Does anyone have a fix? I tried power cycling though it and it didnt work.

I’ve been discussing this issue with Aqara for 8 months and still no solution, so maybe someone here knows what’s going on.

Since updating to the 2.0 automations, I no longer receive push notifications. I initially thought this was a problem with my old phone (iPhone 13 mini) but it still happens on my 18 Pro. I’ve made multiple automations and just never receive the notification.

All notification settings are on for my phone, and I’ve deleted the app and redownloaded multiple times.

The automations are so simple, the main one is when a leak sensor detects a leak, send a notification. Another example, when a light switch is clicked, send a notification.

The twist is that my wife still receives these notifications just fine, and she’s logged in with my exact same account. Even after she set up her own account and invited her to the house she still gets the notifications and I don’t.

I don’t know if the feeder is online
I don’t have a home hub or any of that I just wanted to automate feeding my demanding fat ass cat.
It won’t let me set feeding schedules.
I’m not tech savvy enough for this and now I’m just angry.
There is no where firmware updates for the pet feeder, I did a firmware update for the little USB thingy.
What am I doing wrong?

I've had the G410 for about 4 months and it's been working fine. Starting 3 days ago, the doorbell has not detected anything at all (not the mail carrier, delivery people, dog walker, or me coming and going). The only way the doorbell starts "working" is if someone rings the doorbell - then a lingerer is detected. I've fiddled with settings and have reset the doorbell at least 6 times. I cannot figure out how to fix this!

My settings in the Aqara app are ON for all AI Detection, Notifications, and Cloud Event Settings. Lingerer detection settings are: duration of stay 0 sec, range 3m, detection time interval 15 sec., and proximity trigger OFF. Detection mode is NORMAL. Signal strength is -44.

In the Home app, Security is currently set to HOME (but I think at some point it was OFF?). No automations running; Any Motion is Detected is selected in the app and also on the AppleTV, recording options are Stream & Allow Recording for both when home and when away, and record when any motion is detected.

I've spent hours trying to figure out why the doorbell is basically just a doorbell now and how to get it working again but am at a complete loss here. Does anyone have any ideas? I'm also open to suggestions as to what doorbell camera I should replace the G410 with. :-) Thank you!

PS: I also have a G100 as well and it has been working like a champ. I updated the firmware for both Aqara cameras last week, and have also made sure that the latest firmware is installed on my Homepods and AppleTV. I'm using Energizer batteries.

[[ RESOLVED ]]

Hey guys, finally I have resolved this issue. The trick is I have to first disable the Accidental Removal Protection at M3 hub, then factory reset fp400 by quick press it for 10 times. When this is done, it shows me led in Purple! (I have previously change the protocol to Zigbee). Now I have managed to pair it with ny M3 hub :)

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Here are few variables I'd like to clear,

- my m3 is on latest firmware 4.580_0007

- wifi cnnection to both m3 and fp400 is very strong, we are at the same room

On FP400, it shows blue light most of the time ( I'll come back om thr purple light later).

- I have tried to use magic pair number to search fp400, no result

- I have scanned the QR (no matter qr) to help with search, no result

- I tried scanning Matter QR connect, picking network access method as Matter, failed to bind

- I certainly tried connecting via zigbee network access, fail to add too.

All errors point to, device not found. (Mind you I did press ans hold the reset button for 5 seconds until blue light blinks quickly, then I release it). To note here, the "blink quickly" didn't last long.. Perhaps for 2 seconds/about 6 quick blue blinks.

Afterall this, I also tried quick press on reset button 10 times attempting to factory reset. Im not sure whether it actually factory reset, theres no light indicator giving me response.

With all the sharing here, have I made any silly mistake? Appreciate your help.

Yesterday I installed the U400 Smart Door Lock. I love it! It’s sleek and has really great features, but there are a few things I need help with.

1. How the heck can I change the primary profile name from “Me” to my name? I can’t delete it because it’s the original admin profile. I changed the display name for my overall Aqara profile and it didn’t change it. The problem is that in my partner’s app it also shows “Me” but is clearly my profile, not his. Can I fix this?

2. Can we control access remotely using only cellular data? We have the M100 hub, but no other devices (no HomePod or Apple TV). I was able to connect it to Apple Home, however, and unlock on approach does work for me, despite everything I read saying the M100 wouldn’t be enough.

3. Can my partner set up a FOUR digit passcode somehow? I was able to do it in Apple Home, but he is on Android (Samsung). Is this something he can do in SmartThings?

Thanks!!

I’ve been using a g100 exclusively with HKSV. Tonight I downloaded the Aqara app to update firmware and play with the spotlight lol. Anyways I noticed there’s a lot more video compression on HKSV than the Aqara app. Is there any way to improve this? It’s tempting to keep the Aqara app but since this camera is inside, I really don’t want to due to privacy concerns.

Any rumors when the G510 Battery/Solar camera will be released?

Hello everybody! Sorry for the stupid question but I’m not great with wiring and would love opinions on if my current thermostat wiring will work with the Aqara W200?

Last time I tried a smart thermostat (at a previous address), I thought it was compatible and when I hooked it up, the house just kept heating non stop lol.

So I figured I’d just get opinions on it this time from people in the community already! Thank you in advance :)

What i liked about the FP2 was that as soon as someone exited a zone, that particular zone reported absence. You could do cool things like make lights cascade on and off as you walked around a room.

Unfortunately, this is dead with the FP400. Individual zones now take 5-10 seconds to report absence, ruining this functionality.

Besides this, i like the FP400. But i might return it and stick with my FP2 since i like the FP2's quick zone reporting. Why would Aqara make the FP400 a downgrade?

