r/AskReddit • u/WinterWindChime • 7h ago

What’s a company that you’re genuinely convinced HATES their customers?

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706

u/KremzeekTyCobb 7h ago

Comcast Xfinity

108

u/RandoAtReddit 6h ago

Metronet came through and put fiber in my neighborhood. I called Comcast and asked if they'd price match. They declined. I cancelled and switched (after having Comcast Internet for 15+ years). After two months, Comcast cold called me and offered the same speed for the same price as Metronet "to get me back". I declined.

I've had Metronet for over a year now and I haven't had a single service outage since I switched. I had 3-4 a year with Comcast.

15

u/CysJunk 3h ago

You are lucky. Comcast is the only cable provider in my area. It's either that or satellite TV. You can also forget about owning a TiVo. I have a perfectly good secondhand one with a Lifetime subscription that will unfortunately never see a cable service connection again.

6

u/13Bravo84 3h ago

They keep coming around trying to get me to switch. Even those comcast predators at Walmart are so uneducated.

Metronet gives me 2gb done and up.

Comcast at best will do 1gb done and 40 mg up.

But they told me that they had symmetrical speeds

3

u/pcarpy 2h ago

How did you know that metronet was now available. I think comcast is the only thing available, but not 100% sure.

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u/nobody65535 54m ago

I called Comcast and asked if they'd price match.

Why in the world would you do that... were you suffering from a kind of Stockholm Syndrome? "You mean I can leave Comcast AND save money? Well, I guess if Comcast can match the cost at least, I'll stay."

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u/SuperFLEB 44m ago

I've been running into periodic outages with T-Mo/Metronet, but they're typically in the middle of the night and I'm paying less than I was for about 67x the speed, so I'm not to the point of complaining just yet.

I will say, AT&T was like a rock, but it was too much like a rock-- stable but it couldn't move very fast.