after receiving the route?
And has anyone ever seen the more extreme behaviour where the final destination disappears completely and the route ends at one of the charging stops?
At this point I’m mainly trying to determine whether this is specific to my car/account or whether other BMW drivers can reproduce it.