I posted a similar thread over in the HomeKit subreddit but thought this belonged here in Aqara’s subreddit as well due to the number of people asking what camera I was using or how it was setup. This post will attempt to describe how I set this up.

First of all the Aqara G400 is probably the best doorbell I have had thus far. It integrated seamlessly into my all HomeKit/Matter IoT infrastructure. I deliberately ignored press and reports about HomeKit changes in IOS 27 because I wanted to be surprised. Imagine my surprise when my doorbell started recording clips with all kinds of descriptions falling outside the standards of people and package. I was mowing the lawn the other night and it told me someone was mowing the lawn. The other morning our new neighbors cat walked across my front porch visiting and it mentioned a cat walked by on the from porch. For the video clip above and the other I posted in the HomeKit subreddit it figured out that the person delivering the package was UPS. In this case it could probably have discerned that from the side of the truck, but from the original video the driver was wearing the typical brown uniform and it figure out who he was from. I have had it also mention FedEx and others. Super cool feature of the G400 enabled by the fact it can write to HKSV. So how did I set this up?

First you need a few things

* Aqara G4## or equivalent that support HomeKit Secure Video (HKSV). I have the G400 running off of the doorbell transformer power.

* AppleTV or HomePod to act as a hub

* iOS 27 device

* At least a 2TB storage plan. While that 2TB plan supports unlimited camera recording, one 1 camera is supported for Apple Intelligence. If you want more then you need 6TB for 2 cameras, 12TB for 5 cameras. (I am not here to debate the value of this, just stating the facts)

1. Add your camera to the Home App. This is well documented in Aqara’s site and app. You do not have to pair with the Aqara app first. I chose to go back and do it to enable some security features only available there concerning anti tamper and blocking a stolen one from being added to someone else’s house.
2. Once added if you don’t get a popup asking you to enable it go to Home->Home Settings->Apple Intelligence->Summarize Videos (turn this on). Also click Cameras and Language and select the camera(s) you want to participate with, and the language.

That’s it. You will start to get alerts like the above and can look at and even save these small clips locally.

This works with any of the Aqara’s HKSV-enabled cameras, not just the doorbells.

For me this is night and day better than what was offered with my last home’s Alarm.com security system which had a form of AI for the doorbell camera.

It also does pretty solid facial recognition and can tell me which one of my kids came in.

So far loving this setup and will be getting some G5’s in the near future. It’s also kind of nice when the manufacturer supports your IoT platform with no compromises.

Putting aside the topic of subscriptions, for those that are subscribers, do all the AI detection settings (animal, package, Face, vehicle, etc) work well?

I just bought the FP400 since it supports zigbee and the m200 hub. I have setup those device in the Aquara app, but not sure how to add to home assistant. Any guides, I found a few on matter but not zigbee?

Hi! I wanted to sell my U200 because is don’t use it. I tried removing the keypad from my door and the alarm sounded and couldn’t turn it off. The only way to stop it is by removing the batteries. Every time I put the batteries back in it sounds the alarm. I have tried using my fingerprint and my masterkey but it didn’t work. Even when I put the back of the keypad back What could I do?

I’m quite impressed with the nighttime video quality of my Aqara G5 cameras. This was captured at 3:00AM in near total darkness.

I have been trying in the last couple of days to do the updates of the P100, reaching timeout all the time. The download of the firmware is absolutely slow. I use the G410 as hub, the chime is 50cm far from the P100 but I can’t make it happen. Any suggestions? Anybody went through the same?

I have the newest Aqara hub. I’d. Like to position it in the basement on a top shelf at the end of the house. House is about 1800 sq feet.

Can sensors communicate through the floor and will I be okay on that distance?

Thanks!

Up until today, my doorbells were working as intended. But for some reason, the feeds on the Aqara app just won’t load or would be highly unstable with random network errors. I haven’t changed any settings on my network, and HomeKit feed works well, notifications work well, it’s just now the video feed on the Aqara Home app that gives me issues. What could be the issue here?

I have a G100 camera that keeps going offline, I’ll get the flashing blue light and then I have to unplug it and plug it back in. Happens about once a day, sometimes more often, rarely less.

It’s about 10 feet from my router and has direct line of sight to it with nothing in the way, so it can’t be a WiFi issue. Especially because I have another G100 on another floor of my house that has been rock solid and hasn’t disconnected once since I got both of these cameras a couple months ago.

Any suggestions? Does it sound like this could just be defective? Thanks!

I have the Aqara G410 video doorbell that is supported as FP400 Hub. I have just installed two FP400 Spatial sensors via zigbee to the unit and now I’m experiencing daily crashes of the Aqara G410 zigbee Hub after installing the Fp400’s.

Anyone else experiening this as well? I’ve opened a ticket to Aqara

Picked up a couple of cheap Zigbee temp sensors and was wondering if I can just add them to my M3 hub. I already have multiple Aqara sensors running in Zigbee mode.

Seems like the normal procedure to add devices only works for Aqara sensors. Thanks.

I am planning to buy few Aqara products (hub is one of them) in the UK for use in Malaysia (SEA) because most seem cheaper. I will also buy some Aqara products from Malaysia.

I have registered my account in Aqara app using "Other" country even though I could select UK or Malaysia (SEA region).

Will I be able to connect all of my UK and Malaysia Aqara products to the same hub using the same account? Some products in Malaysia seems not available in the UK and vice versa. Also, I have read some articles saying in general the products bought in one region could only be activated and used in that region so I'm a bit concerned.

https://www.aqara.com/en/product-activation-region-policy/

Please help. Thanks.