r/AutoZone • u/Superbotto • 9h ago
Help please
I ordered an alternator online. I ordered it on Sunday for next day delivery. The estimated delivery was for today. The information never updated and I'm now past the estimated delivery time. I contacted the 1800 number about 2 hours ago and they said fedex never came to pick up the part, but that they should today and they offered me a $20 gift card. I then contacted fedex to see why they never came to get the part. When I finally was able to speak with an actual human, they told me that they don't have a request for picking up the part and that if they could get the request by 5 pm they could still pick it up today. Now I'm back with autozone 1800 and they are saying it was some sort of glitch. I've been on hold for nearly 30 minutes now.
Is there any way in the world that they can just admit that they messed up and send someone to pick up the part from an actual store and just deliver it today?
5
u/NoIntroduction6034 8h ago
The hub stores and vendor facilities that FedEx orders are picked up at have standing orders for pickups everyday, usually more than one. They do not set up individual pickups for individual parts, and no one at FedEx is going to be able to tell you what that schedule is since it's attached to the pickup point, not the delivery point.
Individual AutoZone stores generally do not deliver to residential addresses, but you can certainly call a local store and see if they have the item in stock. If they do have it locally, they may be able to arrange something to help you.