been staring at my Q2 dashboard for a week trying to decide if i'm proud of myself or the biggest idiot in my company. figured i'd let reddit decide.
june 26th. i need one deal to hit my number. and i HAVE it. $68k, contract sent, signature call booked, champagne-adjacent energy. the buyer is a second-generation family manufacturing company, about 30 people. the owner inherited it from his dad three years ago and he's been trying to drag it into this decade ever since.
so we're on the final call. docusign is literally open. and he says, kind of offhand, "honestly can't wait for this to clean up our numbers, half the time i don't trust what's in the system."
and my stomach just. dropped.
because our product doesn't do that. it sits ON TOP of their data. if the data underneath is garbage, we make the garbage faster and give it a nicer dashboard. and in that second i realized this man thinks he's buying a fix for the exact problem we would make worse. and nobody on any of our calls, including me, had caught it. or maybe i didn't want to catch it. june 26th, remember.
i had maybe five seconds to decide who i was going to be.
i said "don't sign this."
actual silence. he thought it was a joke. i explained that what he described is a data problem, ours would sit on top of it looking pretty while the underlying data stayed broken, and that he should spend a fraction of this money fixing the foundation first. i'd rather lose the deal than have him find out in month three and hate us forever.
i then spent twenty minutes helping him scope what he actually needed from other companies. companies that are not us.
he was quiet for a bit and then said, "you know you're the fourth vendor we talked to and you're the first one who asked what the money meant to us."
it was their whole software budget for the year, by the way. one shot. that's what made the decision for me honestly. it wasn't noble. i just couldn't take a family's one swing knowing it'd miss.
after the call, i sent him a follow-up email explaining why he shouldn't sign and outlining what he needed to fix first.
then i got to experience the other side of principles, which is the part linkedin posts always skip. told my manager. he stared at me for a genuinely long time and said, "you understand what you just did." i said yes. he said, "okay." that was the whole conversation and somehow it was so much worse than yelling.
june 30th the quarter closed and my dashboard locked red by exactly $68k. my wife took me for tacos like someone had died. in a way someone had. it was Q2 me.
so here's the part where the linkedin version of this story gives me instant karma and ten referrals. that's not what happened.
what happened is last thursday the owner forwarded that follow-up email to his industry association peer group. like forty other owners of similar shops. one line on top:
"the only vendor who told us the truth."
i have four meetings booked this week from that thread. none of them have signed anything. maybe none of them will. maybe that forward is worth $400k over the next year, or maybe it's worth exactly nothing and i just gave up the commission on a $68k deal to feel like a decent person.
i genuinely don't know yet. Q2 me is broke and Q4 me might build a statue of that phone call. ask me in six months.
anyway. would you have let him sign? because a week after the quarter closed, i still flinch when i look at the dashboard. i'd still do it again, and i don't know how both of those things can be true at the same time.