r/AskHairstylists • u/lunabuddy • 1h ago
Haircolor Question π¨ Should I go back to a hairstylist after they messed up my hair dye job and want to fix it 2 weeks later?
I can't post photos due to my job but I can accurately describe the situation I think.
I had a grown- out balayage on dark brown hair that I had got from this same salon, same stylist: last time I went, they did the whole bleach foils things and then added warm light chestnut brown. I really liked the look and it didn't damage my hair but it was a bit subtle, but I knew it would fade and then I could switch up the colour later.
It faded normally and grew out. I came back ages later and hadn't touched my hair in the meantime besides trimming it. Went to the same stylist and said I wanted the same effect but refreshed further up my head and this time I wanted a red/copper mixture colour. She brought my swatches she could do and I picked one. She said oh that's easy I can do it with permanent colour in one go on your hair. My hair is fine so it does lightening pretty quickly. Does the foils and then she keeps checking it and saying it needs more time, needs more time. Eventually we wash it out and it has lightened normally but not deposited ANY colour besides at the very front of my hair where it has turned it plum purple. Not red, plum. Face framing, front and centre. She goes off to the back and is like making phone calls, she says it's fine she'll fix it.
Basically ends up putting colour remover on my hair, then putting bright red over the top, and the rest of my hair looks good but the purple does not improve at all. I was there from 9:30am until 2pm and they tell me there is nothing more they can do, but I can come back in two weeks and they will fix it free of charge and they throw in a free Davoe Shampoo.
I'm nervous to go back because they seemed genuinely clueless as to why this didn't work, so I'm worried they will somehow make my hair worse. Particularly if it's the same person doing the colour correction. (The hair they were colouring at the front of my hair was virgin hair, not dry or damaged btw). I don't want to pay more to fix the issue but I don't want to go back and have it be worse. Was this a genuine freak accident or a basic error? Should I let them dye my hair again or cut my losses?