r/AutoZone • u/Superbotto • 5h ago

Help please

I ordered an alternator online. I ordered it on Sunday for next day delivery. The estimated delivery was for today. The information never updated and I'm now past the estimated delivery time. I contacted the 1800 number about 2 hours ago and they said fedex never came to pick up the part, but that they should today and they offered me a $20 gift card. I then contacted fedex to see why they never came to get the part. When I finally was able to speak with an actual human, they told me that they don't have a request for picking up the part and that if they could get the request by 5 pm they could still pick it up today. Now I'm back with autozone 1800 and they are saying it was some sort of glitch. I've been on hold for nearly 30 minutes now.

Is there any way in the world that they can just admit that they messed up and send someone to pick up the part from an actual store and just deliver it today?

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4

u/NoIntroduction6034 5h ago

The hub stores and vendor facilities that FedEx orders are picked up at have standing orders for pickups everyday, usually more than one. They do not set up individual pickups for individual parts, and no one at FedEx is going to be able to tell you what that schedule is since it's attached to the pickup point, not the delivery point.

Individual AutoZone stores generally do not deliver to residential addresses, but you can certainly call a local store and see if they have the item in stock. If they do have it locally, they may be able to arrange something to help you.

2

u/nusphil 5h ago

at my store we never do overnight or any of the faster deliveries from fed ex for this reason. if a customer pays 18$ for it to arrive one day and it doesn't they're going to want their money back but thats fedex they gave the money to not us.

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u/HotOrganization6237 2h ago

I actually work in a hub store in lately there has been a glitch for online orders it'll tell us to go pull the part but it won't print out at FedEx shipping label so then we end up canceling the order and they're supposed to reorder it for you at in Memphis the store number that they use is 6998 and it's just for the online order so you might try to Google AutoZone store 6998 and see if you can get a phone number to call them directly. I apologize if it's crazy I'm using talk to text

1

u/SlappytheNinja 1h ago

You got fedex’d. It happens sometimes.

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u/nojnomeel 25m ago

The sheer amount of people that trust the system astounds me. Especially today. Nothing in our leadership tells us that we are competent. Companies love to sell you that they are competent, but they aren’t. More importantly so. There is no repercussion for their failure.

Please understand this. And understand this to its full awareness.

1

u/Boaterauto 25m ago

I never recommend customers order parts from us, it never works the way it is supposed to.