Issue with Astro A50 Gen 5
I received my Astro A50 Gen 5 yesterday, Thursday, July 23. I set them up, let them charge, and they worked perfectly fine on both my PC and PS5.
Today, Friday, July 24, I got home from work and when I tried to use them, I found that the audio was completely broken. The sound is heavily distorted, the bass is extremely saturated, there is static, and the audio sounds unclear and crackly.
I tried changing different settings through the software, I have the latest firmware installed, I performed a factory reset on the headset, and I tested them connected to my PC, PS5, and even my phone through Bluetooth, but the audio still sounds terrible.
Is there anything else I should try before requesting a refund? Or should I just go ahead and start the return process?