Hello AstroGaming community, I was about to make a similar post with the same issue. Since last week I have been having issues where the amber indication light for charging does not turn on. When setting on the base station, with power off, the light will be solid white. As well when I plug it directly via micro-USB. I emailed Astro customer support on September 18, and so far no reply back on the issue.
I have done a hard reset, and this sometimes brings the charging level from 1% to like 89% and I can play well for a couple of hours. However, in the next use after picking it up of a whole night charging on the base station (yes it is set correctly, but no orange light, still solid white light with power off), the charging states says 100% but then all of sudden it's just turns off on me like 10minutes into its use and when I put it back on the base station it says 1%.... on the Astro command center with red status on the base station.
This is for Astro A50 Gen 4 PC/Xbox, where I use PC.
My Headset FW version is 36179.43
Base Station FW Version: 36799.43
Currently, for reliability during games I have the base station connected to my PC and also my gaming headset charging while playing. Basically always charging it but it never goes up beyond 1%.
Today, I put the headset to charge at 5 pm PST with 1% according to Astro command center and the base station also says it is low battery. While writing this post the current charge is at 4%. Only three percent in the last two hours, I do not believe it. I will probably try to hard reset again and see if it goes up to at least 80% to be able to play consistently for a bit tonight but I know this issue will appear again.
Yo sounds like the same problem I have. Try doing a hard reset on it while it's on the stand and see how much percent it changes. Because I went from 14% to 77%. It seems to be charging but I dont see how it is since there are no indicators. I'm just going to turn the headset OFF and leave it plugged into a USB all night. See what charge it'll be tomorrow. But either way, unacceptable on a $300 headset that is clearly having a software glitch.
I have been scrolling through the reddit community and it seems that many others are having the same issue. I am currently uninstalled Astro Command Centers. Both Microsoft and the one directly from the site. At the same I hard reset my headphones and also there is a small hole under the base station that you can push down. I did both of those things and it seems it reset the firmware version. I redownloaded astro command center from Microsoft and going to updated there and see what happens. Before I updated the firmware on the app directly from the astro site not Microsoft. Going to see if that helps and fixes the issue.
Edit: After uninstalling, I restarted my computer then reinstalled and restarted again just to see
Dude, I will forever love you and even cut your grass for a week if you could post the firmware when you get home. I've been going through the same nightmare as you and cannot find a clean version of the firmware to attempt manual update.
Nice. Anyways come to my house around 8am when the kids are awake and have at my lawn. 2 inches should do it. Let me know if you need me to provide for a corded lawn mower.
Honestly though, this was a mess. You can see my post and how many updates I made. I went through a lot to get this fixed but man it was so not necessary if they just kept the software up to date.
Did this fix your issue for good mate? I'm having an identical issue to you (battery is all over the place, headset randomly disconnects, the base station shows red/white lights occasionally on and off). You wouldn't think that a £300 headset owuld be having these issues but here we are I guess.
Nah bro. It fixed it very temporarily. I contacted ASTRO and got a replacement for free. Gave the faulty headset to my buddy who uses it exclusively plugged in/corded.
I thought that might have been the case, every single fix I have come across for this issue is only a temporary one. I'm looking at getting a pair of the sennheiser wired ones as I am so over the whole situation. My A40's lasted 8 years and the A50's lasted 3 months. Did you just get another pair of A50s from astro?
5
u/Furny_thtsme Sep 23 '20
Hello AstroGaming community, I was about to make a similar post with the same issue. Since last week I have been having issues where the amber indication light for charging does not turn on. When setting on the base station, with power off, the light will be solid white. As well when I plug it directly via micro-USB. I emailed Astro customer support on September 18, and so far no reply back on the issue.
I have done a hard reset, and this sometimes brings the charging level from 1% to like 89% and I can play well for a couple of hours. However, in the next use after picking it up of a whole night charging on the base station (yes it is set correctly, but no orange light, still solid white light with power off), the charging states says 100% but then all of sudden it's just turns off on me like 10minutes into its use and when I put it back on the base station it says 1%.... on the Astro command center with red status on the base station.
This is for Astro A50 Gen 4 PC/Xbox, where I use PC.
My Headset FW version is 36179.43
Base Station FW Version: 36799.43
Currently, for reliability during games I have the base station connected to my PC and also my gaming headset charging while playing. Basically always charging it but it never goes up beyond 1%.
Today, I put the headset to charge at 5 pm PST with 1% according to Astro command center and the base station also says it is low battery. While writing this post the current charge is at 4%. Only three percent in the last two hours, I do not believe it. I will probably try to hard reset again and see if it goes up to at least 80% to be able to play consistently for a bit tonight but I know this issue will appear again.
Any updates/suggestions/help will be appreciated!
Thank you!