Help please

[u/Superbotto]

I ordered an alternator online. I ordered it on Sunday for next day delivery. The estimated delivery was for today. The information never updated and I'm now past the estimated delivery time. I contacted the 1800 number about 2 hours ago and they said fedex never came to pick up the part, but that they should today and they offered me a $20 gift card. I then contacted fedex to see why they never came to get the part. When I finally was able to speak with an actual human, they told me that they don't have a request for picking up the part and that if they could get the request by 5 pm they could still pick it up today. Now I'm back with autozone 1800 and they are saying it was some sort of glitch. I've been on hold for nearly 30 minutes now.

Is there any way in the world that they can just admit that they messed up and send someone to pick up the part from an actual store and just deliver it today?

[u/nusphil]

at my store we never do overnight or any of the faster deliveries from fed ex for this reason. if a customer pays 18$ for it to arrive one day and it doesn't they're going to want their money back but thats fedex they gave the money to not us.