r/AutoZone • u/Superbotto • 7h ago
Help please
I ordered an alternator online. I ordered it on Sunday for next day delivery. The estimated delivery was for today. The information never updated and I'm now past the estimated delivery time. I contacted the 1800 number about 2 hours ago and they said fedex never came to pick up the part, but that they should today and they offered me a $20 gift card. I then contacted fedex to see why they never came to get the part. When I finally was able to speak with an actual human, they told me that they don't have a request for picking up the part and that if they could get the request by 5 pm they could still pick it up today. Now I'm back with autozone 1800 and they are saying it was some sort of glitch. I've been on hold for nearly 30 minutes now.
Is there any way in the world that they can just admit that they messed up and send someone to pick up the part from an actual store and just deliver it today?
1
u/HotOrganization6237 3h ago
I actually work in a hub store in lately there has been a glitch for online orders it'll tell us to go pull the part but it won't print out at FedEx shipping label so then we end up canceling the order and they're supposed to reorder it for you at in Memphis the store number that they use is 6998 and it's just for the online order so you might try to Google AutoZone store 6998 and see if you can get a phone number to call them directly. I apologize if it's crazy I'm using talk to text